Having seen other reviews of the Caley and of the recent refurb, and because of its amazing location, we were sadly disappointed by this grand old hotel. Our room was small and not very well appointed. It was on Floor E and the route from the lift took us down dingy corridors with dirty carpets, old wallpaper and water stained, torn and broken curtain pelmets. The breakfast service was shambolic. We waited and waited for someone to come and take our order for coffee. Eventually having to get up and approach one of the serving staff. The coffee when it arrived was undrinkable. My companion ordered Arbroath Smokies and poached egg off the menu and the waitress didn't know what that was. Two different servers took our orders for toast and there is a bizarre system where you may order your poached eggs at the table but must help yourself to fried eggs that have been sitting in a serving dish for some time. We have had a better breakfast at a Premier Inn! Someone from the Caley should go and try the buffet breakfast at a Shangri La Hotel which really is a 5 star hotel chain in every sense of the word. We were astounded to be asked to pay £15.00 per DAY for the use of wifi in the room. In the public areas, a login code is provided, but we were unable to get any service. When you are already paying a lot of money for your room in 2013 surely wifi should be included. And as a final straw, in the lounge after dinner, a small pot of peppermint tea with two tea bags cost more than a glass of single malt.
- Official Description (provided by the hotel):
- Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more less
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- Also Known As:
- Hilton International Edinburgh
- Hilton Edinburgh
- Edinburgh Hilton
- Waldorf Astoria Edinburgh - The Caledonian Scotland