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“Great food ruined by appalling service” 2 of 5 bubbles
Review of Ghillie Dhu

Ghillie Dhu
Ranked #611 of 2,437 Restaurants in Edinburgh
Price range: US$6 - US$31
Cuisines: Bar, British, Pub, Scottish
More restaurant details
Restaurant details
Good for: Local cuisine, Bar Scene, Special Occasion Dining, Groups
Dining options: After-hours, Lunch, Drinks, Brunch, Dinner, Free Wifi, Full Bar, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Neighbourhood: West End
Description: Originally St Thomas Episcopal Church, Ghillie Dhu has been beautifully restored to showcase its traditional features. With an enviable location tucked in at the West End of the city centre, we are a short distance from Haymarket Train Station and directly opposite all major bus routes. Awarded Best Small Venue at the Scottish Event Awards two years running the team pride ourselves on the quality of catering and service we provide.Ghillie Dhu benefits from a dedicated and experienced Events Team who are poised to look after your event from enquiry right through to completion. Our Chef has created a variety of mouth-watering menus from the best produce that Scotland's larder can offer.Free wifi access is available every day of the week, ideal if you've got a working lunch or just feel like a nosey on Facebook.
Perth, Australia
Level Contributor
899 reviews
422 restaurant reviews
common_n_restaurant_reviews_1bd8 280 helpful votes
“Great food ruined by appalling service”
2 of 5 bubbles Reviewed 6 August 2014

We called in for a quick meal at the end of a long day touring. We were shown a table quite promptly by a very polite server, It was at the back of the bar out of sight and out of mind, but when we were seated there were others there, so i figured that we would be served.

After reviewing the menus we waited and waited and waited for a server to return, but no one came, so i stood up and finally caught the eye of a server who we had not seen before heading to the kitchen. He returned and took the order.

Shortly after that we needed more drinks, as there were no servers in sight I switched on the 'empty' light at the table but after waiting quite noting happened, so i went around to the bar. No bar persons, so again wait, after quite a while someone turned up and delivered the drinks. The third round of drinks were actually served promptly.

The food was delivered and it was great, really good fish and chips and great seafood pie, both recommended, really good.

Then to pay the bill, again no one in sight, so again after waiting, waiting and waiting I went to the bar to seek out someone to provide us with a bill.

After quite a while the original person who seated us arrived and enquired about our evening, we advised that the meal was great ruined by zero service, much to his astonishment.

Next thing a young lady arrived to enquire about our problem, which I repeated, great meal but no service. She advised that she had been walking by all night and we were OK. When she came by then, was the first time I had seen her for the evening. My partner advised that she had walked by when once I went for drinks (as there was no table service) and again when I sought out someone to pay the bill, but neither time did she stop at the table to enquire if we needed anything. She was quite amazed at my comment that there was no service - BUT THERE WAS NO SERVICE.

GREAT FOOD NO SERVICE



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  • Visited August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank CocoTampa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Ghillie Dhu, responded to this review, 13 August 2014
Dear CocoTampa123
I am so sorry to hear about the level of customer service you have received at Ghillie Dhu. I can promise you this is not the levels we aim to achieve and will be reviewing your comments with the team to make sure there is not a repeat of this. Please could I ask you to contact me via Ghillie Dhu to discuss further. I hope you seefrom our other reviews that this is not typical of Ghillie Dhu.
Ben - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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906 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
dumfries
Level Contributor
17 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Nearly 5 Star”
4 of 5 bubbles Reviewed 6 August 2014 via mobile

Had a lovely lunch at Ghillie Dhu. Great service from all members of Staff who gave us our menus, served us our meals and brought us our drinks. Lovely atmosphere, efficient service and spotlessly clean toilets. Would have given 5 stars due to the crisp home made chips, tender meat and great flakey pastry on the steak pie. However although the food was very tasty there were only a few pieces of steak in my pie.

Visited August 2014
Helpful?
Thank queenb50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Ghillie Dhu, responded to this review, 13 August 2014
Dear queenb50
I will be having words with Chef and make sure he is putting generous fillings in all of our pies! Next time you visit we will get that fifth star!!
Thanks for a great review with helpful feedback.
Ben - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Landstuhl, Germany
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Try the Haggis!”
5 of 5 bubbles Reviewed 5 August 2014

We met a couple from just north of Edinburgh in one of our other travels and asked them where the best Haggis and the biggest variety of Whisky could be found and they recommended Ghillie Dhu! And they were absolutely right! AND... they have great live music most nights too... (check on the local bands upstairs in the "Auditorium"... you won't be disappointed!

Visited August 2014
Helpful?
1 Thank Cal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Ghillie Dhu, responded to this review, 13 August 2014
Dear Cal C
What a great review! Thank you for taking the time to post this!
Ben - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
111 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Scottish traditional pub”
4 of 5 bubbles Reviewed 4 August 2014 credit card Amex Cardmember Review

Wood wood and...beers. Traditional pub in Edinburgh city centre. Historical building with charme and good vibes

Visited August 2014
Helpful?
Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Ghillie Dhu, responded to this review, 13 August 2014
Dear Michele B
Thank you for posting this review of Ghillie Dhu. Hopefully you can come and see us again sometime soon.
Thanks
Ben - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“A real gem”
5 of 5 bubbles Reviewed 3 August 2014

Great place good food and drink, great atmosphere. we had a booth as there was 11 of us and the service was excellent.

Visited June 2014
Helpful?
1 Thank Leon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Ghillie Dhu, responded to this review, 13 August 2014
Dear Leon M
Thank you for taking the time to write a fantastic review of Ghillie Dhu. We hope you can visit again soon.
Ben - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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