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“Lovely hotel”
Review of The Howard

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The Howard
Ranked #12 of 148 Hotels in Edinburgh
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely hotel”
Reviewed 9 June 2012

We stayed at the Howard for 1 night and couldn't have been more pleased with the staff - they were helpful and very pleasant. We had a very comfortable room and the butler service was fantastic. breakfast was delicious. This hotel is a very different from the normal chain hotels and does appear worn in places but this seems to be in keeping with historic nature of the hotel

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happydaysscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Howard, responded to this review, 15 June 2012
What kind words from this guest- I am gratified that they enjoyed their stay at The Howard enough to share their experience with the wider travelling community. Look forward to welcoming them again soon...
Leon Kiteley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2012

We stayed two nights in the Trinity suite. The welcome from the staff was very good however we were disappointed with the room. The room is situated in the basement and so was rather dark although it is of a good size. The decor though of the room though is very tired. The carpet looks dirty around the edges, the net curtains are grey, paint is peeling off the walls in the bathroom and the room generally needs updating.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Casperuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Howard, responded to this review, 5 June 2012
Not as positive a review as I would have liked and my apolgies to this guest if they were dissatisfied with the room. As all our rooms are different and somewhat unique, there is always a question of personal taste attached and I would urge all our guests to contact us immediately if they do not like a particular room and we will endeavour to substitute it for one closer to their tastes. Please have a look at our website for an idea of the styles of room we have to offer.
Leon Kiteley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edinburgh
Level Contributor
512 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 476 helpful votes
Reviewed 29 May 2012

We stayed for one night in the Abercromby suite. Large comfortable 4 poster bed and plenty of space to lounge around in. Service was efficient and very personable. We do like early morning coffee before surfacing for breakfast and I was initially a little disappointed that there was no coffee/tea making facilities in room. We phoned down for morning coffee for two and it arrived very promptly. coffee was lovely and strong - just as we like it. Only on check out did we realise that the room service coffee was complimentary. so much nicer than having to get out of bed to make it yourself!

Although there were 2 of us in the room, housekeeping had only left one dressing gown and one bottle of water. Bit of an oversight but as we were only staying one night and left early in the morning we didn't bother to phone down to ask for this to be sorted.

Breakfast was delicious. Served by mature scottish butlers who couldn't have been friendly or more polite. Makes a change from having waiting staff who aren't from the area, don't speak the language and can't help with any travel arrangements.

This will definitely not be the hotel for everyone. If you like ultra modern or minimalist decor than do look elsewhere. This is a charming, comfortable hotel with polite and friendly service. Yes, it is a wee bit worn around the edges but that doesn't detract from its charm.

Location is excellent - although if you are a light sleeper you may want to choose a room away from the cobbled front street, which can be a little noisy.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dee090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Howard, responded to this review, 5 June 2012
A great review and my thanks to this guest for going into such detail as to why they had such a great time. I am sorry it was not made clearer at check in that tea and coffee is complimentary but that is one of the little things that sets The Howard apart from other establishments and I do hope that all future guests take note!
Leon Kiteley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2012 via mobile

I booked The Howard several months ago as a birthday treat for my wife - a weekend of luxury in Edinburgh was promised with our very own butler to take care of the unpacking and even the ironing!
We arrived late afternoon and the staff were really welcoming. I was a little worried as I had left the car on yellow lines. No problem! I handed over my keys and was really pleased to learn that my car would be moved to the hotel car park; our luggage would be taken to our room; it would be unpacked; allowing my wife and me to relax in the lounge with a refreshing cup of tea. Lovely!
A little while later my car keys were returned with a report that all been completed and a promise to guide us to our room when we were ready. Excellent! We were duly shown upstairs to our room. Our butler showed us where everything had been put and where all the facilities were. Lovely spacious room, enormous bathroom with a huge free-standing bath, two hand basins, separate shower, toilet & bidet and loads of shelf space. All we had to do was relax, enjoy and change for dinner.
My shirts had been put away still creased from travelling. I phoned reception and my butler soon arrived to take them away and iron them. Superb job - shame he hadn't anticipated my need.
I had pre-booked a dinner package and, as it was my wife's birthday, flowers for the room on arrival. Sadly these were not in our room. I checked with reception who looked rather flustered, checked my booking and confirmed they should have been there and promised to look into it.
While we enjoyed pre-dinner drinks we were shown the menu. A little limited in choice but this is quite a small hotel (only 18 rooms). The food however was superb.
As suggested by the hotel guide, I put my shoes out to be cleaned "army style". The following morning - no shoes! Rang reception and they were returned very quickly but I was disappointed that I had to ask for them.
Our missing flowers turned up later that day. No explanation, no apology for late delivery but at least they arrived.
Dinner on day two was eagerly anticipated. Shame it was exactly the same limited menu as the night before. My wife and I both chose something different and the food was again superb.
Sunday morning was check-out time. My bill was wrong - no account had been taken of the pre-booked package that had been so carefully confirmed to me by email. It was soon put right but again, it should not have been wrong in the first place.
A real shame. I had very high expectations but the actual customer care fell short of that expectation. In all other respects The Howard is a superb hotel, with a really good restaurant. I doubt I will return, i know of other hotels who really do excel.

