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“Frustrating, but I keep coming back” 3 of 5 bubbles
Review of The Bonham

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The Bonham
Ranked #58 of 150 Hotels in Edinburgh
Certificate of Excellence
Isle of Skye, United Kingdom
Level Contributor
182 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Frustrating, but I keep coming back”
3 of 5 bubbles Reviewed 27 October 2013

I like the Bonham, but I do find it frustrating. The location, building and bedrooms are very good, and there is some on site parking if you arrive early enough.

Unfortunately, little things that should be givens are wrong. My wife had to come and find me to let me in from the car park as repeated attempts on the buzzer failed to raise anyone from reception. The downie on the bed was in the wrong size of cover, and not on the right way. There was only one toilet roll in the bathroom. Breakfast served in a haphazard fashion, with a total lack of enthusiasm for the young man serving. Indeed, inconsistent service from different members of staff in the restaurant, and a general feeling that they are working without any direction was evident throughout the short stay. All little things, but put together they take the edge of the overall experience, and suggest lack of management and supervision, which really is a pity in this elegant town house hotel.

One of the reasons I have come back in the past has been the innovative and well presented food, but this time even that was less good than on previous visits.

I will probably come back, but rather than just booking the Bonham next time I'll look to see what else takes my fancy, and decide then.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank AlantheTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
Date | Rating
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English first
Glasgow, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

My wife and I stayed at the Bonham Hotel for a short break. We stayed there before and returned for a further stay due to our previous experience. The staff are outstanding - smart, friendly and caring - and they do all they can to make your stay a memorable experience. The accommodation is excellent and is very comfortable with beautiful views. You are about 5 minutes walk from the west end of Princess Street. The food is outstanding with a delightful full Scottish breakfast (mmmm...) and at dinner try the beef cheeks and salmon. It is outstanding.

Room Tip: Try the superior room.
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 499Emily499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Where to begin? We loved this hotel and stayed two nights. Four gals taking a break from family and work and The Bonham was a delight in our Scotland week. From check-in with super friendly and helpful Susannah to drinks served by the very amusing Louis (and everyone else there as pleasant as anyone could be) it created a perfect atmosphere. Relaxed and unstuffy but efficient and very professional. The lounges and restaurant were just great. They had the best wines we found in any establishment. The building is charming - used to be a dorm long ago, I think. It's set on the edge of the West End in a very lovely area that was quiet with lovely views. A pleasant 10 minute walk was all that we needed to reach the hubbub of touristy Edinburgh.
I cant say enough about how helpful the staff was - making recommendations, reservations, researching specific shops and their hours for us, calling taxis, early am wake up calls with room service breakfast with a smile at 5:45 AM - just great. The restaurant was very good. We had dinner once and two breakfasts.
I might be a tad critical of the beds - we had two rooms with twins in each and one of my pals referred to the beds as "wobbly tuffets" which was true to an extent but the bedding was very comfy. I happen to prefer a softer pillow so I offer this as a hint to management - time for a pillow renewals perhaps. Still though some comments have been made my others that they rooms were tired - we felt they were perfectly fine and HUGE and the bathrooms were enormous with big tubs and showers - just great. Spotlessly clean. We loved this hotel and would recommend it to anyone.

Room Tip: We had rooms 206 and 212 -twin rooms with wonderful light and views.
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan10536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
316 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
3 of 5 bubbles Reviewed 24 October 2013

My husband had an early morning business meeting and work to do before it and the hotel forgot our 6am wake up call so we overslept.....a very bad start to the day.
The hotel is part of an imposing Victorian terrace in a lovely street about an 8 minute walk to the Edinburgh Castle end of Princes Street. (On the way you pass Affogato in Queensferry Street where they have great ice cream made on the premises, it's really good).
Back to the hotel, our room was on the third floor facing the front with a lovely view of the gardens and the top of the Episcopal Cathedral (a wonderful gothic building built in 1879 and worth a visit). The room was comfortable, functional and clean and had a very large bed. Although it faced the front is was quiet. The bathroom was tiny and had no extras such as a shower cap. We also missed a room safe.
Nice breakfast with very friendly, helpful staff in the dining room.
We had a lot of trouble with the Internet connection in the room which, in all fairness, the hotel took very seriously and did its best to remedy.
We would try the hotel again, but the missing wake up call and bad Internet connection was very inconvenient and that is why we haven't given it a higher rating.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank multitrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olney, Bucks
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 23 October 2013

