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“Good service” 4 of 5 bubbles
Review of Macdonald Holyrood Hotel

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Macdonald Holyrood Hotel
Ranked #62 of 150 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersBronze level
Edinburgh
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good service”
4 of 5 bubbles Reviewed 26 January 2014

Stayed for 1 night, nice hotel, furnishings nice, although small things let it down slightly (broken lid on bin in bathroom, given someone else's dinner and drinks bill) , nothing that in any way would ruin our stay, location was good if you are happy to walk, just off the royal mile.
Service was very good - all staff attentive, polite and happy.
Room nicely furnished and very clean, comfy bed.
Breakfast was delicious - freshly prepared fruit, cereals pastries and lovely cooked breakfast with cafatierre of coffee
Would recommend this hotel.

Room Tip: Some rooms overlook park, some overlook another property- if you can chose best get one with a nice...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank madmortons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 31 January 2014
Dear Madmortons,

What a lovely review of our hotel, thank you for taking the time to share your feedback.

I am sorry for the small oversights with your dinner bill I am glad this did not ruin your stay.

We pride ourselves in the quality of our signature breakfast to which I am glad you got to try it , I will certainly share your feedback with the Chef and his team.

The team here look forward to welcoming you back very soon and thank you for your recommendation toward us.

Warmest regards
Pamela McAllister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (343)
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English first
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 January 2014 via mobile

Pricey hotel, only has a limited number of car park spaces which cost £25 a night when prebooked (and prebooking is necessary as there's hardly ever a space spare for first come basis). Room we had was large and although not yet refurbished was still really nice! It was a disabled accessible room but the toilet was so high that when you sat on it you could swing your legs which was rather uncomfortable and an odd feeling at 5ft 4". The shower was lovely and extremely powerful but kept changing from extremely hot to cold and back again. Breakfast is very tasty and there's something for everyone with a large choice of cooked and continental choices. The staff are approachable and happy to help. Would highly recommend!

Stayed January 2014, travelled as a couple
Helpful?
Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 31 January 2014
Dear Samantha L,

Many thanks for taking the time to offer your kind review and comments regarding your recent stay with us here at the Macdonald Holyrood Hotel.

I am glad you enjoyed your overall stay and that you found the staff approachable and that they were happy to help.

We look forward to welcoming you back very soon and thank you for your recommendation to us, we very much appreciate such helpful reviews.

Kindest regards
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Have stayed at this hotel twice in the last week. Great hotel with a gym in the basement. Excellent rooms with everything you would require. Service outstanding and very helpful, polite staff. Will definately use again.By the way the food is also eccellent.

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank winkleEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 25 January 2014
Dear WinkleEssex,

Thanks for taking the time to review the hotel following your recent visits. I was really pleased to learn that the team looked after you well and you enjoyed your overall stay, twice in one week!

We look forward to welcoming you back very soon and thank you once again for your feedback.

Warm regards
Pamela McAllister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northallerton, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

The staff are brilliant. Very friendly and helpful. Downstairs the hotel is beautiful with comfy sofas and very smart ladies washrooms.
We stayed 2 nights on the 5th floor. The room was large and clean with a big tv and luxurious towels. It was let down however by a hard mattress, the headboard obviously the wrong size for the bed and the bed valance sheet being on the wrong way round, so the legs of the bed were visible at the end. Little things but not what you expect from a Macdonald hotel.
Would stay here again though as is in quiet location but not far from the Royal Mile and Holyrood. 15 minutes walk from the station. Didn't use spa or have breakfast so can't comment on those.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 25 January 2014
Dear Heather R,

Thank you for taking the time to write your review on the Macdonald Holyrood Hotel.

I was very pleased to hear that the team made your stay special and that they were helpful throughout your stay.

It is always helpful to receive feedback from our guests and I appreciate you taking the time and trouble to advise us of your comments. I am sorry you found that mattress to be uncomfortable. The Hotel is currently undergoing a £1.5 million refurbishment to 4 floors of our bedrooms, which will allow for all the interiors to be replaced along with new beds. I sincerely hope we have the opportunity of welcoming you back to the Holyrood Hotel again in the future to experience this fantastic transformation.

