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“Luxury at its best!”

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Sheraton Grand Hotel & Spa
Ranked #15 of 148 Hotels in Edinburgh
Certificate of Excellence
Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Luxury at its best!”
Reviewed 15 May 2014

We booked this Hotel as a top secret hotel via lastminute.com& by no means we're we disappointed. From the start of our visit to the end was superb. We were warmly welcomed. We upgraded ourselves to a club room which came with access to Escape At One. The room was fabulous & they give us a castle room view as a free upgrade. The club room give us access to our own club room lounge which served full continental breakfast. From a selection of bread, cereals. Fruit, Danish pastries, yogurt' smoked salmon to name a few. There was also free teas, coffees, fruit juice & soft drinks. The club room lounge also served canapés & evening alcoholic drinks 5-7:30pm.
Our bed was so comfortable, warm clean & outstanding.
Escape at one was just the best spa we have ever visited. From 11 different water & heat treatments in the thermal suite to an indoor swimming pool & the fabulous rooftop hydrol was outstanding. A truly exceptional experience. We even treat ourselves to a spa treatment. Although spa treatments are expensive you get a quite a decent treatment time & my experience was best I have ever experienced. Staff at the hotel was excellent & food we ate was very good A First class hotel at its best. I would recommend visiting the truly wonderful hotel. Edinburgh is also a great place to visit with many attractions & facilities near to hand. Overall a truly enjoyable experience.

Room Tip: Upgrade to club room if you can afford it
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
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HUNGARY
Level Contributor
106 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 13 May 2014

I stayed for 4 nights (first time visit) on a business trip. I would certainly recommend the hotel, in summary:

Positives
1) Fast, polite check-in & check-out (although the reception is a walk from the main entrance)
2) Room (which I believe was standard) was large, clean and well maintained
3) Room had all the amenities you would expect, an excellent lighting system and substantial TV choices (plus free WIFI)
4) Bed was very comfortable
5) Had an evening meal in the restaurant, certainly for hotel food, it was good and reasonably priced. Service was also good.
6) Appeared to be close to center, certainly I didn't need a taxi during the stay

Negatives
1) Room was excellent, including the bathroom (size). The one issue was the shower as the power was not strong, so the experience was not enjoyable (plus the door didn't shut tightly, which meant leakage even with the reduced flow).
2) Spa was charged at £70 per visit, which is very high if you just want to spend 1hr having a sauna and relaxation.

I would certainly use the hotel again as the positives far outweigh the negatives.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MPHILM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 21 May 2014
Dear Guest
Thank you for reviewing your recent stay with us. I am pleased that overall you enjoyed your stay, but I am sorry that there were a few issues with regards to your shower in the room. I am pleased to say that these have now been rectified, however only sorry that we could not have done so during your stay.
With regards to the additional charges for One Spa, we offer guests complimentary use of the Fitness Studio and19m Swimming Pool. All other treatments are charged separately which include the Thermal Suite and Hydro Pool area (known as Escape at One) as these heat and hydro experiences are a treatment within themselves, hence the reason that there is a charge. I am sorry that this was not explained to you at the time of booking.
Thank you once again for your comments, and we look forward to welcoming you back when you are next in Edinburgh.
Warm regards
Tristan Nesbitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
108 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 13 May 2014

The hotel is in a great location right in the heart of the city. It's an easy walk to some of the shopping areas or to the castle. Found the staff to be very friendly and helpful especially the concierge and club room staff. The room was very nice and looked modern and fairly clean. After three days I still couldn't figure out the light switches though. Also, would recommend the club lounge the breakfast and happy hour food were very nice, and so were the drinks, although it did get fairly crowded in the evening.

Room Tip: The Club Lounge floor is very nice and a room with a view of the castle is fantastic I would highly...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaK_travels7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 May 2014

We stayed 3 nights in May at this hotel. We had 2 Club rooms which had beautiful views of the castle, were well appointed and quite spacious. The breakfast and drinks in the club room where generally of a good standard, although the snacks in the evening were some nights disappointing. The service was good and the staff friendly.The hotel is situated a bit out of the bustle of the city which we enjoyed. My husband had a spa treatment which he rated very good. A very enjoyable stay.

Room Tip: Choose a club room the little extras make a difference.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMSKJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2014

Had a club room with castle view which was lovely and spacious. Drinks/canapes in the club room very good, spa fantastic and the overall service really good. 6 ladies (mixed ages) celebrating my 30th birthday and everyone thoroughly enjoyed it. Our deal included hot buffet breakfast which was good with plenty of choice. Looking forward to returning!!!

Room Tip: Club room with castle view!
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 12 May 2014
Dear Guest
Thank you for this superb five star review of your recent stay with us here in Edinburgh. I am delighted that you and your friends all enjoyed your stay, and we very much look forward to welcoming you all back when you are next in Edinburgh.
Thank you once again.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dalgety bay
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 May 2014

What an excellent hotel. I've stayed here 3 times now and each time has been impossible to criticise.

The staff make you feel like you're the most important person there and the spa is just the most relaxing place I've ever been. We alway go for the club rooms which give free entry into the spa, plus 2 hrs of free drinks and canapes from 17:30-19:30 and a free continental breakfast in the morning. Spend about 4 hours each day bobbing around in the spa or soaking up the heat treatments.

The beds are massive and the pillows so comfortable my wife dismantled them to see who made them so we could buy some! For what it's worth, they're made for the Sheraton!! Gah! The club room bathrooms are so big they have a door at each end!

WELL worth the premium to stay there, without question.

Room Tip: choose a club room or upgrade to one to get the benefit of the club lounge (free drinks and canapes...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 12 May 2014
Dear Guest
Thank you for this fantastic five star review and thank you for your continued loyalty to the Sheraton Grand Hotel & Spa. I am delighted that you and your wife had such a good stay with us once again and you enjoyed all of the benefits of a Club Room including the Club Lounge and unlimited use of Escape at One.
I agree with you that the Sheraton Sweet Sleeper Beds are seriously comfortable, and I am delighted to share with you that you can purchase these and the accessories online at http://www.sheraton-hotelsathome.com
Thank you once again for this superb review and we look forward to welcoming you both back for your next trip to Edinburgh.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilmarnock, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014 via mobile

Had the club room with drinks in the executive lounge and spa access; room was a bit small but not really an issue if there for one night, drinks in the lounge could be improved if they had decent gin, charged extra for the cooked breakfast downstairs which is a bit needless as it is a fiver wonder why they bother really. Spa was fab. Need to get the room with softer closing doors as you can hear other rooms coming in and out. Bit annoying for this price of room.

Stayed April 2014, travelled as a couple
Helpful?
Thank carole d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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