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“Good Location limits services”

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Holiday Inn Express Edinburgh Airport
Ranked #80 of 150 Hotels in Edinburgh
Certificate of Excellence
Arkansas
Level Contributor
256 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good Location limits services”
3 of 5 bubbles Reviewed 24 April 2014

Great place to start a journey from, especially if you have a morning flight out of Edinburgh. Staff were warm and welcoming. Breakfast starts early, but eggs and sausages are not out for the first couple of hours. Free parking. Shuttle to Airport ($). Good restaurant recommendations. Glad we stayed here, work well for us. Careful sitting down in the room - the club chair was much softer than expected. The beds were soft as well.

Room Tip: The south end (Lower room numbers: 001 - 020) of the hotel smells like it has been recently updated...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smackArkansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxEdiAirportGM, General Manager at Holiday Inn Express Edinburgh Airport, responded to this review, 25 April 2014
Dear smackArkansas

Thank you for taking the time to leave this review.
As you mention we specialize on serving our guests who have an early flight or late arrivals. Our Free Express breakfast starts from 4am with Continental options then at 630am the hot food is served till 10am. Dinner is served from 5pm daily and a 24 hour food menu is always available.

All our guests receive Free Breakfast, Free WIFI and Free parking!

I am sorry to read you felt the beds were soft - they are all brand new pocket spring mattresses!

Thank you for the comments.

Jason Dombrower
General Manager
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654 reviews from our community

Traveller rating
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See reviews for
106
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104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
Peyia, Cyprus
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 18 April 2014

Quick review, staff excellent, room fine. Booked before it changed hands in January, therefore think I actually paid £16 for the free breakfast, never mind. Drink is extortionate here, the meals, which were excellent have been replaced with bar meals, charging restaurant prices, and are absolute crap. The breakfast goes even further down the pan. We stayed here last March and the restaurant dinner and breakfast were some of the best meals I have ever had, now it is utter crap. As stated before, the breakfast should be just that, shoved down the pan, it is really that poor. Unfortunately, the hotel just isn't worth the free parking anymore, sorry

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
3 Thank loyalally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxEdiAirportGM, General Manager at Holiday Inn Express Edinburgh Airport, responded to this review, 21 April 2014
Dear loyalally

Thank you for the review and for the positive comments (and the slightly constructive comments too) within your review.

Loyalally, we all miss our La Bonne Auberge Restaurant - thank you for being so emotive about it! But now that this hotel has been fully renovated, we are a Holiday Inn Express! All our guests get Free Breakfast, Free Wi-Fi and Free Parking while a guest. We do have food and beverage available 24 hours a day (which has been positively received) which we constantly ensure is the cheapest in the area.

We know we are not perfect 100% of the time. Please know we'd prefer to hear constructive feedback directly from our guests (ideally prior to departure) so that we can act on concerns.

If you are looking for great value Park Stay and Go packages, don’t forget to look directly on the IHG website for the cheapest packages available guaranteed.

Thanks
Jason Dombrower
General Manager
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Level Contributor
104 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

I have stayed many times when it was the Quality Hotel and this was my first stay as HIE. I was very impressed with the changes to the rooms and the public areas. Bedrooms are excellent with a comfy bed and plenty space. The new lounge layout is an improvement with better use of the space and there are more seats available.

I was very happy with the breakfast room and the good food on offer. One thing that hasn't changed is the high standard of staff. They are all helpful and friendly and many have been there for a number of years.

It wont be long till I'm staying again..

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phillip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

This is a nice hotel, recently refurbished with comfortable rooms and most of the 'extras' like free wifi. Staff were helpful, attentive and friendly. Great value and ideal for stay and park; very convenient for the airport.
However, the bus to & from the airport is a different matter. I know it's only a short bus ride and it seems to be very efficient. But why bother having to book a bus time when the bus arrives nearly 5 mins early and doesn't wait ? We had to wait for the next bus - it wasn't really a problem for us but be sure to give yourself spare time and don't rely on a last minute dash for check in. Also, if you need help with getting your luggage on and off the bus, don't rely on the driver; the passengers seemed to be a bit of an inconvenience !