Stayed May 2012, travelled as a couple
Helpful?
4 Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malibu, California
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 27 May 2012

This is one of those mysteries.....not the Scottish ghost or haunted type, but how are you a 5 star type?

Starting with the positive, the rooms were quite spacious by European standards.

The negative, I understand that this hotel has recently changed hands, and where it may have been lovely to stay at once, it is not now.  Add to that the fact that it is near to nothing and it had better change hands again soon to survive.

Specifically, the staff is not at all trained for any level of service to say nothing of 5 star service.  At minimum, I would suggest that someone might want to have the staff read what the Howard advertises so they have some idea what their guests have been charged for.  

They advertise a butler service to make your stay a dream, with packing and unpacking service, drawing your tub, pressing your suits etc.  In reality, if you ask them for something as inconsequential as directions, they look at you quizzically and inquire "you don't know where that is?", oblivious to the fact that you are visiting, therefore explaining your presence in their hotel. 

If you ask about having laundry done, with their outrageous charges attached, you still receive a cool response.   In my case, "We don't collect that now.  You would have to call tomorrow at 9am.  That is when we collect it."

They advertise they have a butler who will give you a primer on whisky.  I inquired, was told that was possible that evening, arrived, no one available.

The gentleman who I was told was the manager, I saw several times and he never addressed me at all or so much as glanced in my direction.  His cool attitude is pervasive with the staff.  As you enter and leave the building you walk right by the office and never get so much as a "good morning".  If you go in to speak with them, you are always treated as if you are an annoyance, you have interrupted them and they are "quite busy".

They advertise wifi, but they continuously reboot the system, which requires you to continuously reenter a password.  They choose an alpha numeric password that has no rhyme or reason, is not memorable, so you must retrieve it each time.  On the final morning when I called down for a password, I was simply told, "I don't know" and apparently, finding out was not in the job description.

If you ask for any of the services advertised the response is "oh, do you need that".  Their bedding, linens and products are limited and subpar.  

When I asked for something as simple as my bill, that required 3 requests before I received  it.  The one sent up the night before I departed was correct.  The one presented at departure was not.

In short, I was not anticipating aloof or rude in Scotland, but I found it.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BRNR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 27 May 2012 via mobile

Recently stayed at The Howard, superb hotel, Barry the butler was excellent, highly recommend a stay here, thank you all at The Howard

Stayed May 2012, travelled as a couple
Helpful?
Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2012

We spent 3 nights at The Howard and had a lovely experience there. The hotel is a charming boutique. The room was very spacious, the bathroom was as well, it was all that we expected. We ate at the restaurant one of the nights and the food was excellent. Staff very helpful and most of all we enjoyed the butler service. We enjoyed the quiet and relaxed but sophisticated atmosphere. We would definitely stay here again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Howard, responded to this review, 25 May 2012
Another super review and once again I am thrilled to hear such high praise of our Butler Team -I have passed the kind words along to Andrew, Head Butler who was equally delighted.
Looking forward to welcoming this guest to The Howard again soon...
Leon Kiteley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Howard

Property: The Howard
Address: 34 Great King Street, Edinburgh EH3 6QH, Scotland
Region: United Kingdom > Scotland > Edinburgh > New Town
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
#7 Family Hotel in Edinburgh
#9 Luxury Hotel in Edinburgh
#14 Romantic Hotel in Edinburgh
#19 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Howard 5*
Number of rooms: 18
Official Description (provided by the hotel):
The Howard is a small and discreet hotel which occupies three Georgian houses. A classically elegant hotel both outside and in, it has just 18 luxury rooms and suites. Located by Waverley train station, situated just off Princes Street. ... more   less 
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Also Known As:
The Howard Hotel Edinburgh
Howard Hotel Edinburgh
Howard Edinburgh
The Howard Edinburgh, Scotland

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