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“Wonderful service. Birthday surprise.”

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Macdonald Holyrood Hotel
Ranked #56 of 149 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersBronze level
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful service. Birthday surprise.”
Reviewed 17 February 2014

We stayed at this hotel this last weekend as it was by birthday. On arrival we were warmly greeted and ask the purpose of our visit. The next day we discovered that the manager had delivered a free bottle of wine to our room together with a birthday wishes card. This is more than a typical hotel has ever given us before. During our stay the staff were polite and could do too much for you without being pushy. The spa was well run and getting an appointment was easy. The breakfast was filling and of a very good standard. Dinner in the hotel was of an excellent standard and portion sizes very good.

I would highly recommend this hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 22 February 2014
Dear Trekmaster01,

Thank you for taking the time and trouble to submit your review following your stay at the Macdonald Holyrood Hotel, I am glad you liked the card and the bottle of wine for your birthday celebrations.

I was delighted to note that you enjoyed your stay, particularly the helpfulness of the staff. Please be assured that I have passed your comments to them, as I know they will be encouraged by it.

We appreciate such a helpful review, and look forward to welcoming you back in the near future.

Best wishes
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,982 reviews from our community

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Traveller tips help you choose the right room.   Room tips (352)
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Watford, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2014

We arrived and were greeted by very helpful and friendly staff which continued through out our stay and what a great asset they are Frank the concierge was very good. We were upgraded to the 6th floor in a refurbished room which was very good. We had dinner on the first night which was included in our package which was very good as was the breakfast in the am. Location was good overall would highly recommend this hotel and would stay here again. Once again thank you to all staff you are a credit to this hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 22 February 2014
Dear Wendy f,

Thank you so much for taking the time to offer a review of your recent stay here at the Holyrood Hotel.

I am pleased that the hotel and staff lived up to your expectations and that you have such a great stay. The staff are a credit to us as they have a passionate approach to hospitality and this can be seen in the service they deliver.

We are very proud of Rocca, it’s given the hotel a whole new look and feel as you enter. The Bedroom refurbishments that we are under taking are still on going and tie in very nicely.

I look forward to seeing you again on a future visit to the city.

Warmest regards
Pamela McAllister
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Bellshill
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 February 2014

the hotel itself is the second best thing about MacDonald Hotel Holyrood, the staff win the title everyone of them made our stay great,
it's 2/3rd's of its way through a fantastic refurb (quality at every corner), just ask for a refurb room = great stay!!,
it sits 50m from dynamic earth, 60m from the Scottish Parliament, 100m from Holyrood palace & 200m from the second largest park in the world, 800m from Edinburgh city centre
if your fit enough climb the 800ft hill outside your window to the top and get one hell of a view from Arthurs seat (a dead volcanic plug hole).

Great Hotel well worth a stay.

Room Tip: make sure it's been refurbished
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eamonn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 22 February 2014
Dear Eamonn O,

Many thanks for your glowing review, it was lovely to hear you had such an enjoyable stay with us.

The team here strive to deliver excellent service. It’s very rewarding when our guests acknowledge this. They will be very encouraged by it when I share it with them.

We look forward to welcoming you back very soon, maybe you will have timeand energy to climb up Arthur’s seat!

Best wishes
Pamela McAllister
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Bristol, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2014

Stayed here in early Jan 14 for a belated Business Xmas team get-together. The building & rooms are pretty impressive and it's located in a lovely position. Food was well below the presentational standard of the hotel though and the bar was disappointingly shut at 2245 when we arrived here after an arduous trip up from Bristol. I'd stay here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 22 February 2014
Dear Jerry G,

Thank you for taking the time to submit a review of your stay here at the Macdonald Holyrood hotel in January.

I am sorry our new Rocca Restaurant did not live up to your expectations, its disappointing to hear as we have been having such fantastic feedback telling us otherwise. This of course is your opinion to which we thank and I will certainly ensure we are quality checking the food daily. As for the bar, yes we did close the bar on quiet evenings in January if there are no residents looking for drinks, however we offer lounge service after that through the night.

Thank you once again for your feedback which we will take on board. I am pleased you will chose to return on the future.

