My daughter and I spent two nights at this hotel and we were looking forward to it from the reviews. I have previously stayed at the balmoral and thought I would stay at another 5 star hotel in Edinburgh. We got a taxi from waverley as it was wet and it only cost us £3.50 with tip. A good start. As we walked into the lobby there was no one there no doorman and nobody in reception. I thought the cocktail bar was a coffee bar and wandered where the real bar was.
Eventually someone came and she was very apologetic as she didn't know the checking in system. She offered us a complementary coffee and said she would send someone to check us in. We had a coffee which was luke warm and waited. Meanwhile the reception team turned up and checked in approx 6 couples. 40 minutes passed and I went up to the desk and asked to speak to the manager. James was very apologetic and gave us a complementary bottle of wine which was a nice touch.
Our room was lovely with a good view of giles cathedral. however we asked for a twin room and the bed was a double. It was easily solved when we went out as they were split apart.
Everything was clean and in good order. Breakfast was good.
However i feel it doesnot deserve it's 5 star rating. I have been to a lot of 5 star hotels and the little touches that make it unique were not there e.g sparkling wine or champagne at breakfast, little biscuits or nuts served with your coffee or drink. A seating area to have a quiet drink and read the paper. Nobody told us where to go for breakfast or told us where the spa was. Nobody showed us to our room and explained how things worked. the turn down service was good but usually there is a chocolate or the weather forecast on the pillow.
On the positive the complementary mini bar and two items of laundry cleaned was good, it was within the price. The staff were friendly.
I go to Edinburgh a lot and I cannot say whether I would definetly return to this hotel again. Maybe.
- Official Description (provided by the hotel):
- G&V Royal Mile Hotel, Edinburgh is set in the heart of the capital on the historic Royal Mile. The hotel has breath-taking views over the Royal Mile, Edinburgh's Old Town, Arthur's Seat and even on to and across the Firth of Forth. Established as one of Scotland's most stylish five star hotels, G&V Hotel is known for warm, friendly, five star hospitality tailored to the individual. As part of the Quorvus Collection, G&V Royal Mile Hotel is a new generation of luxury combining contemporary design, a warm welcome and Scottish character. All 136 rooms and suites come with complimentary Wi-Fi, newspapers and Nespresso coffee and tea. Each room includes rain showers, generous bath products, LCD TV's with iPod and laptop connections, luxurious bathrobes and slippers. ... more less
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- Also Known As:
- G&V Royal Mile Hotel Edinburgh Scotland