If I can be of any further assistance, please do not hesitate to contact me directly at the hotel.

Yours sincerely
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

We stayed here for a weekend on a B&B deal that made this cheaper than other travel hotels. The staff were excellent and made us feel welcome and were exceptionally helpful throughout our stay. We could not have asked for more.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DJDustB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 25 January 2014
Dear DJDustB,

Thank you for submitting a review of your recent stay at the hotel.

I was delighted to note that you have a lovely stay with us and that the team looked after you so well.

We look forward to welcoming you back very soon!

Warmest regards
Pamela McAllister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Another lovely stay at The Holyrood Hotel. Our room on the 3rd floor was spacious and comfortable and we appreciated the turn-down service and chocolates. Thank you also to the unseen person who polished my husband's shoes when he left them in the basket outside the room.A beautiful job!
Rocca's arrival at the Holyrood has brought an inspired change to the outdated restaurant that was previously there.There is now a stylish bar where you can enjoy a cocktail(I can recommend the Rob Roy!) wine or beer before moving through to the restaurant which has been beautifully refurbished.
A good choice of menus from pre-theatre, market menu or a la carte caters for all tastes I also noticed they offer a lovely inexpensive set lunch menu.
Rocca St Andrews ( a personal favourite) has justly achieved 3 AA rosettes and I imagine the Edinburgh team will be hoping to emulate that success. Good luck with that!
Finally a mention to the delightful staff. You make each return visit to the hotel a pleasure I look forward to seeing you again in April. Irene

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank STARKEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 25 January 2014
Dear STARKEY,

Thank you for taking the time and trouble to submit such a glowing review following your return stay at the Macdonald Holyrood Hotel.

I was pleased to note that you enjoyed your visit, in particular the service from the team and your dining experience at our new Rocca bar & Restaurant. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back in April and thank you for your continual custom!

Best wishes
Pamela McAllister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

let me begin by saying many thanks to terri on reception who handled my left wallet situation very quick also the irish gentleman on the bar and in the restaurant in the evening whom was very professional at his job also to sally our waitress who was very polite and ensuring that we had everything we required,the evening meal was very good value.The holyrood hotel is a great hotel with great features swimming pool sauna steam room therapy rooms our executive suite was very well cleaned good standards and had a great deal of space we found everything to our satisfaction now for the breakfast i must say for a 4* hotel the breakfast falls below the 4* standard compared to other hotels in edinburgh which excel in this area,i had scrambled egg with smoked salmon which was sent back the scrambled egg was fried which in my opinion is'nt the best way it overcooks to quick ( may have been liquid egg?) the salmon was not smoked as it said it was.i look forward to seeing if breakfast will be of better standard on my next visit to the holyrood hotel

many thanks

Mr Oldfield

Room Tip: we had an executive suite i would recommend one to anybody whom stays at the holyrood
See more room tips
  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toptourisuminspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 25 January 2014
Dear toptourisuminspector,

I was delighted to read your review following your visit to our hotel and in particular Rocca.

It was a pleasure to learn of your enjoyment and I will ensure the team receives a copy of your feedback as I know they will all be encouraged to hear it, especially the staff you named. I am sorry to note that you did not find our signature breakfast to your liking, we pride ourselves in the fantastic produce and quality we offer which is disappointing when our guests do not experience this. I will certainly address this with our Head Chef.

Thanks for taking the time to submit your review and we hope to welcome you back soon!

Best wishes
Pamela McAllister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Holyrood Hotel

Property: Macdonald Holyrood Hotel
Address: 81 Holyrood Road, Edinburgh EH8 8AU, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town , Castle / Royal Mile / High St
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Edinburgh
#34 Luxury Hotel in Edinburgh
#42 Romantic Hotel in Edinburgh
#50 Family Hotel in Edinburgh
#56 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Holyrood Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more   less 
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Also Known As:
Macdonald Holyrood Edinburgh
Hotel Macdonald Holyrood
Macdonald Holyrood Hotel Edinburgh, Scotland

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