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“Who said the scots were unfriendly!”

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Waldorf Astoria Edinburgh - The Caledonian
Ranked #54 of 150 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
Dubai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Who said the scots were unfriendly!”
4 of 5 bubbles Reviewed 24 June 2014

My wife and I decided to get away for a few days into Scotland (1st time alone after 3 kids so we were really looking fwd to it) and we were delighted by the Hotel. The location, the staff and the service was all truly beutiful. I have heard that Scotland can sometime be unfriendly but beleive we met the nicest door man and some other incredibly friendly staff. I even forgot something in my room and they took the pain to locate it and ensure it was couriered back to me in Dubai. I loved the personal touch!

Room Tip: Get the room with the view to the Palace.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 900Max
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 30 June 2014
Dear 900max,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your excellent review and I am delighted our doorman provided the luxury service you would expect from a Waldorf Astoria Hotel.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,357 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (800)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Los Angeles, CA
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Booked into Caledonian, shown to a room that wasn't completed by house keeping and facing... Not the castle, but a wall. Front desk apologetically and immediately upgraded us to a beautiful deluxe king. Room beautiful and no wall view. Sometimes lemons make wonderful lemonade. Invited a local family for high tea. It was a breath-taking array of delicacies. Even have a children's high tea menu. A harp played in the background. Charming. Great location and hearty breakfast.

Room Tip: Two views, castle and backside. Specifically say you don't want to face a wall...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 30 June 2014
Dear AGardner,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is disappointing to hear your first impressions of the hotel were not what I would have hoped, however I am pleased a complimentary upgrade was provided for your reservation to ensure your stay was comfortable and enjoyable. I will share your kind comments regarding afternoon tea with our Peacock Alley team!
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We booked the night of our 24th wedding anniversary and had a lovely stay here. staff very attentive, courteous and friendly. Recommend the Waldorf to anyone wanting a little luxury at the end of a day touring the beautiful city of Edinburgh!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 30 June 2014
Dear Maureen M,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to read you had a very enjoyable and memorable anniversary experience. I am extremely pleased the staff delivered attentive and friendly service throughout your stay.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Lovely stay.. room fantastic, staff very friendly and helpful...especially Rhona on reception..only disappointment was breakfast..bit of a free for all and staff struggling to cope however would definitely stay again..pool and spa lovely too.

Stayed June 2014, travelled with friends
Helpful?
2 Thank Linsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 30 June 2014
Dear Vivienne W,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted to hear you thought the staff members were extremely friendly and helpful in particular Rhona from our reception team, please rest assured I will certainly share your kind comments with the team. I will address your feedback regarding our breakfast service with the team who are always appreciative of constructive comments as it helps us to improve the service we provide.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

My wife and I left the hotel with fond memories of our stay. The staff looked after our needs, whether it was tourist information, advising on dining options, or taking time out to speak. Our room met expectations with the most fabulous view to the castle. We also looked forward to each mornings breakfast (thoroughly enjoyable).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 29 June 2014
Dear Peter G,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am extremely pleased you left ‘The Caley’ with fond memories after a very enjoyable stay. I will share your kind comments with the team!
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

This hotel is in a fantastic location and is convenient to everything in and around Edinburgh. It is situated directly across the street from Edinburgh Castle – outstanding views from hotel room. The staff was very helpful and accommodating.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Stephen C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 29 June 2014
Dear Stephen C R,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your outstanding review, I am glad you enjoyed your stay and the magnificent views of Edinburgh Castle from the bedroom.
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2014

We stayed here for one night with our three children. We had two gorgeous adjoining rooms. The rooms were newly renovated and very stylish and sleek. Great bathrooms and view of the Edinburgh Castle out our window. I would definitely stay there again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Deanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, 29 June 2014
Dear Deanna H,
Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. Thank you for your lovely review. I am delighted you and your family very much enjoyed your stay!
We look forward to welcoming you back to ‘The Caley’ in the near future.
Kind Regards,
Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Property: Waldorf Astoria Edinburgh - The Caledonian
Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edinburgh
#8 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#32 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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