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“Relaxing and Elegant”

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Waldorf Astoria Edinburgh - The Caledonian
Ranked #50 of 148 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
Winston Salem, North Carolina
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Relaxing and Elegant”
Reviewed 17 June 2014

This hotel is practically perfect. An elegant respite. It's pricey, but you certainly get what you pay for. The service is attentive but not intrusive and not at all stodgy. The facility is not at all dated, despite the fact that this is an old (historic) hotel. The furnishings and facilities are all up-to-date and comfortable. We ate at the Brasserie (separate review written for that) and it was fantastic. The rooms are good-sized and the bed was very comfortable. The hotel is walking distance to Edinburgh Castle and Hollyrood Palace, as well as the Royal Mile, but I was thoroughly unimpressed with that - beware of stores selling tartan goods that are not authentic. Ask the concierge about how to avoid that.

Room Tip: The view of the castle is not to be missed. Pay extra for a room with a view.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
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Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 26 June 2014
Dear David B,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to read you had a very enjoyable stay and feel the hotel has maintained the historic feel throughout. I am pleased you found the hotel conveniently situated for visiting Edinburgh’s attractions.
We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,
Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (816)
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English first
Ballymena, United Kingdom
Level Contributor
4 reviews
Reviewed 17 June 2014

Warm welcome, concierge was very helpful when giving us advice on where to eat. Didn't eat at all in the hotel so cant comment on that. Room was clean, very spacious (we had a junior suite), and had everything we needed. Cant say much more as we were not in that much.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kirsty c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 24 June 2014
Dear Kirsty C,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to read your stay exceeded your expectations and you feel your room was spacious and comfortable.
We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 June 2014

Family wedding in Edinburgh at the cathedral, so there was a need to stay in the Haymarket area, found a good offer on the internet for a weekend stay at the Caledonian, arrived at 23.30, received a very friendly welcome from the doorman who took away our luggage towards our room, reception were more interested in taking security on our internet booking than a welcome or a morning paper delivered to our room, 118 was designated which was above Galvin's kitchen extract and kitchen smells had filled the room after dinner service, room changed to 105, very comfortable bed and we both had a good nights rest. The bar area formed from an internal courtyard is spectacular with a feature peacock and firefly glass wall and lantern light, cocktails before bed, no nibbles.
The original period features and staircases have a pleasant feel but I fail to see how the hotel commands a five star rating, our room was small with the window cill 7 feet above the floor, resembled a cell, however our internet room rate probably justified what we were provided.
Champagne at 11.00 on Saturday in the bar produced olives and nuts which were welcome, bar seems to be run like a cafe with staff and waiters vanishing behind the bar area to collect food leaving the bar unattended for long periods of time.
Entrance to the hotel is locked during the evening and there is no lighting, ring the bell and the doorman arrives to let you in, this is 5 star?, tea & coffee facilities are provided within the room as with all Hilton hotels.
The staff have a casual manner throughout the hotel, not as crisp and professional as a normal 5 star environment.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank mrbrownbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 24 June 2014
Dear Mrbrownbear,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am disappointed the room category booked did not entirely live up to your expectations; however I am pleased to hear you had a comfortable and good night sleep in the second room provided. I will certainly pass on your comments regarding the Caley bar to our Bar Manager who always appreciates guest’s constructive feedback. I understand our Guest Relations Manager was willing to speak with you regarding your stay upon checkout; however this was not a suitable time for yourselves.
I hope we have the opportunity of welcoming you back in the future.

Regards,
Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 June 2014 via mobile

Fantastic trip for my partner's birthday. Beautiful hotel. Cannot fault the hotel or the staff. Lovely birthday chocolates waiting in the room was a nice personal touch. Service from the staff was first class at all times. Great choice and quality for breakfast.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Sparklefizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 15 June 2014
Dear Sparklefizz,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your excellent review, I am delighted your partner enjoyed their birthday celebration and was impressed with the in room amenity.

We look forward to welcoming you back in the near future.
Kind Regards,
Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
249 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 11 June 2014

The Caledonian provides the kind of amenities you expect from an upscale hotel. I stayed here 20 years ago, and returned to find it better than ever. We were given a standard room on the 5th floor, and the views to the castle were spectacular. The room was spotlessly clean and furnished with the usual TV, minibar, king sized bed, and so forth. There's also a closet sporting an ironing board, which may come in handy for those needing such a thing. A waterfall shower in the bathroom was an absolute joy along with robes, slippers, and a kit of toiletries. All the staff were extremely helpful, especially one of the concierges who provided a cheerful tour of the facilities. These are professionals at the top of their game. As for location, The Caledonian is very convenient. Easy walking distance to a pedestrian street of shops and restaurants. A short cab ride to the castle and Waverly Train Station. Given the hotel's prominence, there's always a taxi waiting and a doorman with an umbrella to help you with your luggage. Other might find the hallways a bit narrow or say the rooms are slightly small. However, I think The Caledonian offers grace and charm that other ultra modern places should emmulate.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanNic44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 15 June 2014
Dear San nic 44,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted you enjoyed all aspects of your stay including the in room amenities and facilities provided. I am pleased you were extremely impressed with the concierge team and their expert knowledge of the local areas.
We look forward to welcoming you back in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2014

This was our 3rd stay at the Caledonian. We brought my husband's parents for their retirement trip and they also loved the stay.

Castle view rooms are great.

We also tried the breakfast this time around - food was good and our server (Loannis) was fantastic....ask for him if you go :)

Overall - great stay...as always!

Stayed May 2014, travelled with family
Helpful?
Thank Mariana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 15 June 2014
Dear Mariana 1,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to hear you have stayed with us several times and your family also enjoyed their time at ‘The Caley’. I will pass on your kind regards to the breakfast team and in particular Ioannis.
We look forward to welcoming you back in the near future.
Kind Regards,
Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Italy
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

Never been happier! Thank you so much!
Been there with my husband for a wee break. The staff was great and really helpful. Great variety of food. Well located in the city center. Couldn't ask for a better place.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 9 June 2014
Dear Moxie2007,
Thank you for taking the time to post a review following your recent stay with us. I am always excited to receive such positive feedback from our guests, and it will give me great delight to share this with my team.

Moreover, I do hope that you will have the opportunity to return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Property: Waldorf Astoria Edinburgh - The Caledonian
Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edinburgh
#7 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#30 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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