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“Perfect place to stay”

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Sheraton Grand Hotel & Spa
Ranked #15 of 149 Hotels in Edinburgh
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect place to stay”
Reviewed 12 April 2014 via mobile

We were going to a concert at Usher Hall, which could not be closer.
Check in staff was fabulous. Really chatty, very helpful and set the scene for a great stay.
Our room was lovely, with an unusual bathroom concept, as it was divided with frosted glass, so if you're sharing with someone you don't know very well could be an issue.
Everything was perfect, but the drinks prices from room service were expensive. Why do hotels do that???.breakfast was fantastic, nothing was missed.
Would definitely stay here again, without a doubt.

Stayed March 2014, travelled with friends
Helpful?
Thank Hellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,802 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (676)
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Manchester, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 April 2014

We ended up at the Sheraton as a last minute booking and we couldn't have made a better choice. The staff where extremely friendly and courtesy. The room was of a modern design which had a huge bed and lovely bathroom. our room was over looking the square and Edinburgh Castle. We only had breakfast in the hotel which was very nice, but typical of a hotel buffet. The young irish waiter in the bar deserves a special mention as his customer service skills were excellent. We would thoroughly recommend.

Room Tip: Get one with a view of the square and castle
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank add120461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 15 April 2014
Dear Guest
Thank you sincerely for this fantastic five star review of your recent stay with us. I am truly delighted that you enjoyed your stay from beginning to end and have already shared your very kind words with the team here.
We very much look forward to welcoming you back when you are next in Edinburgh.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
Reviewed 7 April 2014 via mobile

We stayed here one night for a conference. The room was modern and very comfortable. A really comfortable bed and intriguing mood lighting which once we had mastered how to operate was fun and practical too.
The staff couldn't be more helpful and we had a relaxing time out in the One Spa.Great choices for breakfast and nice light dining area.
Sheraton is very well situated and some nice lunch and evening places to eat if you don't eat in the hotel
Would definitely stay here again.

Stayed April 2014, travelled on business
Helpful?
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wargrave, United Kingdom
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 April 2014

The Sheraton in Edinburgh was something of an old friend. A classy place for a friendly chat or business meeting. A comfortable stop over in town for the festival or a show. I can't remember ever having to complain about anything on all the previous occasions I visited. However, for our last trip just a couple of weeks ago, it was all change. New interior. New decor. New layout. And very little of it for the better. On entry from the main square on Lothian Road, you now head downstairs for the main reception. Why? No idea. The large, impressive and welcoming entrance lobby at ground level has disappeared. And the rooms. Don't get me started on the rooms. Virtually nothing in the mini bar (now 'new policy'). The water pressure is so poor it takes at least half an hour to run a bath (I kid you not). The room layout has been carefully designed to be as awkward as possible for accessing anything (e.g. Light switches, etc). There is no soap dish at the basin. All quite fancy, and all entirely devoid of utilitarian benefit. I could go on. Suffice to say the old friend has gone and this new stranger did everything possible to annoy. Rest in peace, Sheraton Edinburgh.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, Executive Assistant Manager at Sheraton Grand Hotel & Spa, responded to this review, 15 April 2014
Dear Guest
Thank you for taking the time to share your comments with the Trip Advisor community and review your recent stay. I am truly sorry that our refurbishment is not to your liking and equally sorry that you did not enjoy your stay with us.
Once again thank you for relaying this feedback to us and do hope that this will not deter you from staying at another Starwood property in future.
Warm regards
Andre Brose
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 April 2014 via mobile

I love staying here just for use of the spa, sitting outside on the roof in the hydra pool in the winter is so relaxing! It's in a central location minutes walk from lots of great restaurants. The spa has some great treatments that leave you feeling special for days

Stayed April 2014, travelled with friends
Helpful?
1 Thank djrs1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 15 April 2014
Dear Guest
Thank you for posting your review regarding your recent stay with us and your experience at One Spa. I am delighted that overall you are happy with your stays, and really pleased that you take the time to relax and unwind at One Spa's Thermal Suite. I fully agree with you that the outdoor hydropool is fantastic place to be after a busy day in the city. I have taken great pleasure in sharing these very kind words with my colleagues at One Spa.
Thank you once again, we really do appreciate your comments and look forward to welcoming you back very soon.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penzance, United Kingdom
Level 6 Contributor
194 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 2 April 2014

We had a one night stay and found the room (castle view) nice and roomy with a comfortable bed to die for. The lighting was great and the bathroom well appointed and attractive.
The sliding glass door to the bathroom is difficult to open once closed and the lighting switches take some working out (especially for my mum!).
The parking, the reception (maybe too many questions?) and the lifts were all great and the food in the bar was good. Service was a little hard to attract but then again, we were left in peace for our lengthy family meetings.
The cooked breakfast was nice but we found all the different options confusing. Can we have breakfast included in the price maybe?

Small quibble: the music in the bar in the afternoon was unbearable (some live 'jazz' singer) and the tape at breakfast was irritating - but I always hate music at breakfast time (soft classical the only possible exception).

I like a properly laid table at breakfast with side plates, side knives, toast, butter and marmalade. I had to ask for all of the above.

Luxurious and in a great location - I would return any time! Thank you for a lovely stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pianoalice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 April 2014

Once again, a most enjoyable weekend stay at the Sheraton - which is now even better after the makeover :) The rooms are more than large enough, the bed so comfortable (and HUGE!) - and the mood lighting in the en-suite was most impressive.
The staff were more than helpful when required, but not in your face when not. Stuart, the Concierge was more than helpful in booking us a table at a restaurant which was already 'fully booked' (we tried to book online, but there was nothing available). He certainly knew a lot of people at various venues, and was very knowledgable about everything we enquired about.
We'll definitely be back at some point - and both our grown up kids spend a few nights there every January as part of their Christmas.

Room Tip: We've never been in a room that hasn't faced the castle - and we wouldn't have it any ot...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zedfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 28 April 2014
Dear Guest
Thank you for this fantastic five star review of your recent stay with us. I am thrilled that you had such a great time, and very much appreciate your kind words regarding the staff. I have already shared these comments with the team, in particular Stuart, our Head Concierge who is equally pleased.
Thank you once again and we very much look forward to welcoming you back in the very near future.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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