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“Absolute heaven” 5 of 5 bubbles
Review of Sheraton Grand Hotel & Spa

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Sheraton Grand Hotel & Spa
Ranked #16 of 150 Hotels in Edinburgh
Certificate of Excellence
DUBLIN , IRELAND
Level Contributor
152 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Absolute heaven”
5 of 5 bubbles Reviewed 2 October 2012

My wife and I spent a very relaxing weekend in the Sheraton Grand Hotel & Spa. The location is superb, close to Princes Street shopping, numerous buses stop beside the hotel so getting around is never going to be a problem, particularly when an all day bus ticket is only £3.50. The airport express bus stops a couple of hundred yards from the hotel. Our taxi from Edinburgh Waverly station was less than £7.

There are two entrances to the Hotel: the pedestrian one at Festival Square and vehicular around the corner. The lobby sets the tone for the hotel: big, bright, and beautifully decorated. Reception staff are very welcoming indeed. We arrived early, but this was no problem at all. Our bags were taken, and Ignacio promised to telephone when the room was available. We went out for a walk, and sure enough, we had a call from the hotel.

On returning to the hotel, we collected room keys, our bags had been placed in the room, and we were given a rundown of what to expect from our Club floor room.

A clever touch is that guests have to swipe a room key in the loft to access the guest rooms. This adds to the security of the hotel.

Club rooms are on the 7th floor, and ours was almost beside the lounge.

Many reviewers have mentioned the mood lighting in the rooms, and after some initial bemusement were very pleased with the results. The room had many nice touches: glasses were in a compartmentalised drawer, illuminated wardrobe, reasonably priced movies and minibar (other hotels please note), to name just a few. The bathroom was well appointed with both shower and tub, and mood lighting extended here too. Bottled water was provided, and unusually was replenished each day.

The Club Lounge is open from 0700hrs to 2200hrs for soft drinks, snacks and tea//coffee. I particularly enjoyed the espresso in the lounge. There is complimentary internet access and two PC terminals with printing facility, which is useful for those who wish to work.

Canapes and drinks are served between 1730hrs and 1930hrs. A good selection of alcoholic drinks are served and the range of canapes is of a very high standard. The lounge serves a continental breakfast until 10.00am. This consisted of fresh fruit, cold meats, cheese, cereals, breads, pastries and one hot item (changed each day). All were of a very high standard. The lounge staff were very pleasant and helpful indeed, and made the visits even more enjoyable.

The cooked breakfast in the One Square restaurant is available to Club Floor guests for a nominal additional charge (£3!!). The hot items were of a similar high standard, and well worth the extra charge.

We were hugely impressed with One Spa. Robes and towels were offered on entrance, and we were invited to help ourselves if we needed replacements later. The pool area is huge with two jacuzzi baths which were very relaxing indeed. The thermal suite contains a range of saunas and steam rooms with various rain/cold fog showers. All were lovely and were a great way to relax. The highlight of the spa must be the rooftop pool. Warm jets of water cascading along with a whirlpool effect. Even on a cool afternoon, it was a lovely way to while away the time.

The bedroom was very comfortable, just sitting and watching tv or reading was very relaxing. A lovely touch was a tray of chocolate and chocolate popcorn together with a personally signed welcome note from the General Manager.

Overall, the Sheraton Grand Hotel & Spa is the most pleasant hotel we have ever stayed in. So much so that we were happy to spend more time in the hotel than out exploring the sights and shopping of Edinburgh. Every member of staff we encountered was welcoming, friendly and genuinely pleased to speak to us.

What a magical experience we had. Well done all at the Sheraton Grand Hotel & Spa

Room Tip: Club floor is really excellent and well worth opting for.
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PATJORDAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (648)
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English first
Maple ridge
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

Stayed during the Festival in August and received top notch service from check in to check out. Valet parking upon arrival and fast & friendly check in. Room was new and very well done. Bed was King size & super comfortable, A/C was a bonus, quiet room on top floor, very clean, parking on site. Soaker tub and separate shower-the frosted glass walls were a nice feature but didn't offer optimum privacy if that is a concern. Central location, walking distance to the Castle & Princes St. We had an amazing stay and would highly recommend this hotel in Edinburgh as the best option.

Room Tip: Top floor, castle view
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  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SMVP10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nova Scotia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

We stayed at the Sheraton in Edinburgh for two nights.

Service was wonderful, we arrived by taxi and were immediately helped with our bags (that were taken directly to our room for us). We arrived early (I had requested early check in in advance) and were very pleased that our room was ready at 11am.

The hotel has been recently renovated and is very modern. We paid a 30 GBP/night supplement for a castle view room. It was well worth it. Our room was on the top (Club) floor, however, we did not have access to the club lounge as part of our rate.

