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“Good value, great location - but iffy breakfast”

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Holiday Inn Express Edinburgh - Waterfront
Ranked #46 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 25 April 2012

The disabled room was a little small if you have a wheelchair, but the bathroom was good with a wetroom shower. Access was easy from the level ground floor facilities via the wide entrance lift. Parking was free (as it should be at every hotel), and the staff extreemly polite and helpful.
They ran out of wine in the evening after selling two bottles, and only offered two kinds of pizza as the food option, although several local restaurants offered a delivery service and you were welcome to eat this in the Great Room, and enjoy all day comp coffee and fruit juices. The location, opposite the Ocean Terminal, Shopping Centre and Royal Yacht Britannia was ideal for us, and there is a good, cheap and regular bus service to the centre of Edinburgh.
Whilst at long last Holiday Inn Express are offering an included hot breakfast, this consisted of a choice of three - sausage, baked beans and some form of scrambled eggs. The eggs were poor, very overcooked and dry, but the cold selection of meats, fruit and cheese was good.
Overall the stay was very good, and I would happily return again, but hope that the eggs improve.
By all means stay in the city centre if you wish, but remember that parking can be a problem, as can the noise, so this option in Leith (well signposted if you follow The Royal Yacht signs) may well be better if you value your sleep!

  • Stayed: April 2012, travelled on business
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Thank 7622jon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 27 April 2012

Dear 7622Jon,

Many thanks for posting a review of your recent stay on tripadvior.

I’m delighted that you found our staff extremely polite and helpful.

I’m glad that you appreciated the wetroom shower in our accessible room though disappointed that you thought the room itself was a little small.

We only introduced our limited pizza menu midway through March and now that we have seen how successful this has been will be adding extra choices soon.

I’m sorry that the eggs at breakfast were dry and overcooked and this may have been caused by the fact that they had been in the hot display unit for a long period of time. I’ll ensure that this is checked on a more frequent basis in future.

As you’ve pointed out parking and noise can be an issue in the city so we are in an ideal location for those who like things a little quieter.

I do hope that we can have the opportunity to welcome you back in the future.

Kind regards,

Andrew Leonard,
General Manager

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1,082 - 1,088 of 1,485 reviews

Reviewed 25 April 2012

If you want Leith, stay here - for Edinburgh go stay in Edinburgh. But this is your typical HIE and its fine. Nice newish hotel with free breakfast and OK rooms. Small but clean and Leith is a fun area (but a bit risky at night).

You cant go wriong with a HIE (mostly!)

  • Stayed: June 2011, travelled on business
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Thank tonyb_174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

Spent a week here in April. Rooms are small for a family, one double bed with a pull out sofa. When the sofa is extended, there is a narrow aisle around the bed, and one side of the sofabed is against the wall. The sofabed then blocks access to the storage shelves.
There is no closet and no ironing board, which is odd for a "business" hotel.
Room was clean, and the shower was nice. The soap and shampoo are coconut scented, which might be an issue for some people.
We had a problem with the air conditioner overnight during the third night, but the staff moved us the following day.
Free breakfast, coffee and hot chocolate are available all day. Free wifi, but this is first HIExpress I've been to that charges for internet access in the "business center", which is not even in a separate room, but an alcove off the lobby.
Location is convenient to the mall, waterfront, and the Brittania, with easy access by bus to the Royal Mile.

  • Stayed: April 2012, travelled with family
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Thank RickH86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 27 April 2012

Dear RickH86,

Many thanks for posting a review of your recent stay at the hotel and for your constructive comments.

I’m delighted that you found our rooms to be comfortable and enjoyed the power shower in the en-suite bathroom.

All Holiday Inn Express bedrooms are built to the same size and standard and do not offer ironing boards in the room, though of course these are available on request from reception.

As you have stated we do offer free wi-fi access in our public areas for those guests who have there own laptops or smart phones. For those guests who do not have this facility we also offer the use of an internet access desk and the charge for this is great value at £1.00 for 20 minutes use.

The hotel is ideally situated for visiting shops and restaurants in the waterfront area and I’m glad that you found the public bus stop at the entrance to the hotel convenient for visiting the city centre.

Kind regards,

Andrew Leonard
General Manager

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Reviewed 23 April 2012

The good parts - friendly and efficient staff; very clean; modern; well maintained; quiet comfortable rooms; good value.
The not so good parts - ideal location for Leith but a bit too far out for Central Edinburgh (tho the bus service is good); cheap towels in the rooms; no plug sockets near the bedroom mirror.
The poor part - breakfast - really poor quality ingredients. After the first morning we went out for breakfast (even the thought that it was "free" couldn't tempt us!).
Overall - we would be very happy to stay at this hotel again but would eat elsewhere.

  • Stayed: April 2012, travelled with friends
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Thank Millie211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 27 April 2012

Dear Millie211,

Thanks you so much for posting your review on tripadvisor.

I’m delighted that you found our staff to be friendly and efficient and our rooms comfortable, very clean and well maintained.

I’m disappointed to hear that you were unhappy with our free breakfast offering. Whilst all items may not be to everyone’s taste, as well as offering hot items such as sausages, beans and scrambled eggs, we also offer warm croissants, a choice of muffins, a selection of fruit and natural yoghurts, sliced cheese, grapefruit segments, a wide selection of cereals, fresh fruit, toast and preserves and tea and coffee.

The very frequent public bus service which runs very frequently from just outside the entrance to the hotel is an ideal way to journey to the city centre. This means that those guests travelling by car need not worry about parking in the city as they can leave their car at the hotel and make use of the public bus service into the city.

I’m glad that you would be very happy to stay with us again and we look forward to welcoming you back in the future.

Kind regards,

Andrew Leonard
General Manager

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Reviewed 16 April 2012

Very happy with my stay here with my family.
Good size family room, clean with lots of towels.
Free hot breakfast, free tea, coffee, hot chocolate and jucies all day.
Bar open from 4pm till 2am.
Bus stop right outside hotel and free parking.
Will be back.

  • Stayed: April 2012, travelled with family
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Thank ScotlandChris68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2012

Spent 3 nights here in April, the room was well worth the money spent. Bed was comfortable with a choice of pillows (soft or firm) and room was clean. The free breakfast is excellent with a variety of choice (both warm and cold).

The reception we received on arrival was excellent. We arrived early and requested an early check in, not only did they allow us to check in early, they also told us that even though we had checked in early, because breakfast was still taking place we were welcome to put our luggage away then come back down to get something to eat! Wow talk about great service!

Excellent location: close (5 minute walk) to mall with nice restaurants and cinema, bus stop right outside the door with regular buses heading into the city!

My only complaint would be that our shower was only luke warm! But that would not stop me from recommending it to others.

  • Stayed: April 2012, travelled as a couple
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Thank Mel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

I find that Holiday Inn Express hotels offer good value and clean, comfortable, safe accommodation. This hotel lived up to my high expectations on our first visit in April. In addition it is in a good location for visiting Edinburgh and the Royal Yacht Britannia. The hotel provides free parking and complimentary breakfast. Our room had a very comfortable king-size bed (two joined singles with king-size sheets and 6 pillows) and was very quiet.
There is a good shopping mall (Debenhams, M&S Food etc.) across the road which also has the entrance to the Yacht. There is also a bus station for buses into Edinburgh. It is a 10 minute walk to an excellent sea-food restaurant, Loch Fyne. We recommend the hotel and will use it on future visits to Edinburgh.

  • Stayed: April 2012, travelled as a couple
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1  Thank StuartFromKirkham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Edinburgh - Waterfront

Address: Ocean Drive | Britannia Way, Edinburgh EH6 6JJ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#49 Business Hotel in Edinburgh
#56 Romantic Hotel in Edinburgh
Price Range: £51 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Edinburgh - Waterfront 3*
Number of rooms: 145
Official Description (provided by the hotel):
Our Reception, bar and Great Room lounge are undergoing a fabulous transformation from January to early February 2018. During this time, there will be no food available and guests will receive a continental Grab & Go breakfast. We can't wait to unveil our cool new look! Welcome to the Holiday Inn Express Edinburgh Waterfront offering free Wi-Fi, cool and convenient bedrooms and great value rates with an inclusive buffet breakfast. Enjoy free parking (limited spaces) at the hotel and its superb location, which is ideal for exploring this charming and fascinating city. The Holiday Inn Express Edinburgh Waterfront is located next to Ocean Terminal, Edinburgh's newest leisure and shopping destination, the Scottish Executive, the Royal Yacht Britannia & close to all major business areas. The old port area of Edinburgh-Leith has many atmospheric bars, bistros and boutiques & is only 1.5 miles from the city centre. Alternatively you can relax and unwind in our cosy lounge bar. ... more   less 
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Also Known As:
Holiday Inn Express Edinburgh - Waterfront Hotel Edinburgh
Holiday Inn Express Leith
Leith Holiday Inn Express
Holiday Inn Edinburgh
Holiday Inn Express Edinburgh - Waterfront Scotland

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