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“Great Hotel, Staff were great”

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Jurys Inn Edinburgh
Ranked #114 of 150 Hotels in Edinburgh
GreenLeadersBronze level
Reviewed 19 November 2009

I have recently stayed in this hotel and I must say it is one of the best I have stayed in Edinburgh. Location is fab, the staff were really helpful and very friendly. The hotel rates are very good and the hotel is really clean.

I would recomment this hotel if you are looking to go out and about in the city.

  • Stayed: November 2009, travelled with friends
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Thank ArmstrongFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 23 November 2009

Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay with us. Please do not hesitate to contact me should you wish to stay at Jurys Inn Edinburgh again. Regards, Barry Rowland General Manager

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3,359 - 3,365 of 3,995 reviews

Reviewed 19 November 2009

I have just returned from a two night stay bat this hotel whilst on business in Edinburgh. I would agree with the hotel when it states that it is a three star establishment and that it is very convienient for waverly rail station and the royal mile. Both less than four minutes walk away. Checkin was hassle free and quick as was check out. I had a room on the sixth floor facing t the rear of the property. No problem with noise from outside the room however as someone has already reported the heating is a bit noisy. Room was an odd shape long and narrow and on first entering it felt a bit like a private hospital room! I soon got used to it though. It was clean and had all the usual amenities including tea and coffee facilities a telly (only the basic five channels though) and a hair dryer etc. No free internet access though and I will always mark a hotel down for this reason. The bathroom was clean but very small with very limited storage space and the shower was only just big enough. Took my evening meal in the infusions restaurant and found it to be very good value. the chefs three course special less than £20 and the food was evry good as was the service. Breakfast is served in the same location and that too was evry good and speedy. Although on the second morning there was a queue building as they were not ready by the opening time. Again good value. If you want room service you phone up with your order then when it's ready they call you back and you go down and collect it from the restaurant. So don't expect it to be delivered. No car parking on site but aparently if you park in the local NCP and present the ticket at reception you get a discount, although I did not need car parking and never tested that out. All in all a good stay and certainly better than a hotel I stayed in last lime whilst in Edinburgh.

  • Stayed: November 2009, travelled on business
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1  Thank DaveRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 23 November 2009

Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay with us. Please do not hesitate to contact me should you wish to stay at Jurys Inn Edinburgh again. Regards, Barry Rowland General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2009

I stayed here in november 2008 for christmas shopping the Hotel was perfect same decore as any other Jurys Hotel and the breakfast was good. The location is excellent just a few minutes away from everything! staff were helpful and also recommended a few resteraunts for us! We were there the same time as German Market and it was fab, loads of great little gifts and real christmasy also had the ice skating rink too shopping is very good too there!

  • Stayed: November 2008, travelled as a couple
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Thank Bid86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 23 November 2009

Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay with us. Please do not hesitate to contact me should you wish to stay at Jurys Inn Edinburgh again. Regards, Barry Rowland General Manager

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Reviewed 9 November 2009

Before I begin, I'd like to stress this is not a reflection on Jury's Inn in general as we stayed at the one in Belfast and were delighted with it.
On check-in at Edinburgh, we were not made to feel welcome. As I approached the desk, the woman snapped "what's the surname?" which I replied to. I then handed over our confirmation as it clearly stated on it, "present this travel voucher to your hotel at check in." We were then told "don't need that." It wouldn't have done any harm to take the confirmation from us. We asked for advice about where was best to park and if they knew rough prices. We were told "it's a car park, they will try to get as much from you as possible." How helpful... not. We were basically treated like a number and this continued throughout our stay.
We later returned to the desk to ask what time check out was. The girl did not make eye contact or acknowledge we were standing there until they were finished typing.
On checkout, it felt like a conveyor belt. No interest in whether we enjoyed our stay or not. Simply just "you have nothing to pay,...next here!"
We were on the 6th floor - there was a horrible smell right along the corridor. The room looked onto bins. The room itself was basic but adequate and comfortable. However, we couldn't sleep all night due to a constant noise which I'm guessing was the heating.
The location is central and within easy access of the royal mile which was good.
We did find one member of staff who was pleasant and this was an Irish boy who worked in the bar.
Breakfast was average, very busy and few staff cleaning tables.
We stayed in edinburgh the month previous at Waterloo Place which, granted, is a 4* hotel so we did not expect the same physical standard but the customer service there was outstanding in comparison to here. If we were returning, I would rather fork out the extra knowing we would have an enjoyable stay. At the end of the day, it doesn't cost anything to smile and be pleasant to people.

  • Stayed: November 2009, travelled as a couple
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1  Thank _-_L4UR4_-_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 19 November 2009

Dear Guest, Thank you for your review. I am disappointed that you did not enjoy your stay with us. Please do not hesitate to contact me should you wish to discuss further. Regards, Barry Rowland General Manager

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Reviewed 4 November 2009

I stayed in Jurys Inn for 2 nights as a birthday treat for my daughter. Upon reading the reviews on trip advisor I was a bit aprehensive, but I can gladly say that our experience was faultless from the moment we walked in. The receptionist Natalie was very friendly & kind, our rooms were not ready immeditelyy but we went & had a nice drink in the bar, where the staff were even more friendly & helpful. We had a small issue with one of the rooms, as we had booked 2 family rooms & there was no sofa bed in the room, as soon as I mentioned this to reception natalie got on to it straight away & an extra bed (not sofa bed) was put in the room. we were very happy at this hotel, the rooms were spacious, very clean & the beds were comfy, plenty of extra blankets & pillows, the decor is a little dated, the bathroom was spotless & a good size. We ate in the restaurant one of the nights & we found the food to be very tasty and the breakfasts were just as good, I dont know what the other reviewers were eating to say that the food was not good. The location is super, its right in the middle of everything, minutes away from the Royal mile, princes street, waverely station (all the hop on tour buses), Edinburgh is a beautiful city, the people are lovely & I would recomend the Jurys Inn to anyone who is looking for a city break vist to the city. I will stay here again.

