I booked a room at Castle Rock Hotel beginning of May 2012, 4 months prior to my weekend trip to Edinburgh in August. They cancelled my room without any good reason 3 weeks before the day. August is the busiest time of the year in Edinburgh because of the festivals, which is why I tried to book far in advance. Now they said they could not accomodate me, and were going to move me to their "sister hotel" - which is farther away from the Book festival that I'm going to attend. I will be spending time at the festival until late and do not prefer to stay somewhere that is even further (30 minutes instead of 10-15 mins walk). Upon asking for compensation for the inconvenience they caused me (a better room perhaps? discounted price?), they made no further effort. When reminded that I'm very unhappy with this sudden change and would go ahead and write a dissatisfied review, they immediately refunded my money for they said I had threatened to defame their hotel. Wow, just wow. Clearly they completely lose the point. I have expressed my dissatisfaction in several emails to the hostel, emphasizing that I have booked months and months before. It is not right that they just cancelled on me weeks prior to the busiest time of the year in Edinburgh. I would find a very hard time to find another hostel that suits my needs and budget. If they are overbooked they should have let me know soon after I booked, so I would have time to find alternate accomodation. What kind of hostel finds they're overbooked a couple of months after the person's booking? I have stayed in dozens and dozens of hostels and hotels in my extensive traveling life, not once someone has cancelled my booking (in the busiest time of the year no less!). It is such a surprising experience for a hostel that has a pretty high rating. What caused them to treat customers this way? Greed probably. There are over abundance of people coming in August to Edinburgh so they move old bookings around for their own convenience. Such a bad experience for a first trip to Edinburgh for me (and hope I could still find a place to stay in and don't have to cancel my entire trip).
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- Also Known As:
- Castle Rock Hotel Edinburgh
- Castle Rock Hostel Edinburgh, Scotland