Stayed for 1 night to go out for dinner (The Mussel and Steak bar in Grassmarket - really excellent) and drinks.
Good location. Member of staff valet parked our car which was great.
On checking in the receptionist didn't tell us that you needed to use your room key to get to the lift to go to your floor. We couldn't understand why the lift wouldn't work and felt quite stupid to have to go back to reception to ask. It felt like the staff were deliberately having a laugh at us.. However on the few times we used the lift we always met a customer who didn't know that they were meant to use their card....better information at check in required!
Room very comfortable, nice view, nice furniture, comfortable bed, excellent shower. Value for money - it's expensive but you are also paying for the location...which is great.
Went into the bar for drinks and were completely ignored by 2 waitresses...didn't feel welcome in the bar at all. Breakfast, had to wait quite a while once seated before staff took our order. I ordered Eggs Benedict which arrived cold, we had waited so long already that I didn't complain, but really would expect food to be hot! So overall, nice place to stay but service could be improved..expected better...More