My friend's partner treated us both to a spa day at Macdonald, Holyrood. Our experience was very strange - nothing like our previous spa experiences. We arrived in good time for our booked lunch at 1 pm only to be told that we should have arrived at 10.30 am and booked our 'lunch box' which was to be consumed in the library. There was no explanation of this at the time of booking.
We were sent up to the restaurant where it was apparent that we were neither expected nor welcome.
After a lengthy wait, we got a lunch - my chicken was underdone so I was unable to eat it. The staff were very formal and did try their best, but I felt most uncomfortable.
After lunch, we ventured to the spa suite. Our treatment was booked for 4.30 pm. No-one gave us a tour of the facilities so we had to find our own way around. The receptionist in particular was less than helpful. The pool was on the cool side, the tiling round the pool area was in poor condition. The toilet seats were loose in the ladies changing area.
We aired our concerns and the lady we spoke to was very symptahetic. She agreed to give us a complimentary voucher for another spa day. However, she left before we were able to get to the reception, despite agreeing to meet us there after our treatment.
All in all, what should have been a very relaxing spa day with a friend ended up being quite stressful and I won't be returning.
- Official Description (provided by the hotel):
- Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more less
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- Also Known As:
- Macdonald Holyrood Edinburgh
- Hotel Macdonald Holyrood
- Macdonald Holyrood Hotel Edinburgh, Scotland