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“perfect location, clean and quiet”

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Fraser Suites Edinburgh
Ranked #49 of 148 Hotels in Edinburgh
Certificate of Excellence
new orleans
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“perfect location, clean and quiet”
Reviewed 4 December 2013

We were very satisfied with the hotel. Front desk staff were friendly and helpful everytime we interacted. The hotel was clean and smelled fresh. We were given a room with an excellent view and many windows due to its corner location, Rm 613. The bedding was very nice, the bathroom was large and modern and the thermostat worked perfectly. The windows also functioned well when we wanted some fresh air. The breakfast was terrible but did not affect my rating. Housekeeping was very inconsistent delivering varying numbers of bathtowels on different days, no face cloths at all for several days, did not provide linens for the sofa bed for the first couple of days, didn't vacuum regularly etc. This didn't really affect our enjoyment either but is the reason for less than excellent rating. Also the decor was young and modern but very cheap. Im just not a fan of black furniture(sofa, tables, pillows etc).Would definitely recommend this in general.

Room Tip: loved rm 613. It had lots of windows being a corner room. We could see the castle from one view and...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbsno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Dear Guest, thank you for reviewing your stay at Fraser Suites Edinburgh. I am delighted you enjoyed your stay in our bespoke designed apartments. I apologise for the inconsistencies reported regarding Housekeeping and breakfast, both department heads will investigate further. Wishing you a prosperous and Happy New Year.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2013

I had my wedding reception in the restaurant on 23 Nov. The staff couldn't do enough in preparation and on the day to help. The food was amazing, I had the haggis, neeps, tatties with chicken which was delicious! Everyone at the party added compliments to the chef!

My husband and I stayed in one of fhe suites that evening and the room was perfect! There was a balcony we could pop out onto, the tv would spin around so you could watch it in bed or on the couch. The shower and bath were amazing! We ordered room service and within a couple of minutes everything had arrived (only drinks).

I would like to say a massive thank you to Caroline and Colin from the restaurant, nothing was too much trouble for them. I would highly recommend the restaurant and the hotel to anyone! We will definitely be back!

Many Thanks,

Danielle Edrosa

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lashface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
It was our pleasure to be part of your special day! All of us at Fraser Suites Edinburgh and The Broadsheet Bistro our heartfelt congratulation to you and your spouse! Happy New Year to you both.
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Leicester, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

My husband and I stayed in FSE for two nights and absolutely loved it. And, believe me, I am a very fussy hotel guest! The reception staff were lovely, the room was beautifully appointed and the hotel itself was close to the "touristy parts" of Edinburgh without suffering from noise pollution. Our room was on the first floor - ok, there was no view, but if you want a view get out and about in the city and stop hanging around a hotel room! The finishes in our room were not at all tired or in need of a lick of paint. All in all, FSE will be my first choice on future trips to Edinburgh and I've been recommending it to all of my friends. A real gem!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erinvickers71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Wow, thank you! Its so encouraging to receive such good feedback. Absolutely thrilled you enjoyed our property. Until the next time! All the best for 2014.
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Motherwell, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2013

Came here for overnight stay to celebrate my birthday and to go to concert at Usher Hall. We were very impressed by the hotel from the minute we walked in, friendly helpful staff. The room we had was stunning with view over Princes Street. We had booked room only but were offered a voucher for £5 off the cost for breakfast. This was excellent with choice of fruit juice, cereal, cooked breakfast as well as fresh fruit and pastries etc. There was also unlimited refills of coffee.
The walk in shower was fantastic and the L'Occitaine toiletries were really nice.
We have stayed in Edinburgh in the past although we live less than an hour away and this is the best place we have stayed.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Thank you for such a wonderful review! We are delighted you enjoyed your stay and look forward to welcoming you back soon. Happy New Year
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Morpeth, England, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 December 2013

Great location just off the Royal Mile and up from Princess St!
Lovely public area however the rooms were a little tired and in need of a touch of paint and repair. The rooms we're well equipped and had some great views, but the showers were running hot and cold and some power points in the room were dead.
The breakfast was expensive and very poor, a real let down when your Sunday breakfast is burnt and portions very small, what happened to Scottish hospitality?
No car parking near by you need to use NCP about a 15 minute walk away.

Room Tip: Ask for a room looking over Princess St gardens
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen172268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Thank you for taking time to review our property. We are in the midst of a soft enhancement program along with a rolling CARE plan. We are committed to providing the best possible service and standard to all of our guests.
I am sorry your did not enjoy breakfast. We have passed your comments to the Broadsheet Bistro for their information and subsequent action.
Unfortunately being a listed historic building in the heart of the old town of Edinburgh there is no car park, however we do offer discounted rates with APOCA and NCP, both of which are a ten minute walk away.
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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 November 2013