Our room was spacious, definitely one of the larger hotel rooms I have stayed at in Europe. There is a North American plug by the desk as well, which is handy for charging electronic devices without needing a converter. The room was nicely furnished.

The bathroom was a bit too modern for my liking. It is not a separate walled off bathroom, frosted glass divides the bathroom from the rest of the room. The light switches for the bathroom are located next to the bed, which is a bit inconvenient (and took us a while to find, though there was a brochure outlining the features of the room and where they were located that I didn't notice until later).

Wifi is not included (I think it is about 20 GBP a day, which is atrocious). There are 4 computers with internet access in the Link area adjacent the lobby. There is also 30 minute complimentary wifi available in this area as well.

We had drinks one evening in the hotel bar, which specializes in gin. The cocktails were excellent. The bar and restaurant were nicely decorated and furnished. It was quite busy (it was a Friday night).

Unfortunately, I did not have time to go to the spa.

The location of the hotel is great. It is only a short walk to Princes Street and Edinburgh Castle is also just a short walk away.

All in all, I really enjoyed the hotel.

Room Tip: Pay the supplement for a castle view room
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leenNovaScotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 15 October 2012
Dear leenNovaScotia
Thank you for taking the time to share your review with us after your stay with us recently. I am delighted that overall you enjoyed your stay and hope we can welcome you back when you are net in Edinburgh.
Best regards
JP Kavanagh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
177 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

We were visiting Edinburgh for a wedding and enquired if the hotel had any deals, and were delighted to be told 3 nights for the price of 2. Booked and decided to upgrade to Club rooms for additional £75 per night and really happy that we upgraded. Club Level allows you to use the Hydrotherapy Pool on the roof of the building and the various steam rooms and saunas that were available. Normal charge for visitors should be £30, but included in Club Class Room Rate. You also get free WIFI and 20% off the restaurant food bill. Lastly from 17:30 till 19:30 each night there are complimentary drinks and nibbles available. The hors d'oeuvres provided in the lounge in the evening were very good---not appropriate for a full dinner, but wonderful for an appetizer and drink before going out for dinner.
The staff in the Club Lounge are really very good and extremely helpful and most of all very friendly. This is one of the reasons that we stayed in this hotel as we stayed earlier in the year and found the staff were of the highest quality and the most friendly staff we have met in any hotel that we have visited and we are really happy that on this follow up visit the same still applies.
The "continental" breakfast was also very good, we were advised that if we wanted we could eat full Scottish Breakfast downstairs for an additional charge of £3, but the continental choice was so good that we did not see the need for full breakfast. On the Saturday there was bacon rolls available and on the Sunday Lorne sausage Rolls available.
We ate in the Restaurant on the Saturday night and the food was really very good.

This is an excellent hotel to stay in, well worth the money and ideally situated for the tourist sites of the city

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GrandPoohbaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 September 2012

The Gran Spa was a delightful experience. Exceptionally friendly and helpful staff from housekeeping to check in were very professional. The Concierge went out of the way to make our trip a success. Arranging tour tickets, taxis and generally informing us about everything to see and experience in Edinburgh.

This hotel has been upgraded recently and has many tech features that make it enjoyable. And it is ecologically friendly with hall lights that dim completely until someone enters the hallway. The lighting in the rooms is interesting too with very subtle night lights and lighting features that make the visit even more enjoyable.

The food options in Edinburgh are exceptional. While we love eating at pubs, we found that a conglomerate of some sort had bought up many pubs in the UK recently and now the food we had was good, but cookie cutter which was disappointing.

However one meal was simply fantastic. You must dine at the Dome on George Street. It was the most beautiful restaurant we've ever experienced. The building was a 19th century bank and the greatest feature besides the outstanding food was the dome which is majestic.

So the Sheraton Gran Spa is a winner, but so is the city of Edinburgh! Lots to see and do and friendly hotel staff that want to do whatever they can to help you along the way.

Thank you Sheraton staff!

Room Tip: Ask to have a room with a view of the Castle... and then make sure you visit it!
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bigduke1835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
122 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 27 September 2012

This hotel has recently been updated. The rooms are modern and clean. Request the club floor if you can as you get breakfast every morning and drinks & snacks every evening. The hotel is centrally located and in walking distance to the Royal Mile and Edinburgh Castle. Highly recommended.

Room Tip: Choose the club floor. You pay a little more but it's worth it.
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  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Travellinman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 24 September 2012

Stayed here last weekend.
Hotel has just been refurbished and its stunning!.
Reception area very modern and stylish, rooms first class with mood lit bathroom.
Most comfortable bed i have ever slept in.
Had lunch in the bar which was lovely. Staff very helpful and pleasant.
Breakfast also very nice. Did not use the spa (never had time).
Good location for Princes Street and all the Edinburgh attractions.
Got WiFi in the room no problem.

Would return and definitely recommend to a friend.

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AB1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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