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“Excellent stay in unpretentious luxury” 4 of 5 bubbles
Review of Malmaison Hotel Edinburgh

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Malmaison Hotel Edinburgh
Ranked #92 of 150 Hotels in Edinburgh
London
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Excellent stay in unpretentious luxury”
4 of 5 bubbles Reviewed 14 August 2014

A lovely hotel, luxurious yet unpretentious, modern yet classy, with welcoming, generous-sized, very comfortable rooms with free wifi. Staff were friendly and efficient, and our room had a minibar, kettle, tea and coffee, bathrobes, ironing board, iron, and a very nice bathroom with one of those great deluge showers. Can't comment on the restaurant because we didn't eat there. Really wanted to give five stars but the bar let it down - it could and should have a lovely wind-down place at the end of a long day, but instead, in the run-up to midnight, what we got was loud rock or pop music blasting out. This didn't create a relaxing atmosphere, and may be why the bar was largely deserted and those who did pop in barely stayed more than five minutes. Someone should realise what sort of music people want at this time of night..a hotel of this calibre shouldn't need to be told this. Having said that the bar staff were great, made some of the best cocktails, and special mention must go to the French guy in particular, for being extremely helpful and pleasant.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank swamp-pokey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
Date | Rating
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English first
UK
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

Although expensive this hotel was modern, clean with a very nice brasserie and helpful staff. The location in Leith was not the most convenient in terms of access to the festival, (50 minute walk!) but the bus service was every 15 minutes, (No., 16), abd was cheap at £1.50p. Some very nice restaurants nearby with prices to suit all pockets. Definitely go again with the free car park a real bonus.

Room Tip: The suites overlooking the Water of Leith were beautiful but it depends how long you intend spending...
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  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sir-Oswald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
no comment
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 August 2014 via mobile

Came for a weekend away with my partner. The hotel staff were very friendly and helpful, service was particularly good in the bar where staff were very attentive. The room itself was very spacious. We had booked a superior double and it was more than big enough and very clean. Would definitely come back again.

Stayed August 2014
Helpful?
Thank tommo t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 11 August 2014

Stayed for two nights during the Festival. Breakfast was good and the brasserie was nice but the welcome on reception was very poor and the young lady who checked us out was horrendous - we asked for a copy of our bill and she did't even make eye contact, just typed away printed it off and put it on the counter and walked off. No "thanks for staying" or "safe journey home" etc. Not even a smile. The rooms were also very tired (we stayed on the first floor). Not up to the usual Malmaison standards.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart C, General Manager at Malmaison Hotel Edinburgh, responded to this review, 13 August 2014
Thank you for taking the time to post your review.

Please accept my apologies for the less than satisfactory service and customer care that you received during your stay with us. I will be carrying out a thorough investigation of the issues raised in your review and they will be the subject of my meetings with staff and management.

We in Malmaison Edinburgh strive to ensure that all of our customers receive friendly, efficient service in comfortable surroundings, so I am very sad to hear about your experience whilst checking out.

I do hope that we will have an opportunity to welcome you back to Malmaison Edinburgh, as I am confident that you will notice a marked improvement. In addition, on your next visit I would appreciate if you would contact me directly and I will ensure that you are upgraded.

Kind regards,

scampbell@malmaison.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

Malmaison is a gud place to stay, It s close to the newly developed harbor site, but close enough to town to enjoy the city. Best to take one of the many busses. Nightlive around the hotel includes pubs and restaurants

Room Tip: All rooms are fine!
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GermanPedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Everything from the comfortable bed, bright light airy room, spotless bathroom and generous lovely bath products made the stay special. This hotel is quirky as well as comfortable and there are even coloured candles burning in reception to give you that homely atmosphere. The staff are friendly and helpful, nothing is too much trouble . Food was delicious and I left feeling relaxed and as if I had been there for days rather than a one night break.

Room Tip: As you are close to the Docks I think that all the rooms would be peaceful.
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 August 2014 via mobile

We stayed here during our tour of scotland, the hotel is lovely and staff are all well trained. Room was beautifully decorated and hotel is in a good location for Edinburgh sight sightseeing.

Breakfast was also very good but service was a bit rushed.

Hope to be back in the future

Duncan

Stayed August 2014
Helpful?
Thank Travbris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Hotel Edinburgh

Property: Malmaison Hotel Edinburgh
Address: 1 Tower Place | Leith, Edinburgh EH6 7BZ, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Edinburgh
#48 Luxury Hotel in Edinburgh
#53 Business Hotel in Edinburgh
#59 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Hotel Edinburgh 4*
Number of rooms: 100
Official Description (provided by the hotel):
It's the mother of all Malmaison's. The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. ... more   less 
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Also Known As:
Edinburgh Malmaison Hotel
Malmaison Edinburgh
Malmaison Hotel Edinburgh Scotland

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