A person can only be patronisingly called "madam" so many times, I am not sensitive to such things but this particular waiter was truly dreadful. We were sitting by the window which although a lovely position was very cold, if they are to have tables so near the window then under window heating is necessary. Huge time delay between starter and main course (only 14 covers, most of whom were eating their main course when we sat down, 4 still to be seated) so much so that we were offered complimentary coffee and petit fours. The braised beef was not tender, in fact a chore to eat. When this was mentioned the aforementioned waiter didn't quite know how to respond and was so flustered failed to offer us dessert from the extremely limited dessert menu. All in all a very disappointing experience. They need to improve the waiting staff and find a new chef.
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