My girlfriend and I were treated to a holiday together by her father, and we decided to stay at Channings. Having looked at a number of other hotels, we were drawn in by the 'Romantic Package' whereby for an extra cost, we would have a bottle of champagne and a box of chocolates waiting in our room on arrival, as well as a full scottish breakfast included each morning.
On arrival there was no champagne or chocolates in our room, not a big deal at all and it was swiftly sorted out without fuss.
However, things turned sour the next morning, when we went down for our 'included' breakfast and were quite rudely told by the grumpy, crass, and obnoxiously loud waitress that we had a 'room only' deal. On trying to show her our booking confirmation email, she only became more stubborn.
After breakfast I went to speak with the manager, to ensure that nothing else would go wrong for the rest of the stay. The previous mishaps had been blamed on a computer error, so I asked him in person if he had it on record that we had booked late check-out for 2pm the next day. He assured me that the hotel was aware, and I hoped that would be the end of it.
At about midday, a full two hours before we were due to check out, a maid walked into our room. Considering we had a 'Do Not Disturb' sign on the door, this was the final straw.
On check-out I made a polite complaint to the hotel manager. He was keen to tell us he was not going to make any excuses, before using a 'computer glitch' as an excuse. In my opinion that could be used to explain the first two mishaps, but it does not account for the woman at breakfast being so rude, nor for the inexcusable intrusion - having tried to check with the manager in person that we had late check out.
I was then assured that the head of this group of hotels would be in touch to offer some sort of compensation, but despite 3 weeks passing, and two calls to the hotel from myself to chase things up, we have had no contact whatsoever.
I feel we have been dismissed as children, or not taken seriously, because we are twenty years old. We had a lovely time in Edinburgh, but Channings made it difficult.
- Official Description (provided by the hotel):
- Channings in Edinburgh is an informal, relaxed hotel with a very friendly approach. It occupies five Edwardian townhouses in Stockbridge, one of Edinburgh's most popular 'urban villages'. Channings is a wonderfully quirky property which feels a bit like a Scottish country home, full of charming Victorian paintings, prints, books, furniture and memorabilia reflecting the history of previous tenant Sir Ernest Shackleton. ... more less
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- Also Known As:
- Channings Hotel Edinburgh, Scotland