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Reviewed 26 August 2013

The hotel was stunning and the location perfect in the centre of Edinburgh. This is everything you would hope for in a luxury hotel. The rooms were stunning. The spa facility definitely worth a visit. The staff anticipate everything you will need.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Waldorf Astoria
Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 27 August 2013

Dear Sheila G,

Thank you for taking the time to post a review following your recent stay with us. I am extremely appreciative of your positive feedback on all aspects of your stay, including the wonderful Guerlain Spa facilities. I shall certainly share your review with all team members, and hopefully you will be able to return to the ‘Caley’ again in the future.

Kind regards,

Chris Logan

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Reviewed 25 August 2013

We stayed at the Caledonian four nights using American Airlines points and had a wonderful stay. As a family of four -- two adults, two teens -- we booked two rooms. Due to a booking glitch, our rooms were not next to one another, but not a big deal, as our kids didn't need (or want) the parents close by. However, the first room we were shown was tiny, on a low floor overlooking a dank interior courtyard. We immediately asked for a better room and were accommodated with a spacious upper-level room with a city view. Not a castle-view, but those rooms are considered premium rooms (and priced accordingly), so we weren't surprised. But really, any view in Edinburgh is going to be beautiful, so just ask for an exterior-facing, higher floor room, and you'll be fine. (I do wonder whether hotels try to fob off their least nice rooms on clients paying with points, as this happened to us elsewhere, but the bottom line is the Caledonian staff happily and promptly gave us a nicer room when we asked, so no quarrel on that score.)
The rooms we ended up with were large, comfortable and beautifully appointed. Thank you for the iPhone/iPod charging dock/alarm clock -- very handy. In addition to the usual bathrobes, the rooms also provide large umbrellas, which were a lifesaver for us Angelenos. (Rain? What's that?) Sumptuous bathroom toiletries, and a long ledge to keep toiletry bags at hand. Breakfast buffet was fabulous -- everything you could think of, and excellently prepared. The Peacock Alley lounge was a wonderful spot to relax and have a drink or snack while reading the paper or checking your email (although internet connection was a little spotty at times). The gym is also great, although be aware that it is on two levels, with the cardio machines in one site and the weights in another, but that's a minor inconvenience. However, there was only one attendant for both the gyms and the spa, so you have to hunt that person down if you need help with something (or a headset for the TV on the ellipticals.) Again, a minor quibble.
The concierges were extremely helpful, recommending wonderful restaurants and tourist destinations. After a week of traveling, we had bags of laundry to do, but certainly wanted to avoid the ridiculous prices the hotel charges (as all hotels do) for laundry service. Not a problem. The concierge directed me to a local laundry a ten minute walk away which not only did all our laundry for us, but delivered it, folded and packaged, back to the hotel later the same day.

All in all, a wonderful hotel. I'm looking forward to returning.

Room Tip: Ask for a room on a higher floor, exterior-facing.
  • Stayed: July 2013, travelled with family
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1  Thank landryclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 27 August 2013

Dear landryclan,

Thank you for taking the time to post a review following your recent stay with us. It is with great pleasure to receive such an extensive review, and by all accounts, you and your family certainly made the most of the facilities available. I am delighted that we were able to allocated the appropriate rooms for you and your ‘kids’ after the initial confusion, and you have mentioned several of the luxury touches which we have to offer, including the Salvatore Ferragamo toiletries, to the ever popular bathrobes!

Unfortunately, yes, it does sometimes rain in Scotland! Never-the-less, our Concierge are more than prepared for such conditions, and happily they even provided other useful information, from restaurant suggestions, to the nearest launderette!

Overall, I am extremely pleased to hear that you enjoyed your time with us, and should you return from LA in the future, I do hope that you choose to stay in the ‘Caley’ once again.

