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Sheraton Grand Hotel & Spa
Ranked #17 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 11 November 2012 via mobile

We stayed at the hotel last night and had an excellent experience. The rooms are lovely and immaculate. The staff are friendly and helpful and the food was great. All in all a great stay! We will be back!!

  • Stayed: November 2012
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1  Thank Fesslemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,984 - 1,990 of 2,943 reviews

Reviewed 7 November 2012 via mobile

I found the Reception staff very approachable and engaging, which adds to a very pleasant arrival experience.

We received a nice room upgrade, which is a benefit subject to availability at check-in, to a Club Castle View Room, as a result of being an SPG Platinum level member of their hotel loyalty programme. The Club Lounge, restaurant and bar were all up to the usual high standards expected of this 5 star property. Staff everywhere found to be very friendly.

Thanks again for an excellent third stay.

  • Stayed: November 2012
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1  Thank Loyalty-Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded 14 November 2012

Dear Guest
Thank you for the super review of your recent stay with us. I am truly delighted to read you enjoyed your stay. I have passed on your wonderful comments to my colleagues who will be equally pleased.
Thank you once again and we look forward to welcoming you back in the very near future.
Best regards
JP Kavanagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2012

Upon arrival at the Sharaton Grand, I knew I'd made the right choice for accommodations. The hotel was immaculate and staff were very friendly and welcoming. The room was well appointed and spotless. The beds were the most comfortable I've ever slept in while traveling!

We had the Scottish breakfast buffet one morning, which was delicious and gave me a chance to try the local cuisine. (I did skip the haggis, though!). It was a bit pricey, but worth it in terms of quality and convenience. The hotel did charge quite a lot for internet access, which was annoying. I didn't get a chance to try the spa facilities, but they looked spot on.

One last note: the location of this hotel was fabulous. Close to all of the historic city attractions and also near the EICC for conference purposes.

Room Tip: Splurge and get a castle view room. You'll never forget the majesty of it. Try 681.
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  • Stayed: November 2012, travelled solo
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1  Thank birdamanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

Stayed here for the first time and now has to be our priority choice when staying in Edinburgh. Staff welcoming, friendly and very helpful. Rooms very nice and mega comfy beds!! Breakfast very good but buffet could have been set out better this will not put us off going back. Sadly didn't use spa/pool but looks fabulous!!

  • Stayed: October 2012, travelled with friends
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2  Thank BlueTomato28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded 6 November 2012

Dear BlueTomato28
Thank you sincerely for your five star review of your recent stay with us. I am delighted that you had an enjoyable time and have already shared your comments with the team here. Guest feedback is extremely important to us, so thank you once again and we look forward to welcoming you back in the very near future.
Warm regards
JP Kavanagh
General Manager

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Reviewed 5 November 2012

The recent make-over of this hotel is very good. The mood lighting in the bathroom was super - unfortunately the lack of power in the shower spoilt it, why on earth didn't they put in power showers. Breakfast was great but they are using three or four different spaces whilst the dining room is being refurbished and service was very slow. All the staff were excellent, especially those on reception. Very convenient for all the sights in the city.

Room Tip: Try to get a castle view room.
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  • Stayed: October 2012, travelled with family
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1  Thank patSouthernEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded 14 November 2012

Dear Guest
Thank you for reviewing your recent stay with us on Trip Advisor. I am pleased to read that overall you enjoyed your stay, and have passed on your comments to the team here to review.
Thank you once again and we look forward to welcoming you back when you are next in Edinburgh.
Kind regards
JP Kavanagh
General Manager

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Reviewed 3 November 2012 via mobile

The Sheraton is based a 5 minute walk from princes street and its easy to get to the castle, shops, museum, bars etc. the service was excellent, the rooms were extremely clean, recently renovated and modern. The pool is free to use, the only disappointing thing is you have to pay £30 each to use the spa facilities, the treatments are pricey too but well worth it. Would definitely stay here again.

  • Stayed: November 2012
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1  Thank NicHamley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

My daughter and I are just back from a 2 night stay. Staff were fantastic - nothing was too much trouble.
Spotless, lovely rooms, gorgeous bathroom. Spa was supurb and very relaxing. Childrens time from 3pm - 5pm was great. Breakfast was supurb with anything you could wish for and again, great service.

Would definitely be back

  • Stayed: October 2012, travelled with family
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Thank cazdelabbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded 6 November 2012

Dear Cazdelabbie
Thank you for reviewing your recent stay with us on Trip Advisor. I am delighted that you enjoyed your stay with us and hope we can welcome you back in the near future.
Warm regards
JP Kavanagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hotel & Spa

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range: £135 - £434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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