So we booked a room and paid for a room (honeymoon suit with champagne) - on arrival found we had been charged more than what was agreed over the phone when the booking was made !!! Also there was no room, no one had actually made the booking. The booking had been amended on their system for the previous weekend why this was done no one will actually tell us. If it was us why would we turn up at the hotel.
We have had the money refunded that was over charged in the first place but this still leaves a very bitter taste as we were left stranded 250 miles from home with nowhere to sleep and I can't believe they have no contingency plan for this so we had to find and pay for our own alternative accommodation which I found extremely unsatisfactory.
Also we have yet to actually speak to someone that can make a decision, getting the words constantly "I will speak to the owner" not good enough, if the owner has got anything about them at all they would have been on the phone to us straight away to get this sorted.
I would like a full explanation as to why this happened and some form of compensation for the stress caused by the hotel group! This was a weekend we had been looking forward to for a very long time hence why we booked the honeymoon suit and the champagne on arrival !!! we booked the hotel for a stress free long weekend city break due to having a very stress full few months and yet all they did was make it 10 times worse.
- Official Description (provided by the hotel):
- Welcome to the The Ballantrae Albany Hotel a wonderful Grade A listed Georgian town house building and one of Edinburgh's best boutique hotel's. The Hotel is located in the heart of the lively city of Edinburgh, just a short walk from the best attractions of the city. The hotel has a total of 42 en-suite rooms all fitted with modern amenities to meet your needs including Satellite TV and tea/coffee making facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Hotel.de so you can book your Ballantrae Albany Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ballantrae Albany Edinburgh
- Hotel Ballantrae Albany
- Albany Hotel Edinburgh
- Ballantrae Albany Hotel Edinburgh, Scotland