We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Could be better”
3 of 5 bubbles Review of Prestonfield

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Prestonfield
Ranked #4 of 150 Hotels in Edinburgh
Certificate of Excellence
London, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Could be better”
Reviewed 11 January 2014

This is a special hotel with much character and charm, set in a wonderful park. The rooms are beautiful and the staff charming and helpful. The welcome and farewell were ones of the warmest and most memorable.
The food at dinner and breakfast was excellent too. However, the service in the restaurant Rhubarb was hit and miss due to a lack of co-ordination. On all our three dinners there, the wine was served about 10 minutes after our starters. By the time it arrived, our starters were getting cold.
While were were impressed with the restaurant on the 1st evening, we were disappointed on the 2nd evening as we had to virtually remind the staff for everything: from the menu to the dessert. The people at the two tables next to ours came in about 15 minutes after us, and finished their meals 20 minutes ahead of us. The manager and staff were very apologetic for the chaotic service and, as compensation, took the wine and dessert off our bill.
These, however, were added onto our final invoice upon check-out. As it is always good practice to do so, we checked our invoice and pointed out this error to the front desk staff, who were very apologetic and amended our invoice. When we glanced at it again, and after checking our own paperwork, we realised another mistake: we were charged for our room twice. For some reason, we were charged again for our room, which we had booked and paid for through Lastmiute.com. Again, apologies were made and our final was amended for the 2nd time.
In conclusion, this is a nice place to which we would like to come back, but the co-ordination of the services needs improvement.

Room Tip: We stayed in room 22 which was very nice but dark because of lack of daylight as the window was tiny
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toine9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,076 reviews from our community

Traveller rating
    887
    119
    37
    20
    13
See reviews for
181
617
20
56
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dundee, United Kingdom
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 11 January 2014

Over the years we have spent quite a few special occasions at Prestonfield. Family weddings, special birthdays, Hogmany and the like. Prestonfield never fails to impress. It all starts as one approaches the main house ( particularly in the dark - as it is beautifully lit). One is met by immaculately turned out staff in their dark kilt outfits and let into this fabulous hotel which has been designed to give guests the ultimate experience in decedent splendour. It is however always in very good taste and never approaches tacky in any way. The owner clearly has a wonderful touch and knows where to draw the line. The public rooms are magnificent, furnished extravagantly with a host of wonderful antiques, paintings and the like. Log fires add to the atmosphere. The bedrooms likewise are sumptuously appointed and it seems a pity to leave them.
We dined in Rhubarb restaurant which is breathtaking.
If you are there a walk around the grounds is well worthwhile as is a glance at the history of this historic old house in its magnificent grounds. Many important and well known characters over the centuries have enjoyed the hospitality here as have some more infamous characters.
We find ourselves leaving wanting more and looking forward to our next special visit.

Room Tip: Let them know what you are looking for and you will get just that.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reelandjig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 January 2014

Brilliant weekend between Christmas and new year. Felt like home, staff excellent, food excellent, room excellent - general fantastic atmosphere that meant we did nit leave our spot in front of the tire all day on Sunday - we will be back :)

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkMinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 January 2014

From the moment you step into Prestonfield you are transported into a magical journey of a baroque glamorous stage set. Oozing in style and elegance, you cannot help but feel part of it.

We stayed in the Allan Ramsey Suite for a special Birthday celebration. The room is quite simply stunning full of antiques, and attention to every detail. You feel like you never want to leave. Wonderful fluffy robes, slippers, chocolates and champagne - we felt really pampered.

Our dinner in the beautiful opulent restaurant was divine with an excellent wine list which was more like a bible. I wish there was a wine list in our room with so much choice - as it would of been good to spend some time looking through it - as some of the wines are vintage and you really need to order the wine an hour or so before the meal to let it breathe. Never the less we enjoyed a lovely bottle of Italian red.

The service was great - nothing seemed too much trouble. Maybe though wait until we finish our dinner before setting the tables for breakfast. It kind of takes away from the romantic evening atmosphere. It did not spoil our dinner - however the spraying of the tables with cleaning liquid was strong and did not smell very nice. I am sure there was no chemicals as you are so green. I think though a hot cloth would of been better as I understand tables need to be kept clean.