Kind regards,

Chris Logan

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Reviewed 25 August 2013

You must eat at the Pompadour restaurant whether you stay at the Caledonian or not. We loved our stay in Edinburgh and a lot of the credit goes to the awesome location to all the action, the view of the castle from our room but mostly the delightful dinner we had at The Pompadour. Besides every course of the dinner being perfect and served with extraordinary style, the cherry on top is the apple tart desert. They say it is for two but order one for yourself and take the leftovers to your room for a midnight snack or a pastry treat with your morning coffee or tea. It was so good we had more delivered to our room the next night when we ate dinner somewhere else. I scored big points when we walked into our room and had a beautiful view of the Edinburg castle. Things went even better when the fireworks from the Tattoo fired off at the conclusion of that program. It light the castle and the sky with a boom. The Tattoo is held in the castle during the summer period. Check dates to see if it is on when you are there. It is kind of like a world wide football game halftime with lots of precision marching, dancing and music. The Pipers are awesome. Only negative is the beds are a little hard.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Waldorf Astoria
1  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 27 August 2013

Dear Chris S,

Thank you for taking the time to post a review following your recent stay with us. The Pompadour by Galvin is certainly one of the best restaurants in the capital, and I appreciate your complimentary remarks following your meal. I shall certainly your feedback with our Executive Head Chef and his team, especially with regards to the tasty apple tart which you enjoyed so much!

Indeed also, the Edinburgh Tattoo is such a special occasion throughout the month of August, and it is great that you were able to be a part of this celebration. Hopefully you will return again in future years to come and sample the ‘Caley’ again.

Kind regards,

Chris Logan

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Reviewed 24 August 2013

Spent an overnight at the hotel with two friends for the festival. David at reception checked us in and couldn't have been more helpful organising some housekeeping items for our stay and a map and festival guide etc. Nothing was too much trouble and we all felt looked after. Room 216 had a view of castle it was a good size with two queen comfy cosy beds...bliss. We used the pool and sauna/steam rooms which was very nice. Bathrobes, slippers, espresso machine...all those little extras that make the stay extra special were provided. concierge really helpful on departure. The location was fab based at one end of Princes street and close to Waverly and Haymarket train stations
Only downside to a lovely time in a beautiful hotel was the night doorman, we attempted to enter the hotel by a locked door, it was 2am, well we had been out all evening and the door was open during the day. He insisted, outside on the street checking our door passes... Doe's the hotel often get three women who try to gain access by masquerading as guests. Maybe 1 D were staying! but to be fair I'm old enough to be their granny, so a groupie...No. One or two small sherry's had been consumed over the evening but no one in my party was drunk, can't speak for the doorman come bouncer. What a cheek, how very dare he. Beware the doorman/bouncer with the power to inflict pavement humiliation.

Room Tip: 216 castle view large fab room
  • Stayed: August 2013, travelled with friends
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1  Thank val0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 31 August 2013

Dear Val0123,

Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. I am very glad your overall stay with us was a pleasant one. I am pleased David was able to assist you upon check in, in a personal and friendly manner. I am also happy that we were able to provide the extra touches to ensure your stay was both relaxing and comfortable. I am sorry to hear of your disappointing experience whilst trying to enter the hotel late at night. We certainly put our guest’s safety first; however please accept my apologies for feeling humiliated, and unfortunately 1D were not actually staying with us, maybe if you choose to return next year! The staff member concerned works alongside the hotel and I will personally pass on your comments to our security manager to minimize similar incidents occurring in the future.

Kind regards,

Chris Logan

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Reviewed 24 August 2013

We stayed at the Caledonian for two nights during the festival - I believe the hotel was full. We had a wonderful stay! From the moment we arrived staff could not have been more welcoming or professional. Our room and the bathroom were both extremely large for a city centre hotel with lovely views over the castle. The hotel is beautifully decorated and we loved the peacock light in the lounge/bar. Will definitely stay here again and recommend to all our friends and family.

Room Tip: Third floor looking over castle
  • Stayed: August 2013, travelled as a couple
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Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 31 August 2013

Dear Karen C,

Thank you for taking the time to post a review following your recent stay with us at The Caledonian, A Waldorf Astoria Hotel. I am delighted to hear you had a fantastic stay at ‘The Caley’, in particular the magnificent views of the castle from your bedroom. I am happy to hear our professional and friendly staff members were able to assist you during your stay and you could relax in our Peacock alley lounge after a long day of festival activities!

We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind regards,

Chris Logan

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