We stayed at the Fraser Suites on Valentines day, having previously had a great time.
There were a number issues - the shower controls were so stiff my wife couldn't turn them. The bathroom radiator was leaking, room lights were so dim as to be useless, drinking glasses were mismatched and one badly cracked, the room door required force as it was sticking, cabinet doors were badly aligned. All in all it looks like there was a lack of attention to detail.
We raised our concerns when checking out and reception staff were very apologetic. We were assured this would be followed up and management would be in touch. Despite phoning 10 days later we have heard nothing. Perhaps customer service isn't a priority?
We certainly won't go back.
- Official Description (provided by the hotel):
- Just off the Royal Mile and near Edinburgh Castle, this boutique hotel boasts luxurious rooms, a gym and a restaurant. There are superb views across Princes Street Gardens. Fraser Suites Edinburgh features designer furniture, iPod docking stations and LCD flat-screen TVs. Luxurious bathrooms have rainfall showers, and the kitchenettes offer a microwave and refrigerator. The Broadsheet Bistro serves breakfast. Dating back to the 1800s, the historic building features bespoke art from the Edinburgh College of Art. Staff at Fraser Suites are friendly and welcoming ... more less
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- Also Known As:
- Fraser Suites Edinburgh Hotel Edinburgh
- Fraser Hotel Edinburgh
- Fraser Suites Edinburgh Scotland