I stayed at the Sheraton Edinburgh on a Saturday night with my husband (21st February). We have 2 children and were very much looking forward to our long awaited trip away which took much organising with in-laws, sisters etc. When we arrived at the hotel, the staff member dealing with our check in requested that I show some photographic Identification which I explained to him I could not produce. As I had travelled from Glasgow that afternoon I did not have my Passport with me. Further, I do not carry my drivers license out in my bag as the hassle to replace it if my bag was stolen outweighs the need to actually produce it anywhere - If in the rare instance I was to be stopped by the police, a british citizen has 48 hours to produce this document at a police station. Therefore these 2 main forms of photographic ID (for someone from the UK) were not in my possession. There was a little awkwardness from the person dealing with the booking in, however he was satisfied enough that I was whom I purported to be by my ability to produce at least 2 bak/credit cards.
When I asked him where was it stated that I required photo ID for the Sheraton he said it was clearly stated on the digital paperwork received during the internet booking. I made a note to check this on returning home. I was a little upset that with all the preparations that I had made for this all but brief trip for my husband may have been in vain as we almost 'fell at the last hurdle' to be accepted as guests.
I have now had a little time to review the email confirmation from the Sheraton and this is what it states: 'Please note: For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in'. This is quite far down the email and is under a banner called 'PRIVACY'. As I am sure anyone is aware, the British government does not issue ID cards - well not yet anyway, therefore these documents you seek would be best described as Passport or Driving License.
I would therefore comment that something so pivotal and enshrined within the Sheraton's checking in procedures must be stated very clearly and nearer to the key information that I consider most important when checking a confirmation letter ie. the arrival date, the number of people to stay, the duration etc... rather than in the last 2 thirds of the email. Further is 'PRIVACY' the correct banner to describe the importance of bringing these documents? Would "KEY IDENTIFICATION DOCUMENTS REQUIRED" not be more fitting or 'BRING THESE OR THERE WILL BE AWKWARDNESS" ? Further the confirmation email states within the first information block 'Because you don't just stay here. You belong.' , Well, I am afraid that we did not feel welcomed.
I emailed the Sheraton Customer Services about all of the above and a polite mostly generic email came back. The responder wrote 'Unfortunatly producing a valet ID on check in is a Starwood policy and the member of staff checkin you in followed the hotel procedure.' (copied as written). She also noted that if I spoke to her directly at the time of a future booking I would get an upgrade - this sounds a bit like spend more money and we will show you that we like you.
Lastly the breakfast prices (room service) were way over the top. The freshly squeezed grapefruit juice was so acidic I half expected Warrant Officer Ripley to enter the room worriedly looking for the alien that secreted it.
The spa, my husband tells me, was fantastic so I might be persuaded to return for that, otherwise the hotel was fine, definitely not 5 star, the club lounge that a club room rate gives you access to is a tiny bedroom sized room with a loo off it which is so small that everyone can't help themselves but stare at you when you walk in so this is not a selling point for paying more for that type of room.
- Official Description (provided by the hotel):
- The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more less
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- Also Known As:
- Sheraton Grand Hotel Edinburgh
- Sheraton Grand Hotel And Spa
- Sheraton Edinburgh
- Edinburgh Grand Hotel Sheraton
- Edinburgh Sheraton Spa
- Sheraton Spa Edinburgh
- Sheraton Grand Hotel & Spa Edinburgh, Scotland