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All reviewsocean terminalthe royal yacht britanniahi expressbus stop right outside the hotelbus servicefree wifiday ticketthe sofa bedfrequent busesminute bus ridenumber busbudget hotelbreakfast was includedyogurtshort breaktea and coffeebars and restaurants
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Reviewed 7 May 2014

Stayed for 3 nights in April. Comfortable, quiet, spotlessly clean room, perfectly located for visiting the Royal Yacht Britannia. Free parking - we left our car and took the bus from right outside the hotel to the city centre. Plenty of restaurants in the nearby Ocean Terminal and also only a little longer walk to pubs and restaurants locally. Would definitely stay again

Stayed: April 2014, travelled as a couple
Thank MikeBGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 9 May 2014

Dear MikeBGardner,

Thank you for your lovely review of your stay with us.

I am pleased to hear that everything was to your satisfaction and I am glad that you would like to stay again.

I hope that we will have the opportunity to welcome you back to the hotel again soon.

Kind Regards,
Fiona
Deputy General Manager

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Reviewed 7 May 2014

Although this room was clean, I thought that it smelled of stale urine or something like that. My husband thought that that the smell was coming from the filters in the air conditioning unit. The air conditioning unit would not heat up and just blasted cold air so we switched it off. The breakfast choice was fab as usual as in a Holiday Inn Express but I just felt that the room was a bit below standard due to the smell.

Room Tip: Say no to room 345
  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Margaret950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 9 May 2014

Dear Margaret950,

Thank you for reviewing your recent stay with us.

I am sorry to hear that you experienced problems with your room. Thank you for informing us about these issues we shall investigate them straight away.

I hope that you will be back to stay with us again and I urge you to report any problems you may experience to our team and they will be eager to sort them out for you.

Best Regards,
Fiona
Deputy General Manager

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Reviewed 5 May 2014

Just back from an overnight stay at this hotel. Great experience. Staff very pleasant, helpful and attentive. Superb location and check in excellent with clear information on public transport options for travel into city centre. Free wifi very handy. Room compact but all you require. Very comfortable and spotless. Buffet breakfast excellent offering hot and cold options. Will definitely return as free parking a short bus ride away from city centre.

Stayed: May 2014, travelled with family
Thank LisaAitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 7 May 2014

Dear Lisa Aitch,
Thank you so much for posting a review of your recent stay with us.
I’m delighted that you had a great experience and found our staff to be very pleasant, helpful and attentive.
I’m so glad that you enjoyed our location with it’s easy and frequent public transport links to the city centre.
I’m also glad that you found your room to be very comfortable and spotless, enjoyed our free Express Start hot buffet breakfast and were able to take advantage of the free wi-fi access which is available throughout the hotel.
I do hope that we will have the opportunity to welcome you back to the hotel soon.
Kind regards,
Andrew
General Manager

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Reviewed 4 May 2014

I stayed here on two non-concurrent nights over the Easter bank holiday weekend. Rooms were clean, spacious and well appointed. Staff were friendly, welcoming and very helpful. A problem with my second booking had effectively left me without a room over the busy weekend however the duty manager had the issue fixed and room assigned in mere moments with a smile. Whilst there is no restaurant attached to the hotel there are plenty of dining options available locally; La Favorita on Leith Walk is a favourite of mine and only a couple minutes away by car.

  • Stayed: April 2014, travelled on business
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Thank CaptainBork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 5 May 2014

Dear Captain Bork,

Thank you for this great review following your recent stay.

I am really pleased to hear that your room was clean and the staff was friendly. I am sorry that you encountered a problem with your second reservation but delighted that they were able to resolve this to your satisfaction.

I hope that you will be back to stay with us again soon so you can sample more of the fabulous restaurants in the area.

Best Regards,

Fiona
Deputy General Manager

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Reviewed 29 April 2014

Seven ladies celebrating a sixtieth birthday weekend stay. We found the hotel very clean and comfortable the breakfasts were lovely, but the staff really enhanced our stay they were pleasant and helpful recommending a lovely Italian. restaurant with a 20% discount voucher, nothing was too much trouble for them from chilling our own bottles of champagne for us and providing a large table for a private breakfast

  • Stayed: April 2014, travelled with friends
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Thank Yvonnehannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMexpressedinburgh, General Manager at Holiday Inn Express Edinburgh - Waterfront, responded to this reviewResponded 30 April 2014

Dear Yvonnehannah,
Thank you so much for reviewing your recent stay with us.
I’m delighted that you found our hotel to be very clean and comfortable and am so happy that you felt that our staff really enhanced you stay with their pleasant and helpful service.
I do hope that we may have the opportunity to welcome you back to the hotel in the future.
Kind regards,
Andrew
General Manager

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