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“Comfortable Stay despite the evacuation during the night”

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Macdonald Holyrood Hotel
Ranked #55 of 149 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersBronze level
Glasgow
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Comfortable Stay despite the evacuation during the night”
Reviewed 8 August 2014

I was pleasantly surprised by the room allocated for on previous visits I had been disappointed. It had a strange bed settee in the suite area but beside that it was a luxury experience.
Really comfortable bed and I felt cocooned and dropped off to sleep very easily.
Unfortunately I was awoken at 3.30 in the morning by the fire alarm. We were escorted to a fire assembly point and got back in to the hotel not long afterwards.
Was amazed to fall back to sleep in the wonderful bed and got my beauty sleep.

Room Tip: Only Loud because of the fire alarm.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank PaulineGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 13 September 2014
Dear Pauline Glasgow,

Thank you for taking the time to post your review, I was very pleased to read your positive feedback with regards to the bedroom allocation on this visit, and that you have had a comfortable stay with us despite the fire evacuation and thank you for your understanding in this matter. I hope in time we can look forward to welcoming you back to the Holyrood Hotel and another great stay.

Kind Regards,

Stuart Broomfield
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2,981 reviews from our community

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Traveller tips help you choose the right room.   Room tips (352)
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English first
Pittsburgh, PA
Level 5 Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 August 2014

This hotel was very nice with air conditioning!!!! However, our room was supposed to be a triple and we had a double bed and a cot which was disappointing. This could be because we were on a Trafalgar tour so they cut corners where had we been paying for the room independently perhaps a more suitable room would have been available for a price.....

They had a very nice bar & Simone, the bartender both nights was very attentive and excellent!! The concierge desk was also very polite and helpful.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Memis25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, Manager at Macdonald Holyrood Hotel, responded to this review, 22 August 2014
Dear Memis25

Thank you for taking the time to post your review and apologies that there has been some disappointment on the trip with your bedroom allocated. As you can imagine we have several tours staying with us daily particularly over the summer months, at all times we endeavour to meet and exceed the expectations of all our guests here at the Holyrood and hope this would not put you off returning again in the future.

I was pleased to read that you have enjoyed the Rocca Bar and Simone has looked after your needs, and keeping you suitably refreshed.

Kind Regards,

Stuart Broomfield.

Stuart Broomfield.
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Bloomington, Indiana
Level 6 Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 August 2014

We had some problems with our initial room, but the staff at the desk took swift action and our stay turned out to be very, very good. We were here 5 nights. We could have stayed longer as we had not nearly exhausted the sites to be seen. I can't say enough good things about the desk staff, especially Jakob, who worked very hard to accommodate our needs for extra pillows, ice for my injured foot and any other thing we inquired about. It may be a bit off the beaten track for the Royal Mile, but it is far enough away from the hubbub to give a restful break from it all, but convenient for the tour buses and really an easy (but uphill) walk to the castle and points below.

Room Tip: As for a room that has been refurbished
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
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Helpful?
Thank MeriR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, Manager at Macdonald Holyrood Hotel, responded to this review, 22 August 2014
Dear MeriR

Thank you very much for the great review, I was pleased that the Front of House Team have managed to rectify your initial bedroom problem in a swift and satisfactory fashion.

We greatly appreciate your kind words about the helpful team here at the Holyrood and in particular to Jakub for going the extra mile with regards to your needs.

Kind Regards,

Stuart Broomfield.
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Scotland uk
Level 5 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 August 2014 via mobile

Stayed here for the night during our recent trip to Edinburgh. Unfortunately we timed it wrong as the divers for the Commonwealth games were staying too and security was high. We had to put luggage through scanners and be body searched everytime we entered the building but on the plus I got to see Tom Daley lol. The hotel room (we had executive room) was beautiful and clean with the best bed ever! It was huge and so comfy. The reception staff were very helpful and ordered us taxis. The spa was good with nice big sauna and steam room to help wind down after a long day :). Breakfast in the morning was love with a great choice. Will Deffo stay here again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islander1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, Manager at Macdonald Holyrood Hotel, responded to this review, 22 August 2014
Dear SexyPrincess2013

Thank you ever so much for the review and apologies for the heightened security with the hotel hosting delegates and the divers of the Commonwealth Games 2014.

I was pleased to read that the extra security did not take away any enjoyment from your time with us, and you had a good nights sleep in the "Best Bed Ever "

We look forward to welcoming you back again soon.

Kind Regards,

Stuart Broomfield.
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1 review
Reviewed 31 July 2014

We stayed here for a short break during the latter part of July.The room was large, comfortable and immaculate and had recently been refurbished. We were on the 5th floor and near the front of the hotel which meant we had a view of the Salisbury Crags. The hotel staff are friendly, polite and
extremely helpful, particularly the concierge desk. The hotel is in a very convenient, yet quiet, location, which was perfect for exploring Edinburgh city centre whilst still feeling like a relaxing break.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Grace T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 1 August 2014
Dear Grace T,

Wow thanks for the 5 star review of your recent break at the Macdonald Holyrood Hotel.

I was so pleased that you had such an excellent time and that the staff were extremely helpful. They all find it very encouraging and rewarding when they know they have delivered great service and hospitality which we strive so hard to perfect with continual training.

Very much looking forward to welcoming you back!

Best wishes
Pamela McAllister
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Doha, Qatar
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 July 2014

Excellent all round, lovely room, great restaurant, really friendly young staff who could not do enough to assist.

No car parking available at the time despite being advertised was my only gripe, however a secure NCP a 5 min walk saved the day.

Highly recommended by me.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldHolyrood, General Manager at Macdonald Holyrood Hotel, responded to this review, 1 August 2014
Dear Chris K,

Thank you for taking the time to submit your review of your recent stay with us.

Its nice to hear that me met your expectations and that the team could not do enough to assist.

I am sorry that you were not able to park your car with us due to temporary restrictions, however the next time you return we will be sure to have a space reserved for you.

If we can enhance a future stay then please do contact us directly here at the hotel.

Warmest regards
Pamela McAllister
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Holyrood Hotel

Property: Macdonald Holyrood Hotel
Address: 81 Holyrood Road, Edinburgh EH8 8AU, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town , Castle / Royal Mile / High St
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Edinburgh
#32 Luxury Hotel in Edinburgh
#42 Romantic Hotel in Edinburgh
#50 Family Hotel in Edinburgh
#56 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Holyrood Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more   less 
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Also Known As:
Macdonald Holyrood Edinburgh
Hotel Macdonald Holyrood
Macdonald Holyrood Hotel Edinburgh, Scotland

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