My wife and I stayed at the Prestonfield House Hotel overnight 2nd/3rd October 2012 as a treat for my wife’s 40th birthday. The hotel is set in lovely well kept grounds and we received a warm welcome at the door. Check in was smooth and the receptionist showed us to our suite, the Allan Ramsay suite.
We had a bedroom with a four poster bed, a living room and two bathrooms. The décor was different and eccentric but very warm and welcoming with some nice decorative touches. The suite really was fantastic and our champagne was on ice in the living room upon our arrival. My only criticism was that the battery cover on the TV remote wouldn’t fit properly which was mildly irritating but no big deal.
After our champagne we went down for dinner but first had a drink in one of the several public rooms. I forget the name of the room we had our pre-dinner drink in but it was upstairs and sumptuously decorated. Dinner in the Rhubarb Restaurant was excellent: the food was superb and the service was slick and discrete. Those points coupled with atmosphere and ambiance of the restaurant made for a very pleasant dining experience.
We then had cocktails in the Yellow Room made for us by Brian who was chatty and welcoming. The cocktails were excellent and went down a treat.
Breakfast was where the hotel let itself down. The food was good but the service was lackadaisical to say the least. The two young chaps serving (possibly Ken and Gareth?) appeared to be out of their depth in an establishment such as this one. There were certainly some training issues which need to be addressed. I have to say though, the female on duty seemed more switched on and seemed to be doing her best to cover for the shortcomings of her male colleagues. Our hot breakfasts took a quite a while to arrive but as I’ve said, the food was of a decent standard and we both enjoyed what we had.
There was an older couple on a table near to us and one of them asked for a boiled egg which arrived rolling around in a ramekin! Rightly so, the lady requested an egg cup which the egg should have arrived in in the first place. The juice on the cold buffet also was allowed to run out and another guest asked that they be filled up. When one of the male waiters eventually arrived with full jugs of fruit juice, the guest was asked quite abruptly “what juice was it you were after?” Not the phrasing I would deem suitable in a hotel of this standard.
Lastly, I asked for a fresh jug of coffee. 10 – 15 minutes later when it hadn’t arrived I asked the waiter if it was coming whereupon it was quite obvious by his reaction, he had forgotten about my request.
I would have given the hotel 5/5 had it not been for the shoddy service at breakfast. As it is, the breakfast service took the shine off what was an otherwise very enjoyable stay.
- Official Description (provided by the hotel):
- Prestonfield is Edinburgh's most indulgent retreat and Scotland's latest 5-star hotel. Rated one of the "Best 101 Hotels in the World" by Tatler/Abercrombie & Kent and AA Hotel of the Year 2005, this exceptional hotel is near Edinburgh's Royal Mile. Prestonfield has been lavishly restored by new owner James Thomson of Edinburgh's famous Witchery by the Castle. Now guests find every modern convenience hidden behind the velvet-upholstered walls of Edinburgh's most talked-about bedrooms. ... more less
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- Also Known As:
- Prestonfield Hotel Edinburgh
- Prestonfield Edinburgh, Scotland