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The Old Waverley Hotel
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Reviews (2,229)
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All reviewsscott monumentprinces streetgreat locationtrain stationfirst flooredinburgh castlechristmas marketcorner roomtour busestriple roomyour luggagecentral locationbuffet breakfastprincess stnice bathroomreception areashort break
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Reviewed 28 July 2014

We chose this hotel primarily based on its location, which was great - right on Princes Street with a lovely view of the gardens & castle. It was fine but expensive for what it was, and I wouldn't choose to stay again unless there were no other options.

Good things about the place include:
* location
* TV
* excellent shower

Bad things include:
* generally unhelpful staff (you shouldn't really have to pull information out of people whose job it is to welcome you)
* slow wifi that can only be accessed by purchasing time at the front desk
* rock hard pillows
* an interior that's seriously in need of a refresh
* a million stairs that would be a nightmare to anyone with mobility problems - there is one tiny, tiny elevator that is accessible only from the first floor, and requires you to climb still more stairs to reach it

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank LindsayD_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Have just returned from a three night stay and found this hotel delightful. It is an old building which all adds to the character of the place. High ceilings and lots of original features make it an interesting place to stay. Not everyones cup of tea but beats a faceless travel lodge.
Ok it may be noisy but you are on a main street, regarding the building site noise yes it goes on from 7am to 7pm but it is nothing to do with the hotel, if it bothers you take ear plugs.
The breakfast was excellent with plenty of choice and in a lovely peaceful setting.
Our room had a wonderful view of the castle and was more than adequate. The bathroom was small but spotlessly clean with a very efficient shower.
The staff were pleasant and helpful, like some reviewers have mentioned you have to leave 25pounds as a deposit,this is becoming commonplace and you do get it back.
We had a lovely stay and hope to return in the future.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Beatrice-TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Old Waverley Hotel, responded to this reviewResponded 30 July 2014

Dear Beatrice,

Thank you for your great review of Old Waverley Hotel. It is great to see that you appreciate the style of the hotel and that you enjoyed the views and the location. Unfortunately we are not able to control the traffic noise or the construction works that are going on in the next building but we do hope that it did not cause any inconvenience to you and your fellow travellers and that the construction will be over soon. It is great to see that you have enjoyed your stay and we look forward to welcoming you back on your next trip to Edinburgh!

Kind regards,
Leon Kiteley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

This is a very old hotel, and it is rather obvious inside. Not all rooms have air conditioning, which would generally not be a problem in Scotland, but we arrived amidst a summer heat wave, and air conditioning was a must. Staff could be seen taking ordinary stand-alone fans into rooms. Public area carpets were being replaced during our visit, but unobtrusively. There is a very nice restaurant, with an extensive, all you can eat breakfast which was excellent. The restaurant is also open for dinner, but we did not try it; menu looked good and reasonably priced. There is a well appointed bar and lounge, with excellent views across Princes Street Gardens and Edinburgh Castle. Sadly, there is no lift from the entrance up to reception; only a lift from the ground floor to all of the bedroom floors, so all luggage has to be carried up the 21 stairs from street level. Someone is available to help with luggage, but it is still a climb for the aged or infirm. There is no wheelchair access. We were first put in room 619, which was terrible: a rear corner, directly facing a major reconstruction of a building opposite. The only ventilation was a large porthole type window, facing that construction work. So, either shut out the noise and dust, and bake inside, or open the window for at least some ventilation, and accept the noise and dust. As this room was in the corner, it was in a v shape, and the door was hardly wide enough to get a suitcase through. I expect this is the same for all of the other rooms in the same location on the other floors (numbers ending in 19). Travelers who do not book directly with the hotel are not generally not considered for upgrade, but I became ill, and an exception was given. We were moved to 414, for an additional £25.00 per night. What a contrast! Lovely views up to the Castle, bay windows, air conditioning and space. This made the rest of the stay very enjoyable, the original room would have become unbearable for a week's stay; we would have had to go to another hotel. So, a bad start, but the hotel responded well. My recommendation would be to book directly with the hotel, and ensure a Princes Gardens facing room. Wifi cost us £25 for the week (£5 per day, I think). although I would not rule it out of consideration, I probably would not choose to stay here again, given other options, even though it is convenient for trains buses, and the centre of the city. The hotel did make things good in terms of fixing the room issue, but it was not the best experience overall; "old" can mean historic, but in the case of the Waverley, it is just old. The staff were superb, however.

Room Tip: Ensure room is facing on to Princes Street, and has air conditioning (you will need it if weather is hot.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DavidB75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Stayed for three nights and found the hotel to be perfectly located on Princess St, 5 minutes walk from Waverley Station. Our room was opposite Scott's Monument, overlooking Princess St, and as we were there at the start of the Edinburgh Festival we enjoyed the concert at the castle through our window. We slept with the windows open, as the room was quite warm, but the traffic didn't disturb us.

The beds were very comfortable, the bathroom elegant and everything was clean.

Our breakfast was included and the croissants were particularly tasty. A couple of mornings the dining room was very busy, but we weren't made to wait long for a table. The service was slightly disorganised, but the staff were very helpful; just too few of them for the number of guests that had all turned up at once.

Wifi is £3 for 12 hours and £5 for 24 hours, so I didn't bother.

I would stay at The Old Waverley again.

Stayed: July 2014, travelled with friends
1  Thank Sezds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at The Old Waverley Hotel, responded to this reviewResponded 30 July 2014

Dear guest,

Many thanks for your great feedback about the Old Waverley Hotel. It is with pleasure to hear that our facilities met with your approval and that we could contribute to your stay in Edinburgh. I hope that the small disorganisation on one particularly busy morning did not affect your opinion about our hotel as we strive to do our best and be prepared for unexpected number of guests showing up. If on your next visit you wish not to pay wifi please book directly with the hotel for the best rate guaranteed and for complimentary wifi, as we only charge for it if the guests were booked through other sources than our website. Thank you for choosing us as your host in our beautiful city and we look forward to welcoming you back soon!

Kind regards,
Leon Kiteley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

As seasoned travellers we chose to stay at this hotel due to a cheapish rate of £119 for one night.
The room 619 was like a closet. With a small porthole window. Which made to room boiling hot as it was fairly warm outside.
Once in the room we noticed that our 'view' was a construction site for a large building. A new Apple store I believe.
We were woken up at 7am sharp to the sound of drills, hammers and shouting from the site.
When I questioned the grumpy manager in the morning as to why they hadn't had the courtesy to inform us of buildings works. We were fobbed off with a 'It's nothing to do with us, it's outside the hotel' answer. And a ' we can offer you a drink at the bar'....it was 10am!
This hotel is a dive. Managed by an arogant management team.
Stay away at all costs!!

Room Tip: Avoid Room 619 at all costs!!
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank jockboythrust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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