For my 73 birthday I gave myself a present to stay at the Caledonian Hotel for my trip to see the Edinburgh Tattoo. The young blond girl who checked me in had a glancing appreciation of English, and did not understand my request for down pillows. I had to repeat it several times, with her mistaking what I was saying. When I was finally given a room -- of course I had to wait because my overnight flight from New York got me in so early -- I discovered that the Classic Room I'd booked for many, many pounds was just an ordinary hotel room, and had no bathtub, only a shower. I didn't realize I should have made that preference clear at booking. I used the phone in the room to call the front desk to see if there were any classic rooms with a tub. The phone rang and rang and rang and no one ever answered. I called three times. I called a number for the concierge who had sent me an email before I left asking if she could do anything for me. But there was no answer. I emailed her. No answer. I sit waiting to hear if there is a room with a tub ( I need to soak my foot having had recent surgery). Time goes by. The woman who said she would call does not call. A woman comes to my door with extra towels. I said I didn't want extra towels (she also does not speak English), I want down pillows. She doesn't know what that means. After a while another person comes to the door with one feather pillow. At least it's not foam. Communication here is dicey at best. Don't count on good service. I also had to ask for a luggage rack, there being no place in the room to open the suitcase. I thought this was a very high- class hotel, but the service is poor, and the lack of language skills kind of appalling. I'm spending a lot of money on a blow-out because I doubt I will ever get to Scotland again, and am so disappointed with this hotel, which I took to be the Grande Dame of Edinburgh hotels.
- Official Description (provided by the hotel):
- Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more less
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- Also Known As:
- Hilton International Edinburgh
- Hilton Edinburgh
- Edinburgh Hilton
- Waldorf Astoria Edinburgh - The Caledonian Scotland