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“Expect More from a Waldorf Astoria”

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Waldorf Astoria Edinburgh - The Caledonian
Ranked #56 of 151 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 June 2014

We stayed here for 4 nights and were underwhelmed by the accommodations. The room was elegant with high ceilings and a chandelier. The air handler was inadequate to the point that the room was warmer than the hallway, making it less than comfortable after long days of walking. The maid failed to clean the room one day and no one came for turn-down service on another. The front desk, bar and concierge were very attentive and helpful and the breakfast was quite nice. We had drinks in the bar and had a pizza one night which was excellent. I would enjoy returning, but hope they can correct some of the problems associated with the room.

Stayed: June 2014, travelled as a couple
2  Thank Jpjacksonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 29 June 2014

Dear jpjacksonjr,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is disappointing to hear whilst you enjoyed some aspects of your stay not all lived up to your expectations. I will certainly address your issues mentioned with the relevant departments to ensure our high standards are met at all times.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,564 - 2,570 of 3,740 reviews

Reviewed 18 June 2014

All I can say is that people giving bad reviews to this hotel must be too picky! This is a Waldorf Astoria Property and everything on the hotel was on par with the service and quality you would expect from a Waldorf property. Excellent location within the town center and a short walk from the castle. If the budget allows go ahead splurge a little and enjoy the luxury!

  • Stayed: June 2014, travelled as a couple
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Thank Sakeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 29 June 2014

Dear sakeb,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your excellent review! I am glad you enjoyed all aspects of your stay and found the location convenient for visiting local attractions!
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed here for two nights and found it a most comfortable experience. Our room was cheerfully changed when there was a problem with the cooling system. The room and bath were large and well-appointed. We especially liked the good lighting. The bed was comfortable. The room did not provide a view of the castle, but that was less important to us than it be quiet, which it was. The location was perfect for us--at the end of Princes Street. We walked to the castle, and the charming streets of New Town were nearby. Other sites were a short taxi ride away. Thomas and Malcolm were very helpful in making dinner reservations and giving advice on other activities. We cannot comment on the restaurant as it was closed Sunday and Monday, the nights we were there. My only negative comment is we thought the breakfast was overpriced. But overall, we give this hotel the highest recommendation and would chose it again on a return visit.

  • Stayed: June 2014, travelled as a couple
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1  Thank NewYorkCityJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 29 June 2014

Dear newyorkcityjoan,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to hear you very much enjoyed your stay with us; I am extremely pleased Thomas and Malcolm provided excellent service with their extensive knowledge of the city. I will certainly share your kind comments with them. I am appreciative of our guest’s feedback and will take in to consideration your comments regarding our breakfast charges.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee

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Reviewed 17 June 2014

Stayed here for five days while visiting Scotland. The location is very convenient to transportation and many sights, such as the Castle. The service was excellent and staff very attentive. Meals in the bistro were very good, though pricey. We did not get the breakfast because we thought that 21 pounds/pp was a lot. However, the a la carte menu for breakfast was good. Our room was very nice, quiet, and comfortable. Overall great stay and the price was very reasonable when we prepaid our rooms.

Room Tip: i'd suggest an upper floor in the back, as the hotel is on the corner of a busy street.
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  • Stayed: June 2014, travelled with family
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1  Thank lmg1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 26 June 2014

Dear LMG1954,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to hear you felt the staff members provided excellent luxury service during your stay and your room was comfortable.
We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This hotel is practically perfect. An elegant respite. It's pricey, but you certainly get what you pay for. The service is attentive but not intrusive and not at all stodgy. The facility is not at all dated, despite the fact that this is an old (historic) hotel. The furnishings and facilities are all up-to-date and comfortable. We ate at the Brasserie (separate review written for that) and it was fantastic. The rooms are good-sized and the bed was very comfortable. The hotel is walking distance to Edinburgh Castle and Hollyrood Palace, as well as the Royal Mile, but I was thoroughly unimpressed with that - beware of stores selling tartan goods that are not authentic. Ask the concierge about how to avoid that.

Room Tip: The view of the castle is not to be missed. Pay extra for a room with a view.
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  • Stayed: June 2014, travelled with family
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1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 26 June 2014

Dear David B,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to read you had a very enjoyable stay and feel the hotel has maintained the historic feel throughout. I am pleased you found the hotel conveniently situated for visiting Edinburgh’s attractions.
We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Warm welcome, concierge was very helpful when giving us advice on where to eat. Didn't eat at all in the hotel so cant comment on that. Room was clean, very spacious (we had a junior suite), and had everything we needed. Cant say much more as we were not in that much.

  • Stayed: June 2014, travelled as a couple
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Thank kirsty c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 24 June 2014

Dear Kirsty C,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to read your stay exceeded your expectations and you feel your room was spacious and comfortable.
We look forward to welcoming you back to ‘The Caley’ in the near future.

Kind Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Family wedding in Edinburgh at the cathedral, so there was a need to stay in the Haymarket area, found a good offer on the internet for a weekend stay at the Caledonian, arrived at 23.30, received a very friendly welcome from the doorman who took away our luggage towards our room, reception were more interested in taking security on our internet booking than a welcome or a morning paper delivered to our room, 118 was designated which was above Galvin's kitchen extract and kitchen smells had filled the room after dinner service, room changed to 105, very comfortable bed and we both had a good nights rest. The bar area formed from an internal courtyard is spectacular with a feature peacock and firefly glass wall and lantern light, cocktails before bed, no nibbles.
The original period features and staircases have a pleasant feel but I fail to see how the hotel commands a five star rating, our room was small with the window cill 7 feet above the floor, resembled a cell, however our internet room rate probably justified what we were provided.
Champagne at 11.00 on Saturday in the bar produced olives and nuts which were welcome, bar seems to be run like a cafe with staff and waiters vanishing behind the bar area to collect food leaving the bar unattended for long periods of time.
Entrance to the hotel is locked during the evening and there is no lighting, ring the bell and the doorman arrives to let you in, this is 5 star?, tea & coffee facilities are provided within the room as with all Hilton hotels.
The staff have a casual manner throughout the hotel, not as crisp and professional as a normal 5 star environment.

  • Stayed: June 2014, travelled as a couple
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Thank mrbrownbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this reviewResponded 24 June 2014

Dear Mrbrownbear,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am disappointed the room category booked did not entirely live up to your expectations; however I am pleased to hear you had a comfortable and good night sleep in the second room provided. I will certainly pass on your comments regarding the Caley bar to our Bar Manager who always appreciates guest’s constructive feedback. I understand our Guest Relations Manager was willing to speak with you regarding your stay upon checkout; however this was not a suitable time for yourselves.
I hope we have the opportunity of welcoming you back in the future.

Regards,
Dale MacPhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edinburgh
#7 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
#33 Luxury Hotel in Edinburgh
Price Range: £160 - £577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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