I recently stayed at the Bonham on a Thursday night treat with my husband and was very pleased when we arrived as the lobby and general feel of the hotel was luxe and modern which I love. However, on entering our room I was a little disappointed. The furniture was old fashioned (in a bad way) and a bit shabby (not chic) and the bathroom was nothing special with a dodgy shower (over the bath). The towels were not fluffy and plush but rather crispy and old. The tea making facilities were standard – with cheap tea/coffee rather than anything a bit more special (when we stayed at the Caledonian Hotel once, we had our own posh coffee pod machine which was lovely). The 4 poster bed was actually 3 poster as one of the drapes marking out a post was missing! I was a little disappointed to be honest as this was a superior room and not cheap!! The bed was very comfy however with nice linen and the view outside of the room was beautiful. The staff were friendly however and the breakfast was nice but with terrible service – no toast came until the end and we had to ask for sauce 3 times and when it finally came we had finished our breakfast! We stayed next door at the B+B Edinburgh recently which felt much more upmarket with nice décor, posh refreshment facilities and was less than half the price. I know where I’ll be going back to next time!!

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank katecarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

We stayed here for our second visit last month. Got a room with an amazing view. Comfy bed with excellent quality bedding and so silent we slept like logs. A beautiful building which is impeccably kept. got parked out the back which is a real luxury in Edinburgh. Good breakfast too.
The foreign receptionist asked us on arrival if this was our first visit to Scotland, which set us both into hysterical giggles. (If you heard how Scottish our accents actually were, you would realise why we thought this was funny!)
Would return again and again to The Bonham.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mrsreid100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corralejo, Spain
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

The Bonham Hotel is absolutely delightful and a real gem. Quietly situated in the West End, it is probably Edinburgh’s only real ‘boutique’ hotel, and still only a few minutes walk into the city centre.

The bedrooms are delightful with high quality linen and good bathrooms, I always get a good night’s sleep there. The complimentary wi-fi works well in the rooms, as it does throughout the hotel.

Breakfast and dinner are most enjoyable, with high standards of ingredients, preparation and table service. There is a small, well stocked bar tucked away at the rear, ideal for a drink before and after dinner.

There is a small car park behind the hotel, which is an amazing bonus for a city centre hotel. Sometimes it can get a bit full, but you can leave the keys at reception if you have had to block another car in – I’ve always managed to get a space one way or another.

  • Stayed March 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank quarantedeux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bonham

Property: The Bonham
Address: 35 Drumsheugh Gardens, Edinburgh EH3 7RN, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Business Hotel in Edinburgh
#30 Romantic Hotel in Edinburgh
#33 Luxury Hotel in Edinburgh
#56 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Bonham 4*
Number of rooms: 48
Official Description (provided by the hotel):
The Bonham Hotel, Edinburgh is a boutique hotel in Scotland with a very contemporary spirit. It occupies a series of Victorian buildings in the West End of Edinburgh, whose soaring natural proportions have allowed us to create a truly dynamic set of rooms and public spaces. At The Bonham Hotel, Edinburgh, we have used bold colour, rich texture and contemporary art and photography to build an environment that is fun, upbeat, welcoming and with the unmistakable buzz of being part of a great Scottish city.There are 49 boutique rooms and suites at The Bonham, each individually styled so that, among them, you will almost certainly find the one you have been waiting for. ... more   less 
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Also Known As:
The Bonham Hotel Edinburgh
Bonham Hotel Edinburgh
The Bonham Edinburgh, Scotland

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