Recently booked Saturday and Sunday nights on the way down from gleneagles to allow my son to look around Edinburgh and the university. We booked largely because I have stayed in other malmaison properties and the hotel had good parking behind the hotel and for a fee our dog could stay in the hotel as per Gleneagles. First impressions were good with the hotel in a nice area although a longish drive into the city centre where all the attractions are. The rooms were fine although the corridors were dark and a bit like a youth hostel. The brasserie was shocking with poor food, dirty tables and a waiter with food stains down his dark uniform. The tables were sticky to touch and had much of the vaneer missing from the edges. They would have been better served just having table clothes. My children pointed to under the table where there was cold chips from-the night before on the floor with used plastic tooth picks next to the food waste. The coffee arrived after a long wait and it was served in a dirty cover jug. The room was kept clean so the problem appears to be the brasserie. The next morning I walked the dog and arranged to meet my family for breakfast at 10 the final serving for breakfast. I arrived at one minute past ten and was told sorry breakfast was closed. I did complain at checkout and was told this was not acceptable but the manager was not available. Rather than wait to complain I settled the 800 pound bill and took my family for breakfast elsewhere at my extra cost. I was told the manager would be in touch by email but again he did not bother to reach out. All in all only stay in the Edinburgh malmaison if you have a dog, or just want a room otherwise would stay in family run bed and breakfast close to the city at half the cost. It would be nice if the manager followed this up and took action but suspect not.
- Official Description (provided by the hotel):
- It's the mother of all Malmaison's. The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. ... more less
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- Also Known As:
- Edinburgh Malmaison Hotel
- Malmaison Edinburgh
- Malmaison Hotel Edinburgh, Scotland