We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“good hotel checkin not so good”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Malmaison Hotel Edinburgh
Ranked #94 of 150 Hotels in Edinburgh
Edinburgh, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“good hotel checkin not so good”
4 of 5 bubbles Reviewed 13 May 2014

booked a suite as a surprise for partners birthday,after finding check in was asked for voucher,sorry paid in advance no vocher deal.Having to check this with another staff member ..this was confirmed. was given two cocktail vouchers included in price.Room was lovely ,very cleanand nice street facing views to cobbled front.Free standing bath at window great until you realised flats opposite looked in and you have no blind.At checkout was asked if I had used mini bar or had lunch ,sorry no I hadn't and was looked at in disbelief,again after checking cocktails had been billed to room.Eventually it was clarified but with no apology.sorry but this is not good customer service Iwas left feeling as if I had tried to avoid payment .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikalexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,804 reviews from our community

Traveller rating
    597
    677
    348
    135
    47
See reviews for
156
1,061
38
238
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (321)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Worcester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

We stayed here for 3 nights for part of our honeymoon exploring Scotland, and paid £153 per night for our suite, which was lovely, although at night you couldn't see much as there was no main room light, just lamps...all the extras in the room were extortionate too......we decided to have breakfast in our room, which was very disappointing to be honest for the money you pay, a glass of yogurt, 2 croissants and some cereal and fruit :( didn't even get coffee/tea with it, and when I rang down I was told that's because we had coffee on our trays in the room...again very disappointing, when paying this much for a nights stay you do expect a certain standard, and unfortunately the MalMaison didn't live up to expectations...on a positive note, the hotel is in a good location, and has free parking, the bus stop into Edinburgh is right up the street and £3.50 for a day pass, also there are some really lovely restaurants in the area...... the shower was wonderful, although I had to leave a note for housekeeping to replace our toiletries, as they didn't do it the first day. the cutlery and crockery was chipped and bent etc, so although the suite was lovely, the place on the whole is a let down, and we doubt we'd stay with this chain again.

Room Tip: We stayed in suite 120, was nice with a lovely view of the quayside, and very clean...praise goes to...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 12 May 2014

After using the trusty mal to stay in if there is one in the city I'm visiting, I'm never disappointed, but after the 1 night stay using the Sunday supplement offer I was.

The greeting wasn't as usual, empty reception, then the check in was slow and then the room was sadly grubby, the bathroom was smelly and there was a dead wasp stuck in the lighting, after trying to call reception there was no answer, however dinner was lovely service by waiting staff was great.
Room was very noisy through the night , sleep quality was poor.

However area is lovely, and the bars and restaurants are fantastic.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pdd_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

Good service - the staff were friendly and met any needs we had during our stay. The location of the hotel is lovely, and free parking at the hotel was a plus! Delicious food on the evening, and a comfortable nights sleep! All in all a very enjoyable stay - will definitely come again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali-Bee22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterhead, United Kingdom
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

In a good location for Leith docks area and Holyrood with lots of restaurants nearby. Rooms are well furnished and comfortable although lacking in any sort of sound proofing. Staff are pleasant and helpful and food prices aren't too expensive for the area. The hotel 'Big Breakfast' leaves alot to be desired though; you definitely aren't going to put any weight on if you had that at the start of everyday.
There are no info' packs in the rooms so makesure that you get all the info' that you need from the reception when you check-in. The Wi-Fi in the rooms is of a decent speed and needs to be as the TV picture has lots of interference if you aren't interested in the local restaurants and pubs.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reckless668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

This is by far the best hotel in Edinburgh. Ive stayed at the Missoni and HdV in the centre but I love the edgy appeal of Leith and the excellent selection of bars and restaurant. I'm now a regular at Mal and am never dissapointed. Starting by the warm reception at front of house run by excellent Lucas ably assisted by Bego, to the great bedrooms , showers and super comfortable beds. This week I was upgraded to room 318, which was fabulous- thank you. Cannot recommend strongly enough

Room Tip: Suites are all great - avoid rooms on the cobbled side as cars running over them are noisy
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snitcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coatbridge, United Kingdom
Level Contributor
206 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

The location of the hotel is ideal for those wishing to enjoy many of Edinburgh's good restaurants. While there is an adequate restaurant in the hotel it would be a pity not to enjoy the culinary choice in the area. The hotel it's self is good, clean, and well appointed. The painters were in when we were there which is a good sign.
The only down side would be the hard beds, and the restaurant staff at breakfast were just a bit slow.
However, overall, the hotel is worth a visit.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAMES P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
West End
The Dunstane Hotel
The Dunstane Hotel
#14 of 150 in Edinburgh
4.5 of 5 bubbles 1,278 reviews
Channings Hotel
#35 of 150 in Edinburgh
4.5 of 5 bubbles 1,235 reviews
Show Prices
Show Prices
Show Prices
Murrayfield
Murrayfield Hotel and House
Murrayfield Hotel and House
#41 of 150 in Edinburgh
4.5 of 5 bubbles 1,837 reviews
Old Town
The Scotsman Hotel
The Scotsman Hotel
#87 of 150 in Edinburgh
4.0 of 5 bubbles 2,221 reviews
Princes Street and Gardens
The Balmoral Hotel
The Balmoral Hotel
#10 of 150 in Edinburgh
4.5 of 5 bubbles 3,628 reviews
Show Prices
Show Prices
Show Prices

Been to Malmaison Hotel Edinburgh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison Hotel Edinburgh

Property: Malmaison Hotel Edinburgh
Address: 1 Tower Place | Leith, Edinburgh EH6 7BZ, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Edinburgh
#49 Luxury Hotel in Edinburgh
#53 Business Hotel in Edinburgh
#59 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Hotel Edinburgh 4*
Number of rooms: 100
Official Description (provided by the hotel):
It's the mother of all Malmaison's. The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Southall Travel, Ebookers, Priceline, Odigeo, Lastminute, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Malmaison Hotel Edinburgh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Edinburgh Malmaison Hotel
Malmaison Edinburgh
Malmaison Hotel Edinburgh Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing