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“Not quite what we thought”

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Sheraton Grand Hotel & Spa
Ranked #16 of 147 Hotels in Edinburgh
Certificate of Excellence
aberdeen
Level Contributor
133 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Not quite what we thought”
Reviewed 17 November 2008

Booked the hotel direct with their website, seemed like a good deal based on the details.

Check in was very slow, seemed to have about 3 room changes before we got room passes, and not 100% sure we received the room type we booked.

First issue was the "city view" is basically anything else other than a castle view, in our case "city view" meant "office block view", bit misleading I thought.

Room was a good size, but bathroom a bit small. As for cleanliness of room, that wasn't too great :-
Toilet had hairs (not ours) on the floor
Seat in room had hairs all over it (again not ours)
Bathroom grouting was cracked in a number of places
Bathrrom a/c and areas round bathroom had "fluff/mould" Took some photos, but may or may not write to Sheraton (little point as don't intend to stay there again)

Meal in "the terrace" was excellent, a good buffet.

Location is great for getting about, although car parking was a bit of a problem, and even with hotel discount was £8/day

Would I stay here again? probably not, as for the price and 5 star rating is a bit high in my view!

  • Liked — bar/ restraunt
  • Disliked — cleanliness of room
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank alanatabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHotel, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 18 November 2008
Dear Guest

I am very sorry to read that you did not enjoy your stay and that we did not live up to your expectations in some areas.

Myself and the team would be happy to talk to you about any issues you had and explain the room catagories in relation to what you had booked.

We look forward to hearing from you.

Best regards.

JP Kavanagh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Perth, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 November 2008

After finding the hotel, which was difficult, but our own mistake, we didn't ask for directions, but did it all ourselves, we checked in at a normal room. Kind of small for a 5* hotel, but with great views on the square infront of the hotel and the Edinburgh castle.
Than we went for a swim in the pool, which was great. A kind of massage bath was there, really nice. We had a great time and went out for diner near the Royal Mile.
After a good night sleep, we woke up with views on the castle! Which is just the best of our stay.
We went for the breakfast which was nice, we didn't like the coffee, that is probably a personal taste.
Overal a good stay, but do ask for a room with a view on the castle.

  • Liked — The view on the castle
  • Disliked — coffee at breakfast
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank MaxZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In your back garden
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 November 2008

Although the hotel looks relatively recent, there is a foundation stone by the entrance indicating that it was built in 1993.

To me this does still seem fairly recent, but it just goes to show how much work is needed to keep up and how much things have changed and standards improved over the past fifteen years, and the management of the Sheraton now has some ork to do.

The lobbies and hallways are quite impressive and befitting of a hotel of this rating. If you come in from the Lothian Road / Fountain Court side you may however have some difficulty in finding the reception, as (strangely) this is actually the back door. Reception is at the other side and down one level.

The rooms are OK - I think mine was an executive room, on level 6. The bed was enormous and very comfortable. Furnishings were much as one would expect for this type of large American chain and reasonably tasteful. In keeping with the general theme of "time for a refresh" some of the woodwork was a bit worn.

The bathroom, however, was well overdue for refurbishment. It was much smaller than one would expect (unnecessary when the rest of the room was quite large) and tired. A decent hotel bathroom should make you want one like it at home, whilst this one would have been top of the list to replace if you were moving house and made me grateful for mine back home (which is also 15+ years old and nothing special).

The bath was small. The basin was one of those all-in-one moulded composite efforts. Tiles were a rather unfashionable grey and white design and past their best in condition. Toiletries were OK but nothing special.

Breakfast was excellent with a huge selection. No sparkling wine for the hedonists, though, unlike at the Caledonian.

All in all, good hotel in need of some refurbishment. Its American heritage is very apparent and many guests will probably be getting just what they expect.

As your assessment of these things always depends on what you pay (or should do, if you are being fair):

Fair price to pay for a double: £100-120 excl breakfast

  • Liked — Breakfast, location
  • Disliked — A little tired
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Ringraider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 30 October 2008

This was our third stay in three years and I must admit that we only go to the Sheraton to use the spa. The hotel is by no means a 5 star hotel, its 4 star at best and the room we had was disappointing, I've stayed in much better Holiday Inn rooms for half the price.

The bathroom is the biggest disappointment and is in desperate need of updating, as is the rest of the room and if the hotel dont invest and update their property soon, they could lose business.

Didn't deal with the staff so don't know how helpful they were, we didn't hear of any problems though.

The breakfast is still superb but if it wasn't included in our room rate, there is no way I would pay £18 for it each day per person.

The location is excellent and we still love the city, I doubt it will be the last time we go to the Sheraton, but like I said at the start, its only because of the spa.

  • Liked — The spa and the breakfast
  • Disliked — Moderness of rooms
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ruddoug09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masterton, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2008

This was our first trip to Edinburgh and I wanted a great spa hotel for me and my sister. It was a lovely hotel, very scottish, nice pictures, very grand. However, I didn't really feel like it was a 5 star hotel - it's more like 4 star. The room was nice, big enough, twin beds, quite comfy actually. But the bathroom was really very average. The bath looked old and was not up to the standard it should have been. It has said somewhere that the hotel had views of the castle - but there were a great big crane in the way, so we couldn't really see much! Pity. Good location, just a short walk to the Princess gardens and then the main streets. The best part of this hotel is the spa - it truely is wonderful. We loved it! I can see why people travel to this hotel purely to use this spa. Great big pool, spa pools, an outdoor pool on the roof top (which was just amazing) - steam room, sauna etc etc - pure bliss! Another highlight was the breakfast - we loved it! Lots to choose from - bit pricey but we had it included in our deal. Aside from seeing the Edinburgh Castle, totally recommend seeing Mary Kings Close (the old haunted streets on the Royal Mile) - frightening in a fun way! Also visiting the Royal Yacht Britannia - just wonderful. All in all, a great hotel, wonderful spa, good location.

  • Liked — Spa
  • Disliked — Bathroom
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank LJTNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenilworth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 October 2008

I had the misfortune of staying at the Sheraton,Edinburgh for 3 days in September 2008 on business.Considering this is a five star hotel I found the service to be very dissapointing.The hotel interior is of a good standard but where it falls short is on the experience side.What should have been a seemless 5 star experience was marred by several unpleasant experiences such as rude unhelpful staff,constantly having to re-register proof of identity at reception and the final straw having to hand in my credit card as deposit just to use the swimming pool!!Considering the fact that this stay was not cheap I left the hotel with a feeling of being very unwelcome and certainly would not return again.

  • Liked — checking out
  • Disliked — bad service
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
2 Thank CD-Kenilworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHotel, General Manager at Sheraton Grand Hotel & Spa, responded to this review, 4 November 2008
Dear Guest

I am very sorry to read that you felt unwelcome during your last visit.

We do take the security of our guests very seriously in order to esure we look after their safety. I apologise if you felt this was an unfriendly approach but in the current climate we do feel we need need to take precautions.

We hope to be able to welcome you back in the future should you return.

Kind regards.

JP Kavanagh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2008

Excellent hotel! Atmosphere was great.

Service was impecable and room was very impressive.

Well worth the money.

I'm going to book to go back there over the Christmas break - would recommend it to anyone - good for families and couples!

  • Stayed July 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SolicitorinEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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