Hotel room was tired looking, no evening turndown service, no full length mirror in room (awkward when getting ready for an evening event). The chairs in the room had seen better days, and to use the mirror above the writing desk to dry my hair (where the plugs were) I needed to stand up (despite trying to sit ontop of 4 pillows on the chair).
We had afternoon tea in Peacock Alley which was lovely, however our waiter gave us the menues then went off and hepled the barmaid make drinks for another table. We weren't in a hurry, but after nearly 1/2hr we managed to catch the eye of a waiter in another part of the room who apologised and took over (he should not have been the one to apologise).
On 2 nights of our stay, after enjoying Edinburgh hospitality, we arrived back at the hotel very late. The second time (a Friday) we were stoped outside the hotel by a man who did not identify himself, asking to see our room keys before we could be allowed into the hotel. As it was dark and poor lighting this person could have been anyone - I have been asked in the past, once inside, for my room key but never outside in the dark - does this hotel have problems with unwanted callers at night?
As it was raining heavily on our last night we decided to eat in the Caley bar - despite only a few other guest the lone barman took nearly 20 mins to take our order, then another 20 mins to deliver the drinks. My burger was cooked on the outside but raw in the middle (I had asked for well done). We sat facing the bar area and the bar staff put all used glasses on the side of the bar which faced the door entering from the road - for over 2 hours (we timed it) this bar area got fuller and fuller, and we witnessed several parties come into the bar, take one look, turnaround and go back out. The bar was not busy and staff were stood around. This was not a good first impression, which may have contributed to it not being busy, and certainly NOT something I have seen in other 5* hotel bars.
The saving grace for this hotel was the Sunday Jazz lunch - service was excellent, as was the food, the ambiance and the jazz.
My advice is to go to this hotel for the Sunday Jazz lunch but find somewhere else to stay
- Official Description (provided by the hotel):
- Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more less
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- Also Known As:
- Hilton International Edinburgh
- Hilton Edinburgh
- Edinburgh Hilton
- Waldorf Astoria Edinburgh - The Caledonian Scotland