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Waldorf Astoria Edinburgh - The Caledonian
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Reviews (4,024)
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3,090 - 3,095 of 4,025 reviews
Reviewed 24 December 2013

I had researched quite a few hotels in Edinburgh and was close to staying in the Balmoral as some of the reviews were a little critical but in the end I am so happy we chose this hotel. The location is perfect, our room looked directly onto the castle and 30 seconds walk to the main high street shops. The whole hotel is stunning and has a really warm atmosphere but as it is with most top hotels it's the level of service and quality staff that make the difference. The doorman with his top hat and tartan trousers and lovely sense of humour gets you off on the right foot and the staff in the breakfast room were superb, (have a go at the haggis, it's amazing) but really it's hard to single anyone out as everyone was great. The Waldorf names sets certain standards and happily the Caledonian exceeds them all. Than you for a great stay

Room Tip: Make sure you get a room with a view of the Castle
  • Stayed: December 2013, travelled as a couple
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1  Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 28 December 2013

Dear Craig R,


Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. It is a pleasure to read your excellent review with regards to your stay at ‘The Caley’. I am pleased we exceeded your expectations and you enjoyed the warm relaxing atmosphere of the hotel. I will personally pass on your positive comments to our breakfast team for their professional and friendly service.

We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,

Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

We've stayed at The Cally several times over the last 18 years. Our son first walked in one of the bedrooms, and whilst the hotel has certainly moved up a notch in the quality of decor, services and staff, it has sadly lost it's scots character.

  • Stayed: December 2013, travelled as a couple
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1  Thank DrSAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 28 December 2013

Dear DrSAH,

Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. I am pleased to hear you have returned to ‘The Caley’ once again and had an excellent stay with us, I am sorry to hear you feel the hotel has lost its Scottish character! The hotel underwent a major refurbishment last year and we feel it has maintained the historic buildings traditional character, however of course we appreciate our guests have their own opinions.

We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,

Dale MacPhee

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Reviewed 23 December 2013

Strongly recommend this hotel if you're planning a stay in Edinburgh. Hotel is beautiful, staff friendly and professional. Hotel's central location offers great access to tourist hot-spots and shopping areas.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Waldorf Astoria
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 28 December 2013

Dear Mark A,

Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. I am delighted to hear you had an excellent stay with us and found the staff highly professional and friendly. The hotel is located in a convenient location to visit, shops, restaurants and Edinburgh’s famous attractions!

We look forward to welcoming you back to ‘The Caley’ in the near future.


Kind Regards,

Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

We've been meaning to visit for a while, but chose the wrong day to do it unfortunately! We decided to call in for a drink and to look through the menu to plan a proper return for lunch or afternoon tea. Loud music assaulted us on arrival and the ambience in the bar was nil! My elderly mother-in-law said she thought it would be a much smarter place(!) and were we sure it was The Caledonian!

As there were insufficient seats available, we wandered into the atrium but quickly realised everything was reserved and glancing at a menu to plan a return trip was not really an option. To make things worse, not one member of staff asked if they could help us, even though we must have looked lost. Mother-in-law summed it up again with the throw away comment "they don't need our custom, now or in the future". Oops.

  • Stayed: December 2013, travelled with family
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2  Thank ScotlandPilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 28 December 2013

Dear Scotlandpilgrim,

Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. I am sorry to hear of your disappointing visit to ‘The Caley’, in particularly the loud music upon arrival. I regret to learn there was not a staff member to assist you during your short visit and I am disappointed this has deterred you from visiting the hotel in the future. Should you wish to return in the future, I would be grateful if you could contact me directly, I will certainly ensure you have a comfortable and enjoyable visit. My email address is chris.logan@waldorfastoria.com.

I hope we have the opportunity of welcoming you back to ‘The Caley’ in the near future.


Regards,

Chris Logan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

Stayed here on a weekend break with my sisters and we absolutely loved it! It is so central to all the shops and restaurants, at the end of Princes Street. The hotel itself is pure luxury, evident from the moment you walk into the foyer. We stayed in a triple room on the 5th floor, which had superb views of the castle. The room itself was spacious, very opulent and comfortable. It had lots of little extras like an nespresso machine, selection of teas, shortbread and bottled water. It is hard to find somewhere to please everyone, but we all agree if back in Edinburgh we would definitely stay here again.

Room Tip: The fifth floor has wonderful views of the castle.
  • Stayed: November 2013, travelled with friends
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1  Thank Tonifermanagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 28 December 2013

Dear Tonifermanagh,

Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. It is a pleasure to read you very much enjoyed your stay with us in particular the hotel itself and its central location. I am delighted you appreciated the in room amenities including the nespresso machine and complimentary water.

We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,

Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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