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“Lovely lunch, but....”
Review of The Bonham Hotel

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The Bonham Hotel
Ranked #48 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 16 February 2014

There's no doubting The Bonham is a beautiful boutique hotel. The decor & Georgian architecture is elegant, tasteful & luxurious.
Used an ITISON voucher for a 2 course lunch. Limited menu, but high quality food. Our starter of pumpkin & amaretto soup was absolutely divine. Silky smooth & full of flavour, scattered with pumpkin seeds. Fresh bread & butter sprinkled with sea salt. Chilled glass of Cava.
Mains, I had the duck, which was one of the best plates of duck I've ever had. Absolutely delicious, just couldn't fault it. My husband had coley, which he said was "incredibly salty". He said the salt totally overpowered & spoilt the dish. Fat hand cut chips ( 11 of them between us! ) & vegetables came @ £3.50 PER PORTION. I REALLY object to this. If you're paying for a meal, potatoes & veg should come WITH the meal & not cost extra.
We decided to pay £4.50 extra for dessert. My husband had the cheese board, which came with 2 types of cheese, celery, grapes, chutney & biscuits, which he thoroughly enjoyed. I had the lemon brûlée with citrus biscuits. The brûlée did not taste of lemon, but the biscuits did. A bit disappointing. We then had coffee which was very good, but @ £3.00 PER COFFEE.
Service was polite, courteous & lovely. Toilets & public areas spotlessly clean.
Although we enjoyed our experience @ The Bonham on the whole, it's the prices of "extras" that really puts a bad taste in the mouth.
Not wheelchair accessible.

  • Stayed: February 2014, travelled as a couple
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Thank womenabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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689 - 695 of 1,395 reviews

Reviewed 11 February 2014

Having read the food reviews on trip advisor I knew this place was going to be good. It way surpassed our expectations though, especially with the main course, which was the most incredible pork belly and black pudding we have ever had - and this is coming from two die-hard pork fans.

Service was excellent - friendly and professional yet not ott.

Book us in for our next trip to Edinburgh.

Stayed: January 2014, travelled as a couple
Thank Becky_Ensum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

My wife had done quite a lot of research before we booked this for our 40th Wedding Anniversary and as we're not really fans of corporate hotels The Bonham seemed to fit the bill.
We travelled on the train from East Yorkshire and as it had stopped raining we walked to the hotel which was easy and a welcome bit of exercise after the train.

We we're offered and accepted a room upgrade to 308 but wasn't ready at 1.30pm so we left our bags and walked back into town and returned later,

The room had great views over the city but I had expected our bag to be already there and it would have improved my rating had it been so.

I do realise how the hospitality business works and duly issued the gratuity when the bag arrived.

Our Son and his partner had organised for the hotel to leave some flowers and a bottle of wine and a card. However the card was absent !! No Explanation!!

The flowers were great and a tip for the hotel in future should they decide to aspire to true Customer delight. Leave a flower carrier such as M & S supply so that they can be easily transported. We begged one from M & S. The wine was also good.

The bar and restaurant staff we're well trained and executed their duties with aplomb and expertise. Julie said it was the best gin and tonic she had for ages, even better than mine.

The food could only be described as excellent and was cooked to perfection and delivered with pride.

All in all a good weekend and with a little attention to detail could have been really exceptional.

Kaizen delivers Customer Delight. The Japanese did it in the 90's

Room Tip: Take a room at the back as high as possible
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  • Stayed: January 2014, travelled as a couple
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2  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

The hotel was recommended to us by our travel agent, and at the price we were offered compared favourably with other hotels....under £200 for 2 nights including full breakfast. I was assured there was free on site parking which is a bonus in Central Edinburgh. I knew where the hotel was situated....in an ideal position for the shopping and night life on Princes/Rose/George street, no more than a ten minute stroll away. Our room was large with a super king sized double, lofty ceilings, tea and coffee making facilities and a flat screen TV which had a mind of its own. The room faced onto the Georgian square in front of the hotel, very pleasant The bathroom was spacious but a separate shower cubicle would have been nicer than an over bath shower with curtain. The public areas of the hotel were all Oak panelling and large doors, reminded me of my old school, some of the carpets were a little tired. Staff were always helpful and answered any queries promptly and sorted out the TV for us. Breakfast in the dining room was good but not exceptional, and yes there does appear to be butter rationing still in force. You can ask for more, but should you have to? All in all a comfortable and friendly hotel with bags of charm, but if not careful the charm could lapse into shabbiness.

  • Stayed: January 2014, travelled as a couple
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1  Thank robert a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Stayed here for two nights. Upon arrival we were upgraded, and had a fabulous room. The staff were so helpful and really polite. We ate in the hotel restaurant and it was absolutely beautiful, again the staff there were wonderful, not "in your face" but close at hand when you needed them.

Room Tip: Its a bedroom!!!!! You are on holiday...........just enjoy!😃
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  • Stayed: November 2013, travelled as a couple
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1  Thank Catherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

We had heard good things about the Bonham from others, and the reviews on here were fairly good so we decided to give it a try on a recent weekend away to Edinburgh. The location is good, and the building is beautiful both outside and inside. There is metered parking available at the hotel, but this is very expensive (free on a Sunday) and I am not sure where you could park at a more sensible price within the district.

The room we had was very nice - modern, stylish, spacious, and really looked the part. However, as soon as we got into the room we noticed it was rather cold, and this was the first of many issues we had during our stay:-

1. Temperature of room - There was a decent big radiator in the room, but despite this being on it did little to defeat the icy blast coming in through the badly fitting window. Admittedly it was a cold and windy January night, but truly the draft was horrendous and the room never got to anything like an acceptable temperature during our stay.