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxEdiAirportGM, General Manager at Holiday Inn Express Edinburgh Airport, responded to this review, 16 April 2014
Dear Charlie M

Thank you for your review of our Holiday Inn Express Edinburgh Airport.

We are so happy that you enjoyed your stay and that your found our Park Stay and Go package a good value. We have plenty of Airport parking so always check our IHG website for the cheapest package deals guaranteed.

I am sorry to read of the misunderstanding with our 24 hour Airport shuttle bus. Please know, during the peak times (330am - 10am) the bus comes automatically every 10 to 15 minutes. There are no exact set times. To ensure that all guests get to the Airport Terminal quickly, the bus cannot wait for extended periods at our front door. Of course the driver will always help with bags and I am sorry they did not offer. I will speak directly to the bus provider today to ensure they are more proactive in helping.

Thank you again for all the comments and we look forward to welcoming you back soon.

Jason Dombrower
General Manager
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Cheyenne, Wyoming
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

This was an excellent hotel for our last night in Edinburgh. The family room accommodates a family of four with younger children as there are two single beds and a double pullout bed. Staff was extremely helpful in remedying a slight problem with our Booking.com reservation. The hotel is very clean, modern, and the restaurant was good for dinner and breakfast. Airport noise was minimal and the shuttle was very convenient. We highly recommend staying here when using the airport.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny19982014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

We decided to book this hotel as we had a very early flight from Edinburgh and didn't fancy driving up the road during the night. We arrived mid afternoon, parked the car over the road then sat and enjoyed the hotel bar/restaurant. We were told that breakfast would be available from 4am which was perfect and the shuttle bus would transport us to the airport, everything went without a hitch. The room itself was very nice, spacious, clean, great shower, no complaints at all. The only minor issue being really picky was when we returned from our holiday we were unsure where to find the shuttle bus back to the hotel, after a bit of walking around the airport we finally found a sign saying HIE but If we were to fly from Edinburgh again we would definitely use this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suze1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aberdeen
Level Contributor
282 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 28 March 2014

Despite booking and paying for the room 10 weeks before the date, on arrival at 23.45pm we discovered that they had no details of our booking. After a long search of their system they eventually found the details under another name. Thankfully we had printed off all the confirmations. Although the night staff were very helpful and got it sorted out, it appears that this was not an uncommon occurrence. The rooms are good, toilets clean and new, the breakfast was all good. WiFi is a bit patchy. They claim 4 minutes walk to airport, it took longer than that on the transfer bus, cost £2.50 return. Overall good for the airport, you can leave the car when away on your trip at no extra cost.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aberdeenvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxEdiAirportGM, General Manager at Holiday Inn Express Edinburgh Airport, responded to this review, 2 April 2014
Dear Aberdeenvoyager

Thank you for leaving this review.

It is great to read that the Nights' team researched and found your booking. We would always recommend you book your reservation's directly on our own IHG website or contacting us directly. That way you are not leaving up to that 3rd party to communcate the booking AND you'll ensure you receive accurate information on our location, i.e. please note we are located at Edinburgh Airport only 5 minutes journey on our 24 hour shuttle.

Very happy to read you enjoyed your stay and that you found the Park Stay and Go packages good value.

My kind regards
Jason Dombrower
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Additional Information about Holiday Inn Express Edinburgh Airport

Property: Holiday Inn Express Edinburgh Airport
Address: 101 Ingliston Road | Edinburgh Airport, Edinburgh EH28 8AU, Scotland (Formerly Quality Hotel Edinburgh Airport)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Airport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #80 of 150 Hotels in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Edinburgh Airport 3*
Number of rooms: 95
Official Description (provided by the hotel):
Airport Hotel situated at Edinburgh Airport. Guests enjoy free parking, free WiFi and breakfast included. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Priceline, TripOnline SA, Odigeo, Expedia, Hotel.de, Superbreak UK, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Holiday Inn Express Edinburgh Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Edinburgh
Quality Hotel Edinburgh
Holiday Inn Express Edinburgh Airport Scotland

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