We stayed here for my birthday (organised by my partner)... The hotel doesn't look very grand from the outside, however, inside its cosy, clean and quite upmarket.
The staff were all fantastically friendly and helpful.
The room was lovely-large, great view and nice bathroom with lovely shower. The only minor criticism with the room would be, as others have said, the two single quilts on a double bed and the pillows weren't great. However, I feel confident that this would have been easily resolved if we had asked.
The breakfast was good quality, good portion and prepared promptly. The coffee re fills were very attentive.
It was a reasonable walk into the city, but through pleasant residential streets. The 'village' area of stockbridge close to the hotel was really pleasant, lots of small restaurants, cafes, coffee shops and interesting little shops.
Fantastic, comfortable and relaxing stay. Nothing was too much trouble for the staff - thank you!