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Sheraton Grand Hotel & Spa
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Reviews (3,087)
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Reviewed 2 December 2012

We stayed here for one night and wished we had booked to stay longer. The service from start to finish was excellent (better than the service we received at Gleneagles the previous night). We had a club room and the club room was lovely - served soft drinks during the day and then wine etc in the evening. It was incredibly busy in the evening so make sure you arrive early to get a seat. We also decided to have a full breakfast in the main restaurant which was very good. There is an All Bar One next door to the hotel if you want a change of scenery. Shopping is excellent and only a 5 minute walk away from the main area. Castle Terrace restaurant is also just a 5 min walk away and was exceptional.

  • Stayed: November 2012, travelled as a couple
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1  Thank JJYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

First time back since refurbishment finished and very impressed. Feels much more modern but still classic. Like new restaurant and bar. Staff very attentive and friendly. Had champagne afternoon tea at 4.30 and didn't need any dinner, so excellent was it.

  • Stayed: November 2012, travelled as a couple
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Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

As the title states, this is different for everyone. My friend and I go to the Sheraton each year for relaxation and to recharge our batteries before winter sets in properly. As this is our 3rd year visiting this Hotel, what makes it special for us is the fab Spa, the location, handy for both shops and sightseeing, the modern state of the art room with the comfiest hotel beds ever, all topped off with excellent service. Worth paying the extra for a Club Room, this entitles you to have breakfast, coffees and teas throughout the day and canapes and wine and spirits between 5.30 and 7.30, this also gives you free access to the Spa which is in the region of £50 upwards per day, so pays for itself. Hotel is immaculate and loved the new revamped modern Reception and Lounge Area this year. Nothing is any trouble for the staff and it is encouraging to see the same faces each year. For those who have been before but not recently, Santinis Restaurant has disappeared since refurb and is now a Conference Facility, did miss Santinis this year. Things I would recommend the Sheraton Grand Edinburgh to change, the bath towels and robes are rather neat if you are a plus size, please remember Sheraton not everyone is a standard size. Even if they were to pin a note to the robes, "please note other sizes available on request". Also Spa Treatments although wonderful are a bit on the expensive side, if treatment prices were more realistic then people would have more.

Room Tip: Check the offers on the Sheraton Website before booking ie we got buy 2 night get 1 free. However we could easily have booked at normal prices if we hadn't checked out the offers first.
  • Stayed: November 2012, travelled with friends
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Thank MysteryShopper60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2012

First visit to Sheraton the hotel has been nicely refurbished,stayed on the forth floor room was very nice the bathroom is a glass surround job,might not suit everybody but never the less a very nice room,breakfast was excellent,bar service a little slow,the bar staff seemed happy chatting to his colleges,never the less on both nights are bar bill was incorrect in our favour after we checked are bill at home!
We would revisit although the city seems to suffer with numerous beggars and a litter problem and fag ends everywhere,it is a problem the council needs to address before it puts visitors off coming to this beautiful city.

Stayed: November 2012, travelled as a couple
Thank nigel-2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded 4 December 2012

Dear Guest
Thank you sincerely for sharing your comments of your recent stay with us. I am pleased that overall you enjoyed your stay with us and do hope we can welcome you back when you are next in Edinburgh.
Warm regards
JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012 via mobile

Was rather sulky being booked here for business given the wide range of more individual hotels in the city. But very pleasantly surprised at the smart newly refurbished rooms which have great bathrooms huge tellies and good design. The spa is impressive with a big indoor pool too. Would happily come back in business or pleasure.

  • Stayed: November 2012
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2  Thank ADL79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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