2. Appointment of the room - As we said above the room was nice enough, but the quality of the bedding was atrocious - the pillows were probably the smallest and most pathetic we have ever encountered, and we initially thought that they'd forgotten to put a duvet inside the duvet cover but then realised it was just that the duvet itself was barely as thick as a blanket. We requested additional pillows and duvet, but were only (somewhat grudgingly) presented with a further two pillows and a rather nasty scratchy blanket. When we did go to bed, apart from being rather cold, we then discovered that the bed itself was not terribly comfy - rather lumpy as though the mattress was overdue replacement. The Bonham is selling itself as a 4 star hotel, but within the room there were no tea/coffee facilities, nor fluffy robes, nor any of the other bits that normally come at that level (and price). The TV in the room was not only very small but also had only around 10 channels and these were a poor choice at that. To be frank, the average Premier Inn room is at least as good as our room was - maybe not so stylish, but certainly more comfortable and probably better appointed.

3. Room service - We had checked earlier in the evening what was available on the room service menu, which to be fair is a fairly reasonable 24 hour menu, and even checked with the receptionist before we went out for the evening that it would be ok to get room service when we got back later. So when we got back, we ordered room service - guy on the phone was very polite and courteous and the stuff was delivered very promptly by another very polite and professional young man. However, when we took the cloche off the food and discovered that rather than the continental platter (meat, eggs, bread, etc.) we had ordered that there was a nasty selection of half melted cheeses, a huge bowl of chutney and a tiny bunch of grapes which were going brown with age. We immediately phoned down, and the chap on the phone continued to be very polite whilst he explained that he did not have access to a chef and that this was all that he could do - he could not answer the question as to why he hadn't thought to tell us this at the time we'd ordered though. He phoned back again a few moments later in an excellent display of good customer service to ask what he could do for us. We asked if he even just had some chicken and bread and butter such that we could have a couple of sandwiches - this would be no problem he said. Sure enough the other equally polite chap came up with another tray a few minutes later - this time rather than the promised chicken and bread, we were presented with another sorry looking selection of cheeses (mainly smelly blue veined ones, or perhaps they were just off?) along with some soft boiled eggs and a frankly rank and sweaty looking salami. By this time it was too late to go out and get a take away elsewhere or do anything else (other than risk being presented by a third tray of disappointment), so we went to bed hungry.

4. Breakfast - the Bonham offer the breakfast to your room option, so we filled in the card with our order. Well by the time the morning came we already rather knew that what would be brought up on a tray would not only be nothing like what we ordered, but that it would also be a huge disappointment. We were not wrong - there is no point going into the detail of this - suffice to say that it was almost the exact opposite of the items we had ticked on the list that was on the tray we were presented with, and the quality of what was on the tray was very poor indeed - everything was stale to the point of being inedible, and even the tea (rather than the requested coffee) was awful.

To be fair, all of the staff that we encountered during our stay were exemplary in their attitude and courteousness, and perhaps we were unfortunate with our timing in terms of a chef having gone off sick or similar. However, we do not believe this to be the case, and think that the management need to review the business very seriously, in terms of room appointment, in terms of overnight and breakfast catering arrangements, or indeed in terms of pricing structure and star rating. The staff were all clearly doing their best but if they are not being provided with the correct resources to do their job then what can they do other than be exceptionally courteous?

The reviews on here and the various people we know who rave about the Bonham cannot all be wrong, but perhaps standards are beginning to slip? Certainly for a hotel room which costs close to £200 per night it is not good enough, and the nearest Premier Inn would provide a better nights sleep for less than half that cost. And perhaps our expectations for the Bonham were too high, but then again if you offer room service then you should be able to offer something more than some foosty cheese when you do so.

  • Stayed: January 2014, travelled as a couple
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Thank andylovescatrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

My wife and I were planning our 48th wedding anniversary (with Poppy {our Yorkshire Terrier}) and we were looking for somewhere special. There was only one place for us and that was the Bonham Hotel. As "usual" the staff were superb - kindly, warm, welcoming and ever helpful; the accommodation was superb and the food - a delightful experience. Thank you Zsuzsanna, Andrew and Luish. We look forward to our next visit and to seeing you all again. Many thanks and pass on our kind regards to all the staff.

Room Tip: Floor 1 and above for the view. Rooms at the rear overlook Edinburgh old town, Leith, the Firth of...
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  • Stayed: January 2014, travelled as a couple
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Thank 499Emily499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bonham Hotel

Address: 35 Drumsheugh Gardens, Edinburgh EH3 7RN, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Business Hotel in Edinburgh
#28 Luxury Hotel in Edinburgh
#30 Romantic Hotel in Edinburgh
#56 Family Hotel in Edinburgh
Price Range: £65 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bonham Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Bonham Hotel, Edinburgh is a boutique hotel in Scotland with a very contemporary spirit. It occupies a series of Victorian buildings in the West End of Edinburgh, whose soaring natural proportions have allowed us to create a truly dynamic set of rooms and public spaces. At The Bonham Hotel, Edinburgh, we have used bold colour, rich texture and contemporary art and photography to build an environment that is fun, upbeat, welcoming and with the unmistakable buzz of being part of a great Scottish city.There are 49 boutique rooms and suites at The Bonham, each individually styled so that, among them, you will almost certainly find the one you have been waiting for. ... more   less 
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Also Known As:
The Bonham Hotel Edinburgh, Scotland
Bonham Hotel Edinburgh

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