Breakfast was freshly cooked with homemade croissants which were quite yummy. Coffee could of been better. It went too cold very quickly as the pots were not heated. Not sure if there was a selection of coffee?. If you stay it maybe worth to ask - if you like nice strong coffee like me.

Overall we had a wonderful stay and I would return. I have travelled all over the world and stayed in some great luxury hotels. I would say that Prestonfield is rated as one of the most unique hotels I have ever stayed in. Just loved it!.

Room Tip: Spend the extra and stay in a suite. It's well worth it.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraR58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014

we have enjoyed Prestonfield few times now and it never fails

beautifully presented Hotel , delicious food, general atmosphere is just so wonderful,
staff very willing -nothing is too much trouble, so rare in this modern world!

one wonders how staff coped with so many demands, weddings, many private parties, guests such as us, afternoon teas, dinners etc it can't be easy but they were there to ensure we had our special time;

on our third evening, sadly last evening, we were tired after Christmas celebrations and hoped for a quiet moment or two,

staff suggested to use "Leather Room " exclusively, which was just amazing as we could enjoy more champagne, small supper and watch missed TV Drama, it could not be nicer, large log fire, beautiful Christmas tree ,fantastic service and peace-all just for us!!!

we would like to thank you all at Prestonfield for responding to all of our demands and to making our Christmas so magical

thank you to Alan- GM ,whose management style allows Prestonfield to entice and surprise

we are already considering dates for birthday celebrations in May

Queenie and Bryan

Room Tip: room 17 has two windows facing golf course beautiful aspect
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LidiaBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 January 2014

The Prestonfield is sheer opulence and luxury with rooms befitting royalty.
the service is second too none and you feel completely relaxed by staying there.
we spent our hogmanay in the gorgeous surroundings of the prestonfield house and enjoy delicious food and relaxed surroundings a true unique experience and something i wont ever forget, book it yourself and see the splendour and luxury that prestonfield affords.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theatreworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 January 2014

This year, instead of buying each other Christmas presents, my husband and I decided to treat each other to a night in the Benjamin Franklin suite in Prestonfield House. We dined in Rhubarb with friends, and had a wonderful time. I couldn't find a thing to fault if I tried - just perfect. I have a feeling this may become a new annual tradition.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Longcote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
West End
The Chester Residence
The Chester Residence
#1 of 150 in Edinburgh
1,765 reviews
Princes Street and Gardens
The Balmoral Hotel
The Balmoral Hotel
#11 of 150 in Edinburgh
3,626 reviews
Old Town
Old Town Chambers
Old Town Chambers
#5 of 150 in Edinburgh
868 reviews
Show Prices
Show Prices
Show Prices
Stockbridge & Dean Village
The Raeburn
The Raeburn
#2 of 150 in Edinburgh
545 reviews
Broughton & Calton
24 Royal Terrace
24 Royal Terrace
#6 of 150 in Edinburgh
269 reviews
West End
The Rutland Hotel
The Rutland Hotel
#8 of 150 in Edinburgh
1,009 reviews
Show Prices
Show Prices
Show Prices

Been to Prestonfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Prestonfield

Property: Prestonfield
Address: Priestfield Road, Edinburgh EH16 5UT, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Edinburgh
#4 Romantic Hotel in Edinburgh
#32 Family Hotel in Edinburgh
#37 Business Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Prestonfield 5*
Number of rooms: 23
Official Description (provided by the hotel):
Prestonfield is Edinburgh's most indulgent retreat and Scotland's latest 5-star hotel. Rated one of the "Best 101 Hotels in the World" by Tatler/Abercrombie & Kent and AA Hotel of the Year 2005, this exceptional hotel is near Edinburgh's Royal Mile. Prestonfield has been lavishly restored by new owner James Thomson of Edinburgh's famous Witchery by the Castle. Now guests find every modern convenience hidden behind the velvet-upholstered walls of Edinburgh's most talked-about bedrooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Ebookers, TripOnline SA, Odigeo, Priceline, Expedia, Agoda, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Prestonfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Prestonfield Hotel Edinburgh
Prestonfield Edinburgh, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing