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“Style over Substance”
Review of Prestonfield

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Prestonfield
Ranked #3 of 149 Hotels in Edinburgh
Certificate of Excellence
Scotland
Level 5 Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Style over Substance”
Reviewed 24 March 2014

Spent one night here for a treat and looked forward to a good meal.

The building is superb, very opulent and the rooms reflect this, however, we were disappointed to find a blanket on the bed instead of a duvet. The pillows were rather flaccid and gave no support whatsoever. As a retired couple the bed is one of the most important parts of a hotel stay as we need our comfort and this was lacking.

There are the usual items to be expected in a hotel such as this - fully stocked bathroom with lotions/shampoos/shower gels and soft towels etc. Dressing table/desk in room with mirror but sadly the tissue box contained 3 tissues stuffed in the top - rather measly. Very large TV with DVD player and a good choice of DVD's available. Would prefer more sky channels. Lovely views over the fields and Arthur's Seat from the two windows. The decor IS boudoir style (quite dark) and not to our taste but that is a personal thing.

We had pre-booked our table in the Rhubarb Restaurant but when we arrived the tables were not ready and needed cleaning and setting. The staff were very attentive and friendly and did their best to apologise and rectify the problem as quickly as possible.

The menu consists of a table d'hôte with a set price with a good amount of choice. There is an a la carte menu also and we were told we could choose from any (we had booked half board).

The food sounded good but was very disappointing when it arrived, we were expecting better because of the pedigree of the hotel owners. The dishes did not meld together in complimenting flavours as we would have expected but were merely ok! Definitely style over substance! The staff, however were all very charming and helpful.

After dinner we wandered off to find one of the lounges for a drink. They are not easy to find. We found a room with log fires and sat around for a while but no-one came to serve us so we gave up!

Breakfast was a slow process and it took half an hour to get our cooked order! There is lots of fruit, cereals etc to choose from but as I have food restrictions I was looking forward to the cooked vegetarian breakfast minus the veggie haggis. When it came the portions were very small and as that was all I was able to eat I was rather disappointed. My husband had the full breakfast but said the quality was not as good as other hotels we have stayed in. The freshly squeezed juices - orange, mixed vegetable and apple were a very welcome addition.

The hotel is beautifully furnished and would probably make a good venue for a wedding, having the right ambiance and lovely grounds etc for photos.

We probably won't go back to this hotel because the food was not up to the standard that we look for. However, we heard that the afternoon tea was very good so we may try it if we are in the area again.

In conclusion, there is nothing majorly wrong with the hotel but it doesn't have that little extra that would tempt us back and I would agree we are picky but we stay in many five star hotels and something above and beyond would have been nice.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lotusflower4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (212)
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English first
Edinburgh, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 March 2014

Spent a few hours last month having a lovely afternoon tea with close friends at Prestonfield. We were in the Leather Room, which we had to ourselves with a roaring log fire. The spread was delicious and the service was great, very attentive and happy staff. A beautiful, enchanting and cosy place, perfect for enjoying afternoon tea, particularly in the colder months.

  • Stayed February 2014, travelled with friends
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Helpful?
1 Thank gems118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2014

Booked this hotel for my husbands 40th birthday.
We booked the owners suite which is the best room in the hotel !
Well first things first, the room was fantastic, out of this world amazing,from the moment we stepped into our room we felt like we had been swept away to another time and place.

The evening meal and breakfast was amazing also.
We had great service from the reception to the waiters/waitresses.
And everyone made us feel special.

We had a great stay and I would recommend for any special occasion or an escape
from life with luxury and extravagance.

Would not change a thing and will come back.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level 5 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 March 2014

We are long standing visitors of Prestonfield having got married here in 2008. The hotel and the experience keeps getting better.
Our latest visit was over Christmas - there could be no better setting (other than perhaps with Santa himself). It was like being transported to Downton Abbey (in Narnia).
The hotel is totally unique and mixes sheer opulence with a refreshing down-to-earth normality. Every day is like Christmas staying there, so a Prestonfield Christmas itself had a lot to live up to - it delivered, as did every single member of staff.
The rooms a something from a period drama, but without being in any way shabby, the numerous lounges/rooms are totally unique and the staff are always there, but never obvious. The whole package makes any stay a total escape into a fairytale.
The food is beyond belief from the size of the Breakfast offering(s) to the standard of dinner - and everything in between.
It is a 'grown ups' hotel, but our daughter get treated like a princess....as does every child. They are made to feel truly special. (including mimicking Santa's "Ho-Ho-Ho" after leaving present my the tree - Concierge Stuart!)
Our only criticism is that it is 230 miles away and we can't justify going there more often...!

Room Tip: Try an afternoon tea.... and take time just to sit in the Tapesty Room and let the world slow down
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  • Stayed December 2013, travelled with family
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank GaryC2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleethorpes, United Kingdom
Level 5 Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 March 2014

I was treated to afternoon tea here whilst visiting Edinburgh. It has to be one of the most Amazing houses to see. It is opulent and interesting but somehow manages to be quite cosy and comfortable at the same time.
Walking toward the door and up the stairs into the entrance you are met by staff - mostly young men - extremely smartly dressed and polite but very friendly.
The tea was delicious and plentiful with a good choice of teas.
Many thanks to Liam who, on seeing our interest in the house, gave us a mini tour and was very knowledgeable telling us a little of its history; about it once having the curtains set on fire by a guest in the past and the ghost of the little girl in one of the paintings!
There are peacocks wandering around outside and Highland cows in the field. It was altogether a really lovely experience and grand without being in the least bit intimidating.
Many theanks to all the staff for making our visit a real treat.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Madhatter001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2014 via mobile

There is really only one word to describe Prestonfield...Perfection! From the location to the scenery to the warm, friendly and very professional staff, the exquisite food and sumptuous rooms, I cannot fault a single aspect of our stay. We had high expectations for Prestonfield, but they were well exceeded in every way. We are already planning our return trip for our first anniversary.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Daisybugbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

My wife and I stayed in the Churchill rooms in January this year and couldn't believe how good the experience was. We returned in early March for a few days, stayed in room 17 and was wowed once again.
This hotel is the closest to perfection we have enjoyed in each discipline; Room, Service, Staff, Breakfast, setting, restaurant... The attention to detail and the decor is inspirational.

Room Tip: We've stayed in both the Churchill suite and room 17 and would highly recommend either.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prestonfield

Property: Prestonfield
Address: Priestfield Road, Edinburgh EH16 5UT, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Edinburgh
#4 Romantic Hotel in Edinburgh
#32 Family Hotel in Edinburgh
#37 Business Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Prestonfield 5*
Number of rooms: 23
Official Description (provided by the hotel):
Prestonfield is Edinburgh's most indulgent retreat and Scotland's latest 5-star hotel. Rated one of the "Best 101 Hotels in the World" by Tatler/Abercrombie & Kent and AA Hotel of the Year 2005, this exceptional hotel is near Edinburgh's Royal Mile. Prestonfield has been lavishly restored by new owner James Thomson of Edinburgh's famous Witchery by the Castle. Now guests find every modern convenience hidden behind the velvet-upholstered walls of Edinburgh's most talked-about bedrooms. ... more   less 
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Also Known As:
Prestonfield Hotel Edinburgh
Prestonfield Edinburgh, Scotland

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