First off the location is perfect, right at the base of Edinburgh Castle, which provided excellent views. It's an older hotel so expect creaky floors under the posh carpeting, but it makes it more charming and less sterile than most chain hotels these days. We ate dinner one night in the Brassiere and the food was quite good. I've stayed in several different W-A properties around and the service here was not quite the same as perhaps New York or Orlando. The bathrooms are quite large and the rooms were very nicely appointed. Very comfortable beds and bedding.
Be aware if you are driving and unfamiliar with the city, there is only one way to approach the front door curb and it can be quite confusing at rush hour!
A couple minor missteps though the lowered the experience. I'm a HHonors Diamond member and frequently am upgraded, this hotel however decided to upgrade me from a King room to a Double room. Yes it had a better view, but I'm travelling with my wife and frankly double beds are too small for two people. No other rooms were available that night. They did resolve it the second night by moving us into a beautiful suite which was appreciated, but just a suggestion to hotel staffs out there...upgrade within the same bed type. There is a reason I selected a King over a Double room.
Second minor misstep, the Director of Operations was in the Lobby one evening and invited us to have a complimentary glass of champagne in the bar that evening and gave his card. He went into the bar and gave them our names. Later that evening we went into the bar and the waitress knew exactly what the deal was and brought us the glasses. When we left however she must have changed shifts and quite embarrassingly someone chased me out into the lobby and shoved a bill under my nose. I fortunately still had his business card and just stuck it in the bill folder and said he was taking care of it and walked away. But still it completely destroys the impression presented by offering the free drinks.
- Official Description (provided by the hotel):
- Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more less
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- Also Known As:
- Hilton International Edinburgh
- Hilton Edinburgh
- Edinburgh Hilton
- Waldorf Astoria Edinburgh - The Caledonian Scotland