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“Fantastic room, service and location”

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Waldorf Astoria Edinburgh - The Caledonian
Ranked #53 of 147 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
Arbroath, United Kingdom
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Fantastic room, service and location”
Reviewed 14 July 2013

We stayed in this hotel on our wedding night and the following evening before heading off on our honeymoon. The staff were fantastic, the room was a good size with a great view of the castle. We managed to miss housekeeping as we had the do not disturb sign on the door and the few times we ventured out we weren't out long enough for the room to be serviced. They were discreet and just popped a card under the door. There were enough supplies and towels provided so we didn't need to request that they returned. I can't recommend this hotel enough and we will be booking a night again despite it being not far from home.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mini545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 20 July 2013
Dear Mini545,

Thank you for taking the time to post a review following your recent stay with us. I am extremely appreciative of your wonderful comments, especially with regards to the team members who looked after you throughout the duration of your stay. I am delighted that the room which you were allocated was to your satisfaction, and pleased to hear that you will return to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (807)
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Pennsylvania
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 July 2013

Very nice staff make this a supreme choice. I highly recommend paying for a view of Edinburgh Castle, especially from the higher floors (floor 5, for example). Simply breathtaking. We were in a recently refreshed room which was not huge (but fine with two easy chairs and a large king bed). We had a huge white/grey marble bathroom that could not have been nicer. The beds are firm and luxurious with crisp white linens and big fluffy pillows. It was a big bonus to have a Nespresso Citiz machine in our room. We were provided cushy slippers and very nice bathrobes. The Salvatore Ferragamo bathroom amenities were also wonderful. Restaurant options were fantastic and the Brasserie is a strong favorite. Note: we had an issue that was resolved quickly and expertly. The hotel clearly wanted us to be happy and that is increasingly rare today. 5 stars to Andres for his charm and grace under pressure.

Room Tip: High floor, facing the castle, but rooms are smaller up there there. Ask for what you want. I thin...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Digimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 17 July 2013
Dear Digimom,

Thank you for taking the time to post a review following your recent stay with us. I am delighted to hear that you had a pleasant experience with us, and you have mentioned several reasons for us being a 'supreme' hotel which is pleasing. The beds are indeed extremely comfortable, as are the soft bathrobes and slippers. The luxurious Salvatore Ferragamo amenities and Nespresso coffee machines available in our rooms also seem to have been a hit, and I shall certainly pass on your kind remarks to the relevant team members who looked after you throughout the duration of your stay. Moreover, I am sure that we will see you back at the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
Reviewed 14 July 2013

This hotel had nice well decorated rooms in a great location, and polite, helpful staff, but I have to say that the many ways they were trying to leech money out of you (although not as bad as some hotels) was a bit frustrating, especially when you had to go down to the lobby to get free wifi and that was only for an hour, meaning if you're trying to get work done you have to steal a restaurant's wifi or pay a ton of money. This would not be so much of a problem except the room was fairly pricey anyway and so the wifi was a bit of a rip-off. I would not complain so much except this is a city five star hotel in a prime business centre. Otherwise it was all good, so not to many complaints. A few free things in the room. A lovely grand piano on one of the floors.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenK7953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 17 July 2013
Dear KarenK7953,

Thank you for taking the time to post a review following your recent stay with us. Although generally satisfied with your overall accommodation, I appreciate your feedback with regards to the Wi-Fi service throughout the hotel. As you have mentioned, we do indeed provide complimentary Wi-Fi throughout our public areas, which for security purposes last for one hour periods when you can the log-in again. I would however like to ensure you that this is an area we are looking into for the future, and I do hope that you will choose to return to the 'Caley' again on your next visit to Edinburgh.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 12 July 2013

our 1 night stay was booked for a special birthday treat and it certainly lived up to expectations. Staff were attentive, location is fantastic and room was very luxurious with an amazing view from the bathroom. Breakfast was superb and the bed linen was exquisite - with bathrobes! We got a discount for being in the military too which was a bonus.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank HR-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 16 July 2013
Dear HR-7,

Thank you for taking the time to post a review following your recent stay with us. I am pleased to hear that you enjoyed your well deserved break with us. I agree that the location is perfect, and I appreciate your remarks on the staff who assisted in making your birthday celebration such a special occasion.

Furthermore, we look forward to welcoming back to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle Washington USA
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2013

The location is perfect. Spend the money to get a room with a view of the castle. Gorgeous. We have stayed here several times. The medieval streets down Princes Street are a delight, as is a visit to the castle just up the hill. Try some real Scotch while here.

Room Tip: Make sure you have a view of the castle.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wdcraven78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 16 July 2013
Dear Wdcraven78,

Thank you for taking the time to post a review following your recent stay with us. I am extremely thankful of your overwhelming comments, to be called the 'Best hotel in Scotland', I cannot say more than that!

We look forward to welcoming back to the 'Caley' again in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2013

We had a pleasant 3 night stay for a conference. Brasserie meal good. Spa nice. Excellent service from staff without exception. However ........ The delux King room was far too small - maybe less than half the size one would expect from an hotel of this standard . I suspect this was because the booking was made through an on-line site at considerable discount some time in advance. Beware of this.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 16 July 2013
Dear TheRigby,

Thank you for taking the time to post a review following your recent 3 day stay with us. I appreciate your feedback on the size of room which was allocated for the duration of your stay. However, I must advise that you due to the age and shape of the building, the majority of our rooms are of different sizes adding to the unique and historic feel of the hotel. On the other hand, I am delighted to read your praise of the facilities used, including our wonderful Guerlain Spa and Galvin Brasserie De Luxe, and I shall certainly share your comments with the team.

Furthermore, I do hope that you will have the opportunity to return to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2013

Stayed here with my Wife for my Birthday for 2 nights at the beginning of July. The hotel is very impressive and the staff were very attentive from the minute you walk in the door. Nothing is too much trouble here which is what you would expect from a hotel of this caliber. The rooms were very comfortable and provided everything you could wish for and also a large bathroom. We had a lovely view of the castle which I would recommend when booking. Breakfast was excellent with a good selection of everything. The hotel is ideally placed for all of Edinburgh's amenities. I would recommend this hotel for a special treat.

Room Tip: Castle View
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alistair B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 16 July 2013
Dear Alistair B,

Thank you for taking the time to post a review following your recent stay with us. I am delighted that you chose the chose the 'Caley' as your preferred choice of residence to celebrate your Birthday. Moreover, by all accounts it would appear that you have departed feeling more than satisfied with the overall facilities, both within the hotel, as well as the city.

I do hope that you and your wife will be able to return again in the near future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Property: Waldorf Astoria Edinburgh - The Caledonian
Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edinburgh
#7 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#31 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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