  • Stayed: October 2009, travelled with family
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Thank Dublingirl18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 5 November 2009

Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay with us. Please do not hesitate to contact me should you wish to stay at Jurys Inn Edinburgh again. Regards, Barry Rowland General Manager

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Reviewed 27 October 2009

We stayed at Jurys Hotel on the weekend of 2/3 October 2009.

Location is great, rooms fine and the staff are so friendly and helpful, most especially the Reception Staff who deserve a pat on the back.

The only problem we had was at breakfast on Sunday morning - we waited in a queue which snaked all the way around the restaurant and into the bar area for 40 mins for hot food. The problem appeared to be that they kept running out of food? When we eventually got to the counter there was no bacon or eggs, then when you waited for the bacon and eggs there was no sausage, then when you waited for sausage there was no hash browns etc. For me the worst things was that we were all standing over people who were trying to eat their breakfast which was not very nice. We ended up just having some bacon and eggs but most people just had cereal or fruit and a lot just walked out. I probably should have complained at the time but we waited so long for our breakfast we then had to hurry to catch our train. We stayed in this hotel in January 2009 and did not have any problems at all, so assume this was just a blip.

We have stayed in several Jurys Inns throughout the country and Edinburgh is by far one of the better ones. We will be going back to Edinburgh in March 2010 and even though Jurys lost a few brownie points on this occasions we will most certainly go back again.

  • Stayed: October 2009, travelled with friends
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Thank Marinasgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 2 November 2009

Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay with us. Please accept my sincere apologies that breakfast was not to the usual standard. I can ensure you that the issues will be dealt with. Please do not hesitate to contact me should you wish to stay at Jurys Inn Edinburgh again. Regards, Barry Rowland General Manager

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Reviewed 26 October 2009

We just stayed two nights at the hotel on a B&B, so decided not to take the breakfast option as there were plenty of local alternatives on offer. The location of the hotel is excellent for the Old Town. Unfortunately it's excellent for Edinburgh Waverley station and if you have a room at the front of the hotel it's quite noisy at night and early morning when the trains are going through. The sound proofing on the windows was poor so they didn't help much. A room at the rear of the hotel would probably have been better, although the view of Edinburgh was nice. Unfortunately, the noise didn't just come from outside the hotel. Our room was next to some sort of store cupboard used by staff and it seemed to be used during the night as well as during the day. It wasn't a big problem for us, so we didn't complain but it may be if you are a light sleeper.

The only other thing was that all of the water coming from the taps in the bathroom had a tinge of brown to it. Nothing serious - although my partner chose to shower as opposed to having a bath!

The bed was comfortable, the telly worked, we had tea and coffee making facilties, they provided an iron and ironing board speedily upon request, the room was warm and we only paid £79 per night. I would put this hotel in the same bracket as a Travelodge or Premier Travel Inn although I'm not sure that's the market they're aiming for.

I wouldn't stay there again, but I think it represented reasonable value for money given the location and the cost. I would choose to pay more and stay somewhere nicer next time.

  • Stayed: October 2009, travelled as a couple
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Thank BlofeldAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry_Rowland, General Manager at Jurys Inn Edinburgh, responded to this reviewResponded 19 November 2009

Dear Guest, Thank you for your review. I am disappointed that you did not enjoy your stay with us. Please do not hesitate to contact me should you wish to discuss further. Regards, Barry Rowland General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Edinburgh

Address: 43 Jeffrey St., Edinburgh EH1 1DH, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#11 Green Hotel in Edinburgh
Price Range: £65 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jurys Inn Edinburgh 3*
Number of rooms: 186
Official Description (provided by the hotel):
Jurys Inn Edinburgh is located in the heart of Edinburgh's beautiful Old Town next to the famous Royal Mile and a 2 minute walk from Waverly Train Station. Prince's Street and Edinburgh Castle are a pleasant 10-15 minute walk away. Whether visiting for sight-seeing, shopping or business at the International Conference Centre, choosing Jurys Inn Edinburgh guarantees all your destinations are within easy reach. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. Enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If arriving by car, public car parking is available nearby at Waverley Station car park. The hotel has 186 comfortable bedrooms that can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, flat screen TV with Freeview and Free WiFi. Guests who book directly with us can enjoy Free Premium WiFi, our best price guarantee and can earn points and get rewards with our loyalty programme Jurys Rewards. ... more   less 
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Also Known As:
Jurys Inn Edinburgh Hotel Edinburgh
Jurys Hotel Edinburgh
Edinburgh Jurys Hotel
Jurys Inn Edinburgh Scotland

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