The room was quite cramped, bathroom had nice sink but shower head over bath which was rubbish - would NOT recommend to American friends!
The restaurant had run out of afternoon tea and we waited 25 minutes for a pot of tea to even arrive, the spa was closed all day for training - during the festival!!! Why not train half in the morning and half in the afternoon? Totally unacceptable for a prestige hotel.
Breakfast was delicious and the concierge coped bravely, friends had to wait an extra hour before their room was ready with no compensation and little apology.
Won't be staying here again, even though I had wanted to visit this hotel for many years.More