Kindest regards
Pamela McAllister
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Skipton, United Kingdom
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 February 2014

We stayed for a weekend two night stay and enjoyed the experiance totaly. The Hotel is in a good location near Holyrood House but is still only five minutes walk to the Royal Mile and the shops in general. The room was clean and tidy, the atmosphere in the bar was great and you could have a good laugh with the staff, the food was good and much more relaxed dining than some other Macdonald Hotels with the Head Waiter doing all he could to welcome us. Reception staff were on the ball and helpful. A good Hotel for a City stay.

Room Tip: Parking is expensive in the area, the hotel does have some places but you need to pre book, still ex...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 21 February 2014
Dear JeffB,

Many thanks for suck lovely feedback, we are so glad you took the time to share it with us.

I will certainly share this with the team at our next weekly meeting as they will be very encouraged by it.

We look forward to welcoming you back very soon.

Kindest regards
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2014

We stayed here 3 weeks ago. My wife myself and our 3 kids. We had a family room which contained a double, two singles and a small sitting room with a sofa bed. We were really pleased with the size.
If you are staying with kids be careful with the windows. Make sure they are closed properly as ours was slightly open and our daughter managed to climb on the large window sill. Had we not got her in time she would have fallen out as they open down the way.
The beds aren't the comfiest but they are ok. Room was nice and clean but was quite dated.
Toiletries were in the room (more than enough for the 5 of us which was great).
the pool is lovely as was the attendant, who my wife enjoyed flirting with.
The breakfast was amazing but the hot food was quite small portions. If you are a woman you also need to stipulate that you want two eggs as they automatically bring one. Which is quite annoying given that my wife is bigger than me and she ate some of mine. She was able to fill up more on the huge selection of fruit yogurts pastries and cakes.
It was only after checking out that we realised we should have had a £10 credit for booking the hotel direct and this was given to us.
I don't think it was value for money. We paid £160 for one night but for a four star hotel with a pool and family room (Apex International) and views of the castle, we only paid £115 a night for us all. Parking is also £20 a night which is £8 dearer than Apex too.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eljay1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 21 February 2014
Dear Eljay1989,

Thank you for taking the time to offer your review of the Macdonald Holyrood Hotel. We very much appreciate your feedback.

I will certainly review your comments with regards to our breakfast offerings. I am generally in the operation on a daily basis and feel that we offer an ample cooked breakfast weather you are male or female. This we take great pride in and receive fantastic feedback as you can see from guests comments.

Our pricing structure is in line with our neighbouring competitors, however it does mainly depend on demand within out hotel and time of year in the city. This is reviewed weekly by our central revenue team. We also have great views too!

We do hope you will chose to stay with us again when visiting Edinburgh and thank you once again for your feedback.

Best wishes
Pamela McAllister
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Lanarkshire, Scotland
Level 5 Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 12 February 2014 via mobile

Booked a family room on a Dinner,bed and breakfast package. On arrival was given a free room upgrade to a family suite with separate area for my oldest to sleep - thank you. Queried whether there was a DVD player available to borrow to allow the kids to watch in the evening. Had one brought to the room within 15 minutes.
Had meals in the newly refurbished restaurant which were excellent and reasonably good value. Used the swimming pool too and although a bit tired as previously mentioned work is ongoing to upgrade this area. Work is ongoing in other parts of the hotel to update the standard and decor too which is required. The one part of the hotel that does deserve 5 stars is the staff. The quality of service from check in to check out was excellent and worthy of note.

Stayed February 2014, travelled with family
Helpful?
1 Thank givemeaclue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 14 February 2014
Dear givemeaclue,

Thank you for such a wonderful review of the hotel. I was so pleased to read your feedback and to have shared this with the team.

I am glad that you found our hotel to your satisfaction and that your family enjoyed their overall stay.

We strive to deliver excellent service in all areas within the Macdonald Holyrood Hotel through a passionate approach to hospitality. This can be seen through the enthusiastic staff that we employ, nothing is too much trouble for our guests.

I hope you return to visit us very soon and if I can assist with future bookings then please feel free to contact me directly here at the hotel.

Best wishes
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Holyrood Hotel

Property: Macdonald Holyrood Hotel
Address: 81 Holyrood Road, Edinburgh EH8 8AU, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town , Castle / Royal Mile / High St
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Edinburgh
#32 Luxury Hotel in Edinburgh
#42 Romantic Hotel in Edinburgh
#50 Family Hotel in Edinburgh
#56 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Holyrood Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more   less 
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Also Known As:
Macdonald Holyrood Edinburgh
Hotel Macdonald Holyrood
Macdonald Holyrood Hotel Edinburgh, Scotland

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