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Best Western Plus Edinburgh City Centre Bruntsfield Hotel
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Reviews (1,572)
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All reviewscity centrebisque brasseriewestern hotelslovely hotelgood sizeprinces streetroom was largesuperior roomfour poster bedlovely roomcooked breakfastbreakfast was excellentreception staffgood nights sleepbus stoproyal milefamily room
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937 - 942 of 1,572 reviews
Reviewed 26 February 2014

We have just returned from a weekend stay at the Bruntsfield Hotel with a teenager and baby.This is our second stay there. The hotel is very family friendly and the room, cot and bedding for the baby was immaculate...not always the case in some places! The staff could not have been more helpful and whilst the hotel is not in the city centre, there are some lovely shops and restaurants on its doorstep. We also enjoyed the walk into town to see the sights. Food is lovely and we would not hesitate to go back there. Give it a try!

  • Stayed: February 2014, travelled with family
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1  Thank HolidaymakersGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garryfield, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 27 February 2014

Dear HolidaymakersGlasgow
Thank you for taking the time to write a review regarding your recent stay at the hotel. i am pleased you enjoyed your visit and found the hotel a great family venue.
Yours sincerely
Garry Field
General Manager

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Reviewed 23 February 2014

our second visit excellent stay and in good walking distance of city centre and reastruants in local area hotel is great will be staying here again in the near future breakfast will set you up for the day enjoy your stay

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Neal Edward Eva... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garryfield, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 27 February 2014

Dear Neal Edward Eva
Thank you for taking the time to write a review regarding your recent stay at the hotel. I am pleased you enjoyed your visit and found thr hotel value for money. I look forward to welcoming you back later in the year.
Yours Sincerely
Garry Field
General Manager

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Reviewed 23 February 2014

Stayed 2 nights and luckily on check in I confirmed it was a booking for 2 nights as they had made a mistake and only had it in as a single. Receptionist made it sound like the problem was mine and she was doing me a favoure to give me a room for the 2nd night.

Both rooms had tired decor, the first night the bed was kingsize but 2 beds pushed together but not the same height which resulted in rather uncomfortable nights sleep. The second room was better.

The resteraunt closed at 9pm so on the first night the only option for hot food was a lasagne so decided to go to the local Thai resteraunt which was very good food. But for a 4 star hotel to have only 1 hot dish available after 9pm is unacceptable.

Not what I would expect from a 4 star hotel and will not be staying here again unless other hotels are fully booked.

  • Stayed: November 2013, travelled on business
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2  Thank DSL_Slaphead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garryfield, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 25 February 2014

Dear DSL_Slaphead
Thank you for your review following your visit in November 2013. I was concerned to read your feedback on your stay at the BEST WESTERN PLUS Bruntsfield Hotel, this is not the standard of quality and service we strive to achieve. I have noted your comments regarding our room service menu and this will be revisited with our Head Chef and the necessary changes made. I have also asked our Head Housekeeper to examine all the beds in our rooms and to ensure there are no instances of differing sizes as you describe. Since January we have recarpeted and upgraded soft furnishings in around 20 bedrooms which we do every year.We hope you will give us an opportunity to redeem our reputation and I would ask that if you wish to make a reservation in the future please contact me directly and I will be happy to make your booking for you.
Yours sincerely
Garry Field
General Manager

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Reviewed 21 February 2014

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
garryfield, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 23 February 2014

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Reviewed 20 February 2014

Last week was our second stay at Bruntsfield (my birthday on St Valentine's day) and certainly will not be our last. Once again we were more than happy with our room, the restaurant and the staff, especially Amber on reception. The walk through the Links and Meadows into the city is a joy, filled with wonderful memories and the Bruntsfield is the perfect location for our stays. Perfect ... and I would recommend this hotel for leisure and our son would recommend it for business. Well done Bruntsfield .... be back soon. Margaret and Eric Kerr.

  • Stayed: November 2013, travelled as a couple
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1  Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garryfield, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 21 February 2014

Dear Margaret K.
Thank you for taking the time to write a review regarding your recent stay at the hotel. I am pleased you enjoyed your valentines break. Amber is a model employee and she will be pleased you have mentioned her, it makes all the difference. Once again thank you for choosing BEST WESTERN PLUS Bruntsfield Hotel.

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