Did this as a spur-of-the-moment thing on a day-trip to Edinburgh. The actual visit is a really interesting glimpse into the old underworld of high-rise tenements off the High Street and gives you a really good feel for that period. Our guide was brilliant (sorry, can't remember her name, but might have been the 'american with strange scottish accent' lassie) with anecdotes and history of the real people that lived in the Close, as well as good AV visuals too, although one of the last rooms had a very loud fan in it and the video sound was very quiet, so struggled to hear it!
It is overpriced for the time you get though (less than an hour) and felt that there were more rooms that we could have seen (maybe it depends which tour rotation you get?).
My main gripe about the value-for-money/service ratio is finding out the poor guides (who are clearly excellent at their job, judging from other reviewers) are only on minimum wage! When you have 20 odd people on one tour, most of whom have paid over £10 a ticket, is a bit sickening, particularly when there is a high level of risk associated with the tour and how vigilant the guide has to be! It's a shame that the people who are responsible for making a memorable experience are the ones who are least rewarded for it and that these commercial tourist enterprises are quite obviously only geared towards making as much money as possible.
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