We stayed here with two other couples and this was our first trip to Scotland. Our first night we stayed at the Fraser Suites. We arrived well after daily check-in time and we were told by the staff that our rooms were not ready. So we waited with a pile of luggage in their relatively small foyer until they could get the rooms ready. We had made our reservations months previously and had made a request to have our rooms near each other. The staff was very impersonal and not very welcoming at all. We again mentioned the request to be near each other and we were told that they doubted that would happen. We felt that they could care less if we were there. Finally, they told one couple their room was ready. The other two couples still had to wait. When we all finally got our rooms, we realized that we were on three different floors. Since we had to wait so long, we certainly weren't going to request to be moved at this point. Plus, we were all tired from hours of travelling. My husband and I were told we were on the 1st floor. Then we were told we had to go DOWN to get to the first floor. Apparently the lobby is on the 3rd floor. The elevator is a joke. There is only one small elevator and it is extremely slow. So we toted our luggage down the stairs to our room. The room was nicely appointed and very modern. Beautiful linens, nice decor, wonderful bathroom with a large shower. However, I noticed it was a bit dark, so I went to the small window and drew back the drapes...only to notice that we were actually in the basement! Our "view" was a stone retaining wall for the next property. If we twisted our heads, we could look up past the next floor to daylight. If we didn't have to wait so long to get this dungeon room, we would have requested another. But we didn't want to have to deal with waiting all over again (maybe that was their plan all along?). So we just closed the drapes and turned on all the lights in the room. We walked nearby for dinner and spent some time wandering around looking at the beautiful nearby sights, including Edinburgh Castle. The hotel is in a great location for this. The king bed was just two twins pushed together, but we were so tired we both fell asleep. The beds were reasonably comfortable. The one good thing about being in the dungeon room was that the workout room was down a few doors across the hall, so when we woke up early we got in an early workout. We had breakfast at the hotel and enjoyed our first Scottish breakfast. The wait staff was prompt, but very serious. Do they teach everyone here to be aloof? After our trip, we realized that this was the only hotel where we felt that the staff was inhospitable. Every other place we stayed and restaurant we visited in Scotland had very friendly and welcoming staff. Except for this place. For this reason, we won't stay here again.

Room Tip: Make sure you are on the 3rd floor or higher, unless you want to be in a dark dungeon room with smal...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiniCar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Thank you for your very detailed review after your recent stay at Fraser Suites Edinburgh. As I am sure you appreciate the festive period in Edinburgh is exceptionally busy. We apologise that you had to wait a short time after the advertised "from 3pm" check in time, however I hope that you enjoyed our vast and well appointed foyer or perhaps partook in a beverage in The Broadsheet Bistro, our in-house restaurant.
Being in the heart of Edinburgh's Old town the property reflects the charm and character that Edinburgh is renowned for and tourists flock to experience. With its Grad B listed facade, original features and historical points of interest Fraser Suites Edinburgh is a wondrous example of Edinburgh’s unique heritage architecture. I am sorry our intimate lower ground floor room did not meet your expectation. We have several different rooms types to cater for all traveller’s needs, and when specific request are made we do endeavour to meet them. I am sorry on this occasion your rooms were not next to each other, but due to high occupancy this was not possible.
I am surprised to learn that you did not find our staff welcoming. As you will see from other reviews this is not the general consensus.
We have a senior manager on site daily, should you have brought any of your concerns to our attention during your stay we would have been able to offer a solution to ease your discomfort.
Apologies again that your stay was not to your satisfaction. I have passed on your feedback to all departments so we can improve accordingly.
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Manchester, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2013

We chose Fraser Suites for it's location, just 5 minutes walk from the train station and a stroll to the city centre. The reception and staff were welcoming and helpful and overall the building and reception areas looked pleasant. However, we had booked a junior suite and were expecting a reasonable level of comfort and cleanliness. This was not to be. The furniture was looking very battered and tatty, the springs on the sofa had given up making it quite uncomfortable and the carpet was stained and dirty. The microwave had clearly not been cleaned for some time as there was quite a lot of food still splatted in it. The bath sealant and tiles needed a good clean as they were black in parts. We couldn't turn the tap on for the shower as it was jammed and needed the concierge and a lot of force to move it and also we had to ask for a seal for the bottom of the shower screen to stop the water from going all over the bathroom floor. A lot of these issues could have been dealt with easily with a little maintenance and thorough cleaning.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rcat710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSGManager, Manager at Fraser Suites Edinburgh, responded to this review, 31 December 2013
Dear Guest,
Thank you for your vital feedback following your stay at Fraser Suites Edinburgh. We have a soft enhancement program and rolling CARE program in place which will ensure these details are remedied.
I hope that we have the chance to welcome you back again in the not to distant future
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Additional Information about Fraser Suites Edinburgh

Property: Fraser Suites Edinburgh
Address: 12 - 26 St Giles Street, Edinburgh EH1 1PT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Edinburgh
#29 Luxury Hotel in Edinburgh
#47 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fraser Suites Edinburgh 4*
Number of rooms: 75
Official Description (provided by the hotel):
Just off the Royal Mile and near Edinburgh Castle, this boutique hotel boasts luxurious rooms, a gym and a restaurant. There are superb views across Princes Street Gardens. Fraser Suites Edinburgh features designer furniture, iPod docking stations and LCD flat-screen TVs. Luxurious bathrooms have rainfall showers, and the kitchenettes offer a microwave and refrigerator. The Broadsheet Bistro serves breakfast. Dating back to the 1800s, the historic building features bespoke art from the Edinburgh College of Art. Staff at Fraser Suites are friendly and welcoming ... more   less 
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Also Known As:
Fraser Suites Edinburgh Hotel Edinburgh
Fraser Hotel Edinburgh
Fraser Suites Edinburgh Scotland

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