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“five star hotel slips in the shower .....”
Review of Channings Hotel

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Channings Hotel
Ranked #38 of 149 Hotels in Edinburgh
Certificate of Excellence
Paisley, United Kingdom
Level 6 Contributor
299 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
“five star hotel slips in the shower .....”
Reviewed 30 June 2013

We stayed at Channings twice before and were becoming addicted to its comfort, mellow charm, friendly staff and superb location . . . then we went back for the third time and were stunned. This time all the plus points were still there, but when we arrived, we spent 15 minutes trying to put the lights on. A voice on the phone asked if we had put the master switch on. It was apparently by the door. There were 3 switches by the door, all on, but no lights. When someone came - a cheery young man - he spotted the fuse had tripped, went into some secret space above and voila - lights. it wasn't a good beginning.

It got worse.

The bathroom in our 'superior double' was worse than any I have had since I was travelling in Libya. Indeed, we got a better shower at a hotel in Gaddames in the Sahara!

Our bathroom this time was a dingy wee number with cracked floor tiles, a trickle from the tap that got even less trickly as we struggled to brush our teeth.The loo handle was temperamental and you had to get used to just pushing it down with some force or it 'died'. It was also loose and we wondered if it might fall off at any time.

Worse than anything was the narrow bath, with a curtain that stuck like glue as you tried to cleanse yourself and a shower that defies description. Still, I'll try - imagine appearing on the krypton factor naked, and really wanting to get showered. Everyone is watching. Minute after minute ticks by. You twiddle taps, you twiddle a turning screw thing. You fiddle with a lever. The water is boiling hot or cold and you dance like a dervish as you try to get a steady flow and temperature. You turn a wrong knob. It all stops. You start again. In the end, you give up, almost weeping. You get your partner to have a go. He curses. You ring reception, fed up to the back teeth. Naturally, just as someone gets to the door your partner gets the hang of it and you feel a real idiot.

By now, you are sweating and exhausted so the shower even fails in its basic job. You start the day in a filthy mood and are feeling worse because you know full well up on the 3rd floor, in heaven, where you slept last time, there are magnificent modern rooms that are not shabby and where everything works and you get your money's worth.

Sigh.

The bed and bedroom were lovely, but here comes the plumbing again . . . strange dripping and running water noises above my partner's head when the showers are all working (well kind of working) and damp spots on the ceiling. Again we wondered if water would start to seep through as we watched nervously.

The sitting room part of our superior double was very shabby and I stared with disbelief at wonky lamps, tired cheap tables and the remote control that doesn't work. There were two flat screen wall mounted TVs tho', one in the bedroom too, and that remote worked.

Now for all the plus points: the staff is always friendly and the common rooms downstairs are beautiful and mellow, full of comfy furniture and Victorian antiques. The bar is refurbished now and there's a pleasant conservatory type breakfast room. We didn't eat in the smart restaurant, but it certainly looks the part.

The breakfast is good, freshly cooked for you, and great quality. You can have the full Scottish (with or without porridge) or any combination of it, and its hot hot hot. This is because the plates are hotter than the sun, so take care. You can have speciality breakfasts for a small supplement - smoked salmon or haddock or kippers with eggs - and the continental option is fine with the usual fruit, cereals, rolls, croissants and pastries, yoghurt and little packages of cheese and sausage. The coffee was barely passable but even stupendous hotels' coffee usually is.

Service as everywhere in the hotel is fast and friendly, and a big plus for me is they had gluten free bread too.

So why oh why as they say on Points of View is Channings letting itself and its customers down? We told the staff re the plumbing nightmares on leaving and to be fair they were concerned and said they'd have tried to move us. We also told them we had asked for one of the modern suites on the 3rd floor specifically when booking, and we were told that tho' we booked months ago, they allocate rooms the day before!!!! Now we have it on our customer profile we need one of those suites or we'll go elsewhere.

The staff member checking us out also said they are doing improvements to rooms one by one - I can relate to this, but if we had been 1st timers, we would definitely not go back and there would have been two customers gone with the wind. Or rather with the water problems.

Whoever is in overall charge here needs to get their act together as its tragic to see such a great place go downhill - some real attention to some rooms is needed urgently to bring them from shabby at least to shabby chic, and the plumbing, dear lord, for gods sake get the plumbing sorted. We truly expected a 4 or 5 star experience and came away reeling for the wrong reasons. It did affect our whole stay for our anniversary weekend as it put is in teed off mode from the start to the end.

.

Room Tip: not room 40! ask for a superior double or junior suite on the 3rd floor or heaven knows what you mig...
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  • Stayed June 2013, travelled as a couple
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Helpful?
2 Thank hfulton32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Woburn Sands, United Kingdom
Level 6 Contributor
293 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 29 June 2013

Stayed for one night whilst on business recently and it was fine. Had a large room with a comfortable bed. The shower was very poor though and I had to have a bath instead. The staff were very friendly though.

  • Stayed June 2013, travelled on business
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Thank randj06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level 4 Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 June 2013

Since my last visit to Channings I was pleased to see that the furniture in the bar has been cleaned/replaced, although the furniture in our (very clean and spacious) room was definitely on the 'shabby' side of shabby chic. However that does not really detract from the overall experience of staying at Channings and its location (about a 30 minute walk from the main station) and equidistant between the lovely Botanic Gardens and the excellent Modern Art museums) in a quiet road overlooking gardens means that this is still our 'place to be' in Edinburgh. The staff are really good as is the food, especially the breakfast!

Room Tip: The rooms with the bay-windows overlooking the Learmonth Gardens are good, and although this means f...
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  • Stayed June 2013, travelled as a couple
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Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2013

We stayed at the Channings for one Saturday night and had a great time. The staff were very attentive and polite. The price was very reasonable and was value for money. It was very quiet for a Saturday night and it was in a good location to explore the city. You might need to a taxi back to the hotel at night though.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Niall G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Channings Hotel, responded to this review, 21 June 2013
A super review - many, many thanks!
Leon Kiteley
General Manager - The Edinburgh Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gateshead, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2013

my son had just finished his exams so as a treat we took a last minute trip to Edinburgh as he'd never been. We arrived very early, well before check-in, however the staff were very happy to store our bags as we went into the city, yes it's a 15-20 min walk but it's a beautiful walk to take! Our room size was adequate, but then we weren't in it too long and the bathroom was wonderful with a roll top bath and separate shower. We had breakfast in our room and what I had (my son stole most) was lovely with the best scrambled eggs ever. Again on check out the staff were happy for us to leave our bags as we made the most of our last hours in the city with advice from the young guy on reception as to where to visit. I very much enjoyed my stay & would recommend Channings Hotel and hope to return again.

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Ceecee332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Channings Hotel, responded to this review, 14 June 2013
A super review - many, many thanks!
Leon Kiteley
General Manager - The Edinburgh Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
Level 5 Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 June 2013

Perfectly located for walking to shops, the botanical gardens and museums!
The room was quaint and the view was delightful! The staff was pleasant and accommodating. The big hooray goes to the night doorman who was up and very gracious when all of 8 of us arrived at 3am after a 9 hour car trip from Heathrow!
If you are flying BA and plan on bringing your clubs with you. Don't! 4 sets of clubs didn't catch up with the group until day 6 into the trip.

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank inlovewithTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Channings Hotel, responded to this review, 14 June 2013
What a nice review - much appreciated!
Leon Kiteley
General Manager - The Edinburgh Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edinburgh
Level 6 Contributor
512 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed 11 June 2013

booked a room for one night at the last minute for an overnight saturday visit to edinburgh. the hotel was busy so we booked one of their small doubles. I knew we would not be spending much time in the room so I wasn't too bothered about the size. Room was small but perfectly adequate for our needs. What was a pleasant surprise was that there was a bath in the bathroom. I had assumed a small double room would just have a small shower in the bathroom but the bath was a bonus. Our room overlooked gardens at the back and was extremely quiet. It was a warm evening and we left the windows open which was nice to get fresh air and silence at the same time. Free, and easily obtainable, parking on the front street.

Our room rate included breakfast. The buffet selection of fresh fruit, yogurt, fruit juice and cereal looked plentiful. We both chose a cooked breakfast. My husband enjoyed his but I was a little disappointed. The bacon, sausage and black pudding was furnace hot - I almost felt as if the taste had been singed out of everything. However, a very minor point and probably just a one off blip.

On this occasion, this hotel fitted our needs perfectly and I would definitely stay here again.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank dee090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Channings Hotel

Property: Channings Hotel
Address: 12-16 South Learmonth Gardens, Edinburgh EH4 1EZ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Edinburgh
#15 Romantic Hotel in Edinburgh
#24 Luxury Hotel in Edinburgh
#44 Family Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Channings Hotel 4*
Number of rooms: 46
Official Description (provided by the hotel):
Channings in Edinburgh is an informal, relaxed hotel with a very friendly approach. It occupies five Edwardian townhouses in Stockbridge, one of Edinburgh's most popular 'urban villages'. Channings is a wonderfully quirky property which feels a bit like a Scottish country home, full of charming Victorian paintings, prints, books, furniture and memorabilia reflecting the history of previous tenant Sir Ernest Shackleton. ... more   less 
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Also Known As:
Channings Hotel Edinburgh, Scotland

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