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All reviewsocean terminalthe royal yacht britanniahi expressbus stop right outside the hotelbus servicefree wifiday ticketthe sofa bedfrequent busesminute bus ridenumber busbudget hotelbreakfast was includedyogurtshort breaktea and coffeebars and restaurants
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825 - 830 of 1,564 reviews
Reviewed 13 April 2014

We stopped here for 2 nights for our 1st trip to Edinburgh. This Hotel is in a great location, right opposite the Ocean Terminal (shopping centre), which has a good selection of shops, but is more importantly where the Royal Yacht Britannia is based (worth a trip-v interesting!).
The hotel has a free car park-great, as you will not want to use the car when youre here!! The bus stop is right outside the hotel & takes you straight into the City - very good value at £3.50 for an all day pass.
The hotel room was clean & spacious (there were only the 2 of us), with everything you could want - a hairdryer, kettle, tea & coffee The free breakfast was very good - plenty of sausages, scrambled eggs & beans. You make your own toast, and there is a good choice of cereal & the normal continental breakfast. The staff were very friendly.
The hotel is in a pretty quiet location, which we were thankful of, but there are plenty of restaurants in the shopping centre opposite if you didn't want to go into the city in the evening. However, our room was right next to the lift - which we could hear everytime it was used. If we went again, I would ask to be away from the lift! Also - our room was a little tired - the sink basin was cracked in the bathroom - the taps made a loud noise if you turned them on too much & the furniture in the room was worn in places. However, this wouldn't put us off stopping there again, due to its location. All in all, this is a good value hotel in a great location, that is very easy to find

Room Tip: Ask for a room away from a lift
  • Stayed: April 2014, travelled as a couple
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Thank 2011Debs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 14 April 2014

Dear 2011Debs,
Thank you so much for reviewing your recent stay with us.
I’m delighted that you found your room to be clean and spacious and that it contained everything that you could want for your stay.
I’m glad that you found our staff to be friendly, were able to take advantage of our free parking and enjoyed our free Express Start hot buffet breakfast.
I’m sorry that you were allocated a room close to the lift and we will ensure that you are given a quieter room on your next visit.
We look forward to welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager

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Reviewed 10 April 2014

3 of us stayed one night and were impressed with the quick, friendly and efficient service. Rooms very good and beds comfortable. Hotel only 10 minutes away from the city centre (Princes Street) by bus from right outside the hotel - every 4 minutes - and only £1.50 each single fare. Breakfast was excellent and plentiful. Able to leave our car for the day in the car park free and on our return were able to have free tea and coffee before resuming our travels. Would highly recommend for service, comfort and convenience.

  • Stayed: April 2014, travelled with family
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1  Thank dihancock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 14 April 2014

Dear guest,
Thank you so much for reviewing your recent stay with us..
I’m delighted that you were impressed with the quick, friendly and efficient service offered by our team.
I’m also delighted that you enjoyed our free Express Start hot buffet breakfast, found your room to be very good and comfortable and were able to take advantage of the free parking available at the hotel..
I do hope that we will have the opportunity of welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager

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Reviewed 10 April 2014

This Holiday Inn Express is right on the waterfront near the Oceanside shopping centre and the moored Royal Yacht Brittania. A fairly new hotel so rooms were spotless and beds very comfy. Breakfast the next morning was excellent with a very good choice. Bus stop right out the front took us to Royal Mile and Edinburgh Castle. Great service from all staff.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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Thank seekerof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 14 April 2014

Dear guest,
Many thanks for reviewing your recent stay with us.
I’m delighted that you found your room to be spotless and your bed to be comfortable.
I’m so glad that you enjoyed our free Express Start hot buffet breakfast and felt that our staff provided great service during your stay.
We hope that we may have the opportunity of welcoming you back to the hotel in the future.
Kind regards,
Andrew
General Manager

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Reviewed 8 April 2014

We are a family of 4 and have been in Edinburgh visiting relatives. We have had a wonderful few days, the staff at this hotel are all excellent cannot say a negative word. They are always smiling and you are made to feel that nothing is too much trouble. Great location clean and very comfortable an extra special thank you to the manager (he was on duty both on our arrival on Sunday and again on our departure today at the front desk and actually last night too!) who I am sure is behind the success of this happy team. Have stayed here in the past and would not hesitate to stay here again. Thank you Janis

  • Stayed: April 2014
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1  Thank JKD866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 9 April 2014

Dear Janis,
Thank you so much for your review of your recent stay with us.
I’m delighted that you had a wonderful few days and that you found are staff to be excellent.
I’m glad that you enjoyed our location and felt that our hotel was clean and comfortable.
Douglas will be chuffed to have been singled out for a mention as he always ensures that the team that he is on shift with provide a happy and relaxed atmosphere for our guests to enjoy.
We do hope that we may have the opportunity to welcome you back to the hotel in the future.
Kind regards,
Andrew
General Manager

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Reviewed 7 April 2014

We stayed here in February 2013 whist at Murrayfield for the Wales v Scotland Rugby International and enjoyed our stay so much we decided to return for a Edinburgh mini-break.
Like last year, we found the hotel to be ideal for our needs well run with pleasant, courteous and helpful staff. Ideally situated for a visit to the Royal Yacht Britannia which is located just less than five minute walk away, it also has a bus stop right outside with a very regular bus service into the city. The hotel offers a 'free' breakfast which is adequate and plentiful. Pick your time to go for breakfast, get it wrong and it can resemble a bit of a rugby scrum when seating becomes a premium. That said, they do open the conference room which is annexed to the dining area and offers additional seating. The rooms are functional, clean and serviced on a daily basis and ideal for a short stay which is what these hotels are intended for.
Now the one bug bear, the WI-Fi is a pain and slow! Although an improvement on the paltry six hours per day offered last year, it is not; in my opinion, user friendly. We were allocated free WI-Fi for the duration of our stay for which you are given a code to enter along with your name and address. No problem there and in my experience, the norm. The real pain is having to keep entering all this detail each time you leave the hotel and then return later in the day/evening or even sometimes when moving between the bar/seating are and your room. The set up appears not to let your device(s) log on to known networks.
Notwithstanding the above gripe, I think this hotel offers value for money, has everything you need and is ideally located for a quiet break and within easy walking distance of some fine eatery's on what is termed as the 'shore.

  • Stayed: March 2014, travelled as a couple
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 9 April 2014

Dear David H,
Welcome back and thank you so much for reviewing your recent stay with us.
I’m delighted that you were happy with the most aspects of your stay though I apologise for the frustration that is caused when using our fee wi-fi access.
The good news is that a new log-in portal is being rolled out across our hotels and this will help enormously in eradicating the log in issues that you encountered.
It’s my understanding that this new portal will be available by the end of May and I hope that we will have the opportunity to welcome you back in the future when you can take advantage of the improved free wi-fi access that we offer.
Kind regards,

Andrew